Any docs with new 10g features?

Hey,
Were currently evaluating OEM to use to monitor our environments but there are a couple of key features that our manager wants that our current homegrown system offers.
1. Call escallation.. If a problem still exists after the Nth poll by OEM. Basically, if for some reason the prime on-call person doesn't respond to the page then at some point we want to escalate to a manager. We've had problems with pagers before where people were in some buildings for a few hours and come out to receive a flurry of pages.
2. Keep paging... If there is a problem, then unless we blackout the database while were working on it, we want to keep getting paged.
As far as I know 9i OEM doesn't do this.. Any features or workarounds in 10g? I've looked for documentation but haven't seen a complete features doc yet.
Thanks!

http://otn.oracle.com/tech/grid/index.html
http://otn.oracle.com/products/database/oracle10g/index.html
http://otn.oracle.com/tech/grid/DB10g.html
http://otn.oracle.com/tech/grid/EM_GC10g.html
Joel P�rez

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