Any experience while buying Adobe Developer Support case(s)?

Question

Hi,
Adobe instead of answering Acrobat SDK related questions properly in this Developer's forum tries to push me/my company to become an Adobe Solution Partner and buy Adobe Developer Support case(s) to resolve all undocumented or better to say not fully documented as it should Acrobat SDK issues.
Now, I'd like to ask other developers here - do you really have any experience while buying those Developer Support cases? What is the cost of each separate one? Under Silver Solution Partner program you could get 7 cases, but need to pay about 1700 EUR, which is really huge cost.
And what is a separate Developer Support case? For example - solving a problem with Cyrillic text output and possible memory leak with JPEG generation (both issues reported by me and unresolved in this forum) will require 2 cases or could be solved via just a 1?
I'll really appreciate your answers on this topic. If someone from Adobe Sales could look at this - it would be great as well.
Regards,
Andrejus Chaliapinas
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Answer 1

Do you follow all my recent postings in this forum? If so - then you should understand that I don't expect to pay Adobe anything ahead (even with some mysterious REFUND possibility) in regards to its SDK usage. Otherwise - I expect Adobe to promote its SDK to all possible developers worldwide and tell everybody, that its state of the art piece of software and if we find anything suspicious in functionality - it will be fixed right away.
Of course I could switch to some Open Source PDF generation libraries (I'm aware at least of 2 of them), but why should I if I'm partnering with big customer who has Acrobat Professional Volume Licensing in place and thus it's already proven fact that Acrobat Professional license is bought and Adobe got money for that already.
Let me compare with IBM once again - they have such nice Design Partner Program in place (where my company is actively participating for last 3 years) and it costs my company 0 cents to use latest versions of some products and report issues for everything as well as APIs. Well, there is proper NDA for that, but Adobe could have that as well and I see no reason why not.
So, if this forum is mostly for some enthusiasts rather that for serious developers - then I could understand all those Adobe restrictions. But otherwise - really not.