Any experience with a Bogus Error Message?
Happy New Year everyone,
My computer started displaying the message "An internal error occured. Please contact to our support team." on each boot-up yesterday. Since the message includes spelling and syntax errors, and does not include a logo of any sort (looking for either Microsoft or Toshiba) I think it is bogus, and possibly malicious. Any experience with this?? Thanks. My computer I.D. and stats follow.
Satellite A500-ST5601
Part number: PSAP0U-00S007
OS Version: Windows 7 Home Premium 6.1.7600
BIOS version 1.60
Thanks again,
Felix
Dear Jerry and Felix
I realize as I post this, that your question is over a year old (12/2009), yet it has continued to haunt several folks into this year (1/2011)
I have spent the last two days diagnosing the same error on another laptop. The laptop is an HP running Vista SP2. From my research, this error is not OS specific nor hardware specific. I have to give all of the credit to Jerry who posted on this error with his recommendation to start the troubleshooting on the Startup tab and un-checking all the items. I followed his advice and eventually through discrete selection, I found what I believe is the culprit application that is generating this error message. In the Startup Tab, I found a startup Item named “Driver Access” by Manufacturer ‘Driver Assure Corp’. I found that this application when NOT included in the Startup (Un-checking the selection), that when I restarted the laptop, the popup error did not occur. To confirm, I allowed this application to be included in the Startup (Re-checked the selection) and restarted the laptop and the error message appeared again.
Though this post may be irrelevant for you at this time, I felt it was worth a reply to possbily help someone else caught in this dilemna.
Thanks again Jerry for your recommendation. I can understand why you are a MVP support person.
Bob
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