Any fix on home key and search key not working?

I got this phone about a month ago but never had time to really learn it until now and so far I am not impressed. Should have stayed with HTC and too late to change. My home key and search key do not work. I have tried a reset and nothing. Anyone have a fix for this? And his 4G thing? ya. Again my 3g HTC worked better.

The Droid Razr doesn't have a user-removable battery.
I also encountered an issue where my home key got reassigned to another function, such as not working at all and then only opening a "choose for default operation" menu that didn't give me an option to make it a home key again.  I found it was from downloading a launcher from the play store and it's corresponding unlocker.  It basically took over my phone and severely limited the UI.  After uninstalling the software there was still a resident program that wouldn't stop running and it wasn't detected by my task manager (a virus).   I had to go through a complete "factory default' reset - which required me to re-install all my market apps.
To do a factory reset, go to Menu>Settings>Privacy>Factory data reset.
But first you may want to go to Menu>Settings> and use the backup assistant for your contacts so you don't have to key them in individually.
Hope this fixes the problem for you.  I'm on my third Razr in two months for various issues.

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