Any forum where poor technical support/customer care support can be reported?

I have a 6 month old iMac 21.5 inch bought in Pune, India. It is stuck in the reboot loop and based on suggestion here, I called Apple Care and they had the Authorized Support Provider come home and take it away for repairs.
It has been 15 working days now with no resolution in sight. First they started off by suspecting the logic board, so they ordered and replaced that. It didnt stick. Then it was the power supply, ordered, replaced, did not stick. Then something else, and now its the graphics card.
The problem is that this Support Provider does not stock any parts and orders it from China and thus eats up days.
Apple Customer Care (in Ireland) is of no use either. After promising me of an alternative plan (ie, a replacement iMac), they  are back again to making me wait for a few more days?
Questions:
Does any one know how long Apple waits before it decides that the computer is un-fixable?
Is there any forum - contact number, mail address - where I can go and complain about this inordinate delay in repairs?
When I threatened the Support Provider with taking them to the conusmer court, he has promised to let me know by Friday noon if he can repair it or not.
Does any one have an experience with Apple replacing a computer?
I am at my wits end, and am seeking for forums where my concerns can be addressed.
Thanks,

Hello Macpune,
There is a major problem here, one that I, as a user, cannot do more than offer loose guidance.   As you will know, none of us could write on behalf of Apple but as I see it you ...
Bought an Imac (I presume it was sold to you as new despite it's age) from an authorised Apple supplier.    N.B. were the seller to claim it was sold to you as second hand, what would you do?
Bought Applecare protection. perfectly possible with a second hand machine.
And because of this you should be able to obtain the maximum benefits of the Applecare protection.   Which means repair or possible replacement.
At this point you must recognise that Apple may reasonably have doubts about the true background for from pre-June 2011 to today's date puts it outside of its primary warranty.  All the same, the serial number of the machine is traceable.   (Do not quote it in any forum posts)
Did you, by the way, actually link up with red menace07 who was in similar difficulties?    If yours is part of a run of problems through the same re-seller Apple may see things differently ... but neither I or anyone here could anticipate what they may do.   It will be interesting to see what happens.
In terms of help, I'm afraid this is the best I can do for you.   Good luck.

Similar Messages

  • I m having issues with the phone which i made a recording but the customer care support in our place donot seem to be of much help. i have told them nuumerous times that for better understanding i have made a video of it but no response.. really disspoint

    i m having issues with the phone which i made a recording but the customer care support in our place donot seem to be of much help.
    i have told them nuumerous times that for better understanding i have made a video of it but no response..
    really disspointed with your customer support.
    i have uploaded them in google docs..links below.. t
    he first one happened on 30th of april 2014   https://docs.google.com/file/d/0B6z0lUXVGPGrc0tXNnZFaDQ3WDg/edit
    the second happened today. i called customer care but no satisfactory respose either.  https://docs.google.com/file/d/0B6z0lUXVGPGrSldEeWQ3aGFhaDA/edit
    who is going to help me out and atleast pay attention to what my problem is. apple seems to ignore my attempts to show them what is the problem... the dont even want to see the videos.. !! disgusting.
    its still under warrenty. please help.

    Take your iPhone to an Apple Store or authorized service center in the country where you purchased the iPhone and they will look at it and replace it under warranty if applicable.
    If you cannot take it person contact them to determine how to send them your phone.
    You can't expect them to replace your iPhone without first examining it.

  • Where is the "Contact Customer Care"?

    I signed up for one year CC photography plan. Right now, I am unable to use lightroom 5. It is my understanding that I would be able to use Photoshop and lightrooms latest versions under this membership. This "Customer Care" has not answer my questions and keeps going in different directions. I think I have photoshop to work, but unable to use lightroom 5.

    You have to enter in both a question and a title, then the Start Chat button turns blue and once clicked you’ll get a new screen with another text entry box and a Send Message button that will only be enabled once the chat person comes online (I think) and they can be busy so type in your message, again, and just wait.  Keep the window visible while you’re waiting because it may become active and then get cancelled if you don’t type anything right away.
    If you’re on a 64-bit Windows then the SLCache folder will be under the Program Files (x86) folder, not just Program Files.
    If you don’t have an SLCache folder under either Program Files or Program Files (x86) that could indicate a more serious problem.  Perhaps you’re not an administrator on your computer so the installation and running of Adobe software can’t complete all the steps required.  When you start LR from a shortcut, try right-clicking and choosing Run As Administrator.
    One other point of clarification, you are running LR 5 as installed by the CC Desktop app, right, not from the Adobe Downloads page, which would install the non-CC serial-number-activated version.  This is the page I mean:  http://www.adobe.com/downloads/updates/ where you should NOT install LR from if you have the Photography Plan.

  • Poor Customer Service Lenovo Customer Care

    Hi,
    Honestly, I do not know that I would even get a response to this or not, cuz that has been my experience with Lenovo, Please look at the following for better understanding of my mindset:
    ---------- Forwarded message ---------- From: Malwinder Singh <[email protected]> Date: Sun, Nov 23, 2014 at 10:32 PM Subject: Re: Quality of Service provided by HCL for LenCare ID: *ED1411013* To: Pavan <[email protected]>, [email protected]
    Hi All,
    I would like to bring this to your attention that it has been another 10 days now since I have received any response from your team. It seems as no one is interested in taking care of this issue. This is really insulting and this is humiliating that I have been following up with Lenovo from this long time and I am not getting any response from you guys.
    If you are not interested in helping me, then please let me know, so that I should go to some local vendor to get this fixed. This is becoming the ridicules experience with Lenovo. I was thinking that it is only HCL which was proving such service, that was ruining Lenovo's name, however Lenovo herself does not care about it's customers.
    I will never buy anything of Lenovo ever again.
    Malwinder
    On Fri, Nov 14, 2014 at 4:54 PM, Malwinder Singh <[email protected]> wrote:
    Hi Pavan,
    This was the exact response which I got from you 7 days ago and nothing happened.
    The kind of response I am getting from Lenovo on this is proving that Lenovo is not interested at all in resolving the issue or to help me.
    No one is even bothered to send an email or to call me to resolve this issue. You guys can easily call me and help me download the ROM for Lenovo S820 Row and guide me to install the OS on my phone, but you are not doing that at all.
    It's been almost 10 days since my phone is off and my work is hampering due to this, but no one is bothered to take lead and fix this issue.
    I am really disappointed from Lenovo because of the customer service I have received and would avoid buying any Lenovo Products in future. I would rather like to go with a company who provides good service to there customers when they need it, instead of just ignoring their problems and issues.
    Regards,
    Malwinder
    On Fri, Nov 14, 2014 at 4:30 PM, Pavan <[email protected]> wrote:
    Hi Malwinder,
    Please be rest assured we are looping our MIDH Team.
    Hi Rakesh,
    Please assist in expediting the closure of this case at the earliest please share the further updates.
    Thanks& Regards,
    Special Services Team
    Email ID - [email protected]
    From: Malwinder Singh [mailto:[email protected]] Sent: 14 November 2014 02:37 To: Pavan
    Subject: Re: Quality of Service provided by HCL for LenCare ID: *ED1411013*
    Hi Team,
    The last response I received from you guys was almost 7 days ago.
    Please reply to this email and let me know if you are unwilling to help. I am not able to use my phone or get it checked anywhere outside, because you informed me that you are working on this. However, I neither received any call or email from your end from last 7 days.
    Please reply to this email and let me know how should I proceed.
    Regards,
    Malwinder
    On Fri, Nov 7, 2014 at 4:24 PM, Pavan <[email protected]>wrote:
    Hi Malwinder,
    Please be rest assured we are looping our MIDH Team.
    Hi Rakesh,
    Please assist in expediting the closure of this case.
    Thanks & Regards,
    Special Services Team
    Email ID - [email protected]
    From: Malwinder Singh [mailto:[email protected]] Sent: 06 November 2014 00:39 To: Pavan Cc: Mir Zahed Ulla; Special Services.; [email protected] Subject: Re: Quality of Service provided by HCL for LenCare ID: *ED1411013*
    Hi Team,
    This is in reference to the trailing email.
    I haven't heard from anyone regarding the below request yet. Is anyone following up on this or when can I expect a call from someone regarding this?
    Regards,
    Malwinder
    On Tue, Nov 4, 2014 at 1:51 PM, Malwinder Singh <[email protected]>wrote:
    Hi Pavan,
    Please find the details you requested:
    Request you to please share the IMEI1 #: 860365028694434
    Request you to please share the IMEI2 #: 860365028694442
    Request you to please share the Contact #: +919899944996
    Regards,
    Malwinder
    On Tue, Nov 4, 2014 at 5:23 AM, Pavan <[email protected]>wrote:
    Dear Mr. Malwinder,
    We deeply regret to learn the amount of inconvenience you had to undergo on behalf of Lenovo.
    Firstly, allow us to apologize on behalf of Lenovo,  What we understand from your issue stated is that you are dissatisfied with the issue reported and also regarding the hardware issues that you’re facing with the machine, however we would like to inform you that we are positively interested in resolving your concern.
    Request you to please share the IMEI #: __________________________________________
    Request you to please share the Contact #: __________________________________________
    Thanks & Regards,
    Special Services Team
    Email ID - [email protected]
    From: Services_ED [mailto:[email protected]] Sent: 03 November 2014 18:05 To: Malwinder Singh; [email protected] Subject: RE: Quality of Service provided by HCL for Lenovo
    Dear Customer,
    Firstly, I would like to thank you for considering Lenovo and reaching out to me.
    Hi Team,
    Please look into this case ASAP.
    Thanks & Regards,
    Services-Executive Director
    Email ID - [email protected]
    From: Malwinder Singh [mailto:[email protected]] Sent: 03 November 2014 17:13 To: Services_ED Subject: Quality of Service provided by HCL for Lenovo
    Dear Mr. Ghosh,
    I used to be the loyal Fan of Lenovo products till today. I have two Lenovo Laptops and 3 Lenovo phones within my family, as I used to love Lenovo products.
    But today all my views about Lenovo changed because of one HCL guy Paramjeet (55004428). This guy gave me such a worst experience of my life when it came to customer service of Lenovo, that I am no longer a fan of Lenovo products.
    The issue was simple, my android OS got corrupted and my phone's warranty will be going to expire on December 22, 2014. So I went to your customer service hoping to get the OS reinstall and start working with my phone. But this guy simply said NO to me as there was a slight crack on my screen. He said my warranty is now void as there is a crack in my screen and I will not get any support on this until or unless I do not spend 8000 Rs to change the screen first. When I asked him to give me this thing in written, he denied saying that I am not going to give you anything in written. The guy was extremely rude. I did not ask him to change the screen under warranty, All I asked was to restore my OS. Further, my phone charger (not working) which has got nothing to do with a crack on the screen of phone. He said that the warranty is expired for it as well.
    I thought that Lenovo was a respected company who actually cares for it's customer, but I know that Lenovo is just another company who simply treat it's customers nice only till the product is not sold. Once the product is sold nobody gives a **bleep** about the customers.
    Today I realized that there is no difference between the customer service of phone company like Micromax and a big and trusted brand like Lenovo.
    I really do not know what action you will take on this, but if this is the level of customer service provided by Lenovo, then that day is not far when your customer will start moving to another competitor.
    Regards,
    Malwinder Singh 
    And this time, its been more then 8 days since my last email and more than 15 days since Ireceived any call or email from Lenovo Customer care and no one is even bothered to reply.
    Regards,
    Malwinder

    Hi,
    Honestly, I do not know that I would even get a response to this or not, cuz that has been my experience with Lenovo, Please look at the following for better understanding of my mindset:
    ---------- Forwarded message ---------- From: Malwinder Singh <[email protected]> Date: Sun, Nov 23, 2014 at 10:32 PM Subject: Re: Quality of Service provided by HCL for LenCare ID: *ED1411013* To: Pavan <[email protected]>, [email protected]
    Hi All,
    I would like to bring this to your attention that it has been another 10 days now since I have received any response from your team. It seems as no one is interested in taking care of this issue. This is really insulting and this is humiliating that I have been following up with Lenovo from this long time and I am not getting any response from you guys.
    If you are not interested in helping me, then please let me know, so that I should go to some local vendor to get this fixed. This is becoming the ridicules experience with Lenovo. I was thinking that it is only HCL which was proving such service, that was ruining Lenovo's name, however Lenovo herself does not care about it's customers.
    I will never buy anything of Lenovo ever again.
    Malwinder
    On Fri, Nov 14, 2014 at 4:54 PM, Malwinder Singh <[email protected]> wrote:
    Hi Pavan,
    This was the exact response which I got from you 7 days ago and nothing happened.
    The kind of response I am getting from Lenovo on this is proving that Lenovo is not interested at all in resolving the issue or to help me.
    No one is even bothered to send an email or to call me to resolve this issue. You guys can easily call me and help me download the ROM for Lenovo S820 Row and guide me to install the OS on my phone, but you are not doing that at all.
    It's been almost 10 days since my phone is off and my work is hampering due to this, but no one is bothered to take lead and fix this issue.
    I am really disappointed from Lenovo because of the customer service I have received and would avoid buying any Lenovo Products in future. I would rather like to go with a company who provides good service to there customers when they need it, instead of just ignoring their problems and issues.
    Regards,
    Malwinder
    On Fri, Nov 14, 2014 at 4:30 PM, Pavan <[email protected]> wrote:
    Hi Malwinder,
    Please be rest assured we are looping our MIDH Team.
    Hi Rakesh,
    Please assist in expediting the closure of this case at the earliest please share the further updates.
    Thanks& Regards,
    Special Services Team
    Email ID - [email protected]
    From: Malwinder Singh [mailto:[email protected]] Sent: 14 November 2014 02:37 To: Pavan
    Subject: Re: Quality of Service provided by HCL for LenCare ID: *ED1411013*
    Hi Team,
    The last response I received from you guys was almost 7 days ago.
    Please reply to this email and let me know if you are unwilling to help. I am not able to use my phone or get it checked anywhere outside, because you informed me that you are working on this. However, I neither received any call or email from your end from last 7 days.
    Please reply to this email and let me know how should I proceed.
    Regards,
    Malwinder
    On Fri, Nov 7, 2014 at 4:24 PM, Pavan <[email protected]>wrote:
    Hi Malwinder,
    Please be rest assured we are looping our MIDH Team.
    Hi Rakesh,
    Please assist in expediting the closure of this case.
    Thanks & Regards,
    Special Services Team
    Email ID - [email protected]
    From: Malwinder Singh [mailto:[email protected]] Sent: 06 November 2014 00:39 To: Pavan Cc: Mir Zahed Ulla; Special Services.; [email protected] Subject: Re: Quality of Service provided by HCL for LenCare ID: *ED1411013*
    Hi Team,
    This is in reference to the trailing email.
    I haven't heard from anyone regarding the below request yet. Is anyone following up on this or when can I expect a call from someone regarding this?
    Regards,
    Malwinder
    On Tue, Nov 4, 2014 at 1:51 PM, Malwinder Singh <[email protected]>wrote:
    Hi Pavan,
    Please find the details you requested:
    Request you to please share the IMEI1 #: 860365028694434
    Request you to please share the IMEI2 #: 860365028694442
    Request you to please share the Contact #: +919899944996
    Regards,
    Malwinder
    On Tue, Nov 4, 2014 at 5:23 AM, Pavan <[email protected]>wrote:
    Dear Mr. Malwinder,
    We deeply regret to learn the amount of inconvenience you had to undergo on behalf of Lenovo.
    Firstly, allow us to apologize on behalf of Lenovo,  What we understand from your issue stated is that you are dissatisfied with the issue reported and also regarding the hardware issues that you’re facing with the machine, however we would like to inform you that we are positively interested in resolving your concern.
    Request you to please share the IMEI #: __________________________________________
    Request you to please share the Contact #: __________________________________________
    Thanks & Regards,
    Special Services Team
    Email ID - [email protected]
    From: Services_ED [mailto:[email protected]] Sent: 03 November 2014 18:05 To: Malwinder Singh; [email protected] Subject: RE: Quality of Service provided by HCL for Lenovo
    Dear Customer,
    Firstly, I would like to thank you for considering Lenovo and reaching out to me.
    Hi Team,
    Please look into this case ASAP.
    Thanks & Regards,
    Services-Executive Director
    Email ID - [email protected]
    From: Malwinder Singh [mailto:[email protected]] Sent: 03 November 2014 17:13 To: Services_ED Subject: Quality of Service provided by HCL for Lenovo
    Dear Mr. Ghosh,
    I used to be the loyal Fan of Lenovo products till today. I have two Lenovo Laptops and 3 Lenovo phones within my family, as I used to love Lenovo products.
    But today all my views about Lenovo changed because of one HCL guy Paramjeet (55004428). This guy gave me such a worst experience of my life when it came to customer service of Lenovo, that I am no longer a fan of Lenovo products.
    The issue was simple, my android OS got corrupted and my phone's warranty will be going to expire on December 22, 2014. So I went to your customer service hoping to get the OS reinstall and start working with my phone. But this guy simply said NO to me as there was a slight crack on my screen. He said my warranty is now void as there is a crack in my screen and I will not get any support on this until or unless I do not spend 8000 Rs to change the screen first. When I asked him to give me this thing in written, he denied saying that I am not going to give you anything in written. The guy was extremely rude. I did not ask him to change the screen under warranty, All I asked was to restore my OS. Further, my phone charger (not working) which has got nothing to do with a crack on the screen of phone. He said that the warranty is expired for it as well.
    I thought that Lenovo was a respected company who actually cares for it's customer, but I know that Lenovo is just another company who simply treat it's customers nice only till the product is not sold. Once the product is sold nobody gives a **bleep** about the customers.
    Today I realized that there is no difference between the customer service of phone company like Micromax and a big and trusted brand like Lenovo.
    I really do not know what action you will take on this, but if this is the level of customer service provided by Lenovo, then that day is not far when your customer will start moving to another competitor.
    Regards,
    Malwinder Singh 
    And this time, its been more then 8 days since my last email and more than 15 days since Ireceived any call or email from Lenovo Customer care and no one is even bothered to reply.
    Regards,
    Malwinder

  • Customer care

    I have been a BT customer for over 20 years-I have spent over 24hours on the phone during July trying to resolve a line problem-the customer care  & support has been terrible, people not taking ownership of their actions,being put on hold & then being cut off, no phonebacks, no email, engineer appointments not kept. I even offered to pay a fee of £125.00 to get my phone issued revised,later told no charge as a goodwill gesture & then they take £125.00 from my bank account, no apologies- took me another 1 hour plus to resolve that one.
    My difficulty is that BT put the phone feed line is into my garage & another cable went from the garage to my house- this failed in June & I have no phone or broadband in my house, all I have ever wanted was to have a working phone in the house. One BT staff member told me, there is no issue as the phone line works in the garage-I asked how she would like to sit in a garage to use the phone, use broadband & watch bt vision. I am disabled & in poor health, live in a rural village & have relied on a phone in my bedroom to contact GP or family if I am unwell- still I should be alright, as the phone works in the garage.
    Shame on BT

    Hello binay72,
    I'm sorry, but is this a question or a statement? Is there something the community could assist you with?
    If I have helped you in any way click the Kudos button to say Thanks.
    The community works together, click Accept as Solution on the post that solves your issue for other members of the community to benefit from the solution.
    - Friendship is magical.

  • POor Poor pathetic customer care

    Hi Sony website states : Sony offices located in your area should be your primary point of contact and will provide you with the best and quickest service. THIS IS ABSOLUTELY FALSE. The Local office keeps sending the same response without understanding the question. My question is, as spelt out to the Local Customer Care: Please read and answer the query below: I would like to pre-order the Sony Xperia Z1 Compact announced at CES yesterday. http://blogs.sonymobile.com/press_release/xperia-z-1-compact-best-camera-in-compact-waterproof-smart... Hi I would like to pre-order the Sony Xperia Z1 Compact announced at CES yesterday. http://blogs.sonymobile.com/press_release/xperia-z-1-compact-best-camera-in-compact-waterproof-smart... Please help me to do so... I have waited since November for this product... Please assist me... And in all cases they respond with: Thank you for contacting us, and if you have any other queries please contact us again we'd be more than happy to assist you anytime. For the latest news, information and product support please visit www.sonymobile.com. If you require any further assistance then please do not hesitate to respond to this email. Thank you for contacting the Sony Xperia support centre. In regards to your question about the Xperia Z1, kindly find the below: We would like to thank you for your loyalty to Sony. Find below the nearest dealers to your current location, they will provide you the necessary information. For Sony Mobile Dealers in Saudi Arabia kindly check below the following numbers: Modern Electronics Co. Ltd. (Sony) Takhassusi Street - North Near Ford Cars Showroom Riyadh Tel.: 920007669 Fax: 2812399 E-mail: Modern Electronics Co. Ltd. (Sony) Al Thugaira Street Opposite Tuwyan gas station Qassim Tel.: 920007669 Fax: 3247881 Email: [email protected] Modern Electronics Co. Ltd. (Sony) King Fahd Street Near Najmat Madaen gas station Al Kharj Tel.: 920007669 Fax: 2231476 Email: [email protected] Thank you for contacting us, and if you have any other queries please contact us again we'd be more than happy to assist you anytime. For the latest news, information and product support please visit www.sonymobile.com. If you require any further assistance then please do not hesitate to respond to this email. In Jordan dial 0800 22023 In Bahrain dial 8000 47 94 In UAE dial +97143919880 In Egypt dial 16727 In Saudi Arabia dial 800-8200-727 Please be aware that should you not respond within 5 days of this email your query will be automatically closed. Any further communications will not reach our support and a new query will need to be raised.

    Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
    I'm not sure if your local support team are able to take pre orders on the just announced Xperia Z1 compact but I suggest that you give them a call or check with any local Sony store if the pre orders have started yet on your market.
    http://www.sonymobile.com/global-en/support/contact-us/contact-info/
     - Community Manager Sony Xperia Support Forum
    If you're new to our forums make sure that you have read our Discussion guidelines.
    If you want to get in touch with the local support team for your country please visit our contact page.

  • Congestion issues and very poor technical / custom...

    We have seen a drastic drop in our broadband speed over the past few months during peak times. This past few weeks it has become virtually impossible to do anyhting online any time after 7pm other than browse web pages, forget youtube, facebook or online gaming. Early morning speeds are fair enough between 4 and 6 meg but from 4pm it will slowly drop to as low as .3 meg.
    We have had repeated telephone calls to technical help with promises of call backs to arrange an engineer with only one call from them , they said they would call before 9am so we would be in before going to work, they called at 2.30pm. We called back, there is no fault tech help said and we agreed, its only peak time congestion, they arranged a engineer and we settled on a datethat suited us.
    Yesterday evening tech help called, and guess what ? there is no fault , there is nothing we can do for your issues and were told " there is nothing we can do to solve this issue, live with it, leave bt or wait to be upgraded in the future "
    This is hardly a response that we expected, BT telling customers to leave or not willing to do anything for their customers ?
    Can anyone offer any suggestions ? where do we go next ? as our contract is up for renewal in a few weeks we are very tempted to jump ship but often the grass is not greener...

    Smaller ISPs tend to have much better customer care (they actually care most of the time). BT is probably not that much interested, and may even benefit from you going to a different ISP. The smaller a company, the more important each individual customer is. At least in theory... If you do decide to jump ship, keep that in mind. Also make sure to pick one that offers Local Loop Unbundling (LLU), otherwise you'll be in the same spot.
    In the meantime, you may want to run some pathpings (Run: pathping www.bbc.co.uk so you can quantify your problem). Do some measurements at the clear times and some more at the congested times. It may also reveal where exactly the problem is.

  • I don't have time to look through answers other users have posted when i have an issue with your product. that's poor technical support. I downloaded the update and now my "go back one page" button doesn't work. you need to improve your support options.

    Are you kidding me that your response is I need to create an account?

    Call Apple Customer Relations - 1-800-275-2273.  Ask politely & firmly that you want to be transferred to Customer Relations.  Tell them exactly what you stated in your post.
    GOOD LUCK!
    These are user-to-user forums where everyday folk (volunteers) post questions and offer answers (technical support) to each other.  

  • Why is the customer care so poor at Adobe

    I am completely frustrated with Adobe customer care. I have had to call daily to the care having to wait 30 min and more to get through.
    They are unable to help with simple registration problems. Having clocked up over 5 hour of my life wasted on their poor service I have now been told they do not support Adobe Acrobat.
    I have never experience anywhere such poor service and such flaky software

    The advantage is that it has made this one of the best set of forums for getting help on a software product. That is how many of us got here, and in many cases that was a decade or more ago. Thus, things have not changed.
    Just ask your question here and "wait" for an answer. You will often find one that would be better than the scripts read to you by the support folks anyway. Here you are talking to folks that use Acrobat all the time, not someone that was hired to go through a diagnostic chart with you. We don't always know the answer, but I think you will find the answers here to meet your need -- they just are not immediate. Some of us still work for a living, not for Adobe..

  • Lightroom 5 - I downloaded original purchase 2.14.  After a crash I reloaded today.  I can see the files but can't open. I don't want monthly cloud subscription I want open the program.  Customer Care (no phone support and email are awful)

    Why won't my LR 5 open?

    I have described the whole issue here.  It seems like there is NO support unless I buy a subscription. 
    After paying for this CD (Amazon) and I have the serial # .  The files are there but nothing opens. 
    Customer Care on the website is useless!  All it does is go to troubleshooting which didn’t help at all.  That’s how I got to forums. 
    I have WIN 8.  No screen capture, all you see are files/folders.
    Carol

  • Very Poor Customer Care Europe

    I switched from a an iPhone back in August and I found the WP OS easier and far more functional than iOS. There are fewer apps and sometime features missing on apps that exist both in IOS and WP but nothing I could not live without.
    Overall it was good experience with the occasional overheating and short battery life some times. All these up until the screen turned purple in the lower right corner and I had to encounter the NOKIA/Microsoft Customer Service. After three trips of the device to the repair center and 2 months of back and forth exhanges I had to switch back to my old iPhone to have a functional device again.
    I am sorry to say that a great device and OS have such a terrible customer service especially when they cater service to a flagship product such as the Lumia 930. Microsoft customer care has to understand that these devices are day to day helpers and people that pay their money to get them need to have them functional everyday. One week, without it, is to long but two months just tells the customer to find another company to give their money. I has been a terrible experience to for me, and the lack of escalation options makes me wonder if any one cares at Microsoft/Nokia division.  
    It will probably take me a few years before I try again a Microsoft phone and that is a shame, because I liked the OS and the device as a whole.

    Di you get any help from nokia on this?
    They are not gonna give it a *bleep*..... I have been through their service....
    Better switch to a cheap Xiomi and if a problem arises just throw it.. off why do u want to spend time here
    RIP Lumia
    Moderator's note: Post was edited because it may offend some members of our community. 

  • I have a purchased copy and Adobe have advised my to download and use my serial numbers to activate, They are rejected and I am told to contact customer support. customer support have referred me to the forum

    I have a purchased copy and Adobe have advised my to download and use my serial numbers to activate, They are rejected and I am told to contact customer support. customer support have referred me to the forum

    A copy of what?  Version?
    Did you actually talk or chat directly with someone from Customer Support?

  • TERRIBLE CUSTOMER CARE & Lack of Informatio​n on current D.O.A and Delivery of a new laptop (x121e)

    Hi there,
    I made an order for a Thinkpad X121e on 25th August 2011, arriving around a week later, however when it arrived it worked for about 1 hour before then refusing to boot up, I decided to ring support who suggested it may be possible, and quicker to have someone repair the unit onsite, however it turned out that this would not be possible as there may have been multiple issues.
    Therefore I arranged under D.O.A for it to be sent back to Lenovo, it was received at the repair centre on 8th September 2011, and was registered as D.O.A on 15th September 2011
    It was my understanding that a replacement would usually have a turnaround of 14 days, however when I rang Technical support they suggested 15 working days, which would be up today (6th October 2011) I have been consistently ringing technical support who have suggested the only people that I should contact are the German company (MKCL Deutschland GmbH) dealing with the D.O.A of my laptop, however if I was to contact them via phone it would cost me a fair amount, so I opted for the email route, where a response was given however it suggested they were also waiting on lenovo.
    I currently feel as if I am in the dark, where there is no possible way to contact lenovo directly, especially for complaints or even just for information. I purchased the lenovo product originally on recommendations from others for quality and reliability, its a shame that lenovo support and customer care is not the same.
    I have also considered contacting Consumer direct if I do not receive any more information on my case.
    Any possible help with my case will be much appreciated.
    Thank You

    hey richierich,
    sorry to hear about what had happen. could you pm the following details :
    Name:
    Country:
    Mobile:
    Email:
    MTM [machine type model]:
    ( To locate MTM - http://support.lenovo.com/en_US/FindProductNumber.​page#find )
    Serial Number (S/N):
    Date of Purchase:
    Case/Order Number : (if any)
    Screenshot of Error(if applicable) : (upload it to a hosting site and paste the link here)
    Location of unit : Home / Repair Center (delete where appropriate)
    Description of issue :
    Troubleshooting Taken : (if any)
    WW Social Media
    Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
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    If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
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    How to send a private message? --> Check out this article.

  • Msi terrible standard of customer care

    please read my comunications with msi online help, after constantly being directed to sites to get contact details where both sites give the same telephone number to ring, which only redirects you back to the website you got their number from! i feel like neo in the matrix!! where he runs from the train station and ends up where he started!!!
    Your Question
    msi k7n2 delta motherboard packed up
    ive had this motherboard for almost 9 months, and now it is displaying errors.
    error 1: on athlon xp3000 incorrectly reads as not installed
    properly or damaged processor.
    error 2: on a 2.5 athlon xp it reads correctly but incorrectly
    states memory is damaged or non working.
    i have followed the instructions in the manual to clear/reset the cmos but to no avail, i have also tried removing the lithium battery and leaving the cmos in the clear position for 24 hours before replacing the battery and replacing the cmos jumper but to no avail.
    i have tested both the procesors and the memory (2 x 512mhz matched pair of crucial pc3200) on my other system motherboard and these all are all fine.
    i cant reflash the bios as it isnt a removeable bios and it will not even boot enough to access bios or even to turn on my monitor let alone access the floppy drive.
    summary of problem: wont boot to bios
    incorrectly reports errors on processors
    incorrectly reports errors on memory
    cant reset the cmos setting
    cant reflash the bios
    the cpu fan doesnt power up
    its been ok for nigh on 9 months
    everything works fine on different motherboard
    i have read the manual cover to cover and no joy.
    please help as this is less than a year old and the shop where i purchased it from has been closed down for over 5 months and the owner is beleived to have emmigrated to taiwan.
    i still have the full original packing and the board is clean and non dusty.
    Our solved
    Our Answer
     Dear Customer,
    Please register in website of MSI-UK :
    www.msicomputer.co.uk/support.aspx
    Thank you.
    Best regards,
    MSI RMA 
    Your Question.
     i have tried the numbers given and they all tell you to go to the website, the 2 different sites give the same number!!!   
    i have tried to return the board to place of purchase but it isnt there anymore!!!!
    this is terrible customer service, i shall be posting all my questions and your replys (yourself and the other questions i have been asking on your site as i have txt copys) on the forums so people can see that if you get problems on msi products, they just give you the run around!
    the telephone numbers given go to an automated helpline that just gives websites!! that i have been on already and gave me that number!!!!
    am i in the matrix???
    wheres customer service???  :wall:a human response is required not an automated response 
    THERE IS OBVIOUSLY MORE CONTACTS MADE BUT ONLY NOW AFTER 2 WEEKS OF BEING FOBBED OFF AM I POSTING THEIR RESPONSE OR LACK OF IT!!
    I WILL BE GOING TO OTHER FORUMS AND POSTING DETAILS OF THIS AS MSI IS A HUGE CORPORATION AND DOES NOT LIKE DEALING WITH PEOPLE ON A 1 TO 1 BASIS!!
    IF I WAS A HUGE COMPUTER SHOP SELLING HUNDREDS OF THEIR PRODUCTS THEY WOULD HELP ME STRAIGHT AWAY!!
    WELL THEY SCREWING ME SO I AM BOYCOTTING ALL MSI PRODUCTS AND HAVE ALREADY GOT A FEW FREINDS WHO ARE WILLING TO STAND OUTSIDE THE VARIOUS COMPUTER SHOPS/STORES  IN MY HOME AREA AND WILL BE PERSUADING PEOPLE TO NOT BUY MSI PRODUCTS!
    CUSTOMER CARE? WHAT A JOKE!!

    hi richard thx
    msi k7n2 delta processor
    amd athlon 3000 xp
    1 gig pc 3200 400fsb crucial ram (matched pair of 512mhz)
    ati radeon 9700 pro
    1 x ide 160gig hd
    1 x ide 120gig hd
    1 x sata 200gig hd
    1 x q-tec psu 650w triple fan
    more than adequate cooling
    basicallig the system ran fine,
    then it stopped working
    the d-bracket shows different errors which are as follows:
    1) it says the 3000 processor is damaged or incorrectly fitted  ( its fine on other board )
    2) it says memory is damaged or incorrectly fitted ( also fine on other board )
    3) i have tried resetting the cmos settings ( tried jumping the jumper and disconnecting the battery for 24 hours)
    4)cant get to boot at all not even to turn on monitor so i cant flash the bios with floppy disk
    5) the cpu fan doesnt work on the 3000 but does on the 2500 processor:
    action taken by me:
    tried 2.5 athlon xp in motherboard and it registers as there on the d bracket but then says memory is damaged or incorrectly fitted
    tried jumping the cmos with no success
    tried removing the lithium battery for 24 hours with no success
    i have tried both 3000 xp processor and 2.5 xp processor and memory on another board and they are all fine. ???
    any help or ideas  appreiciated
    thx

  • Canon: Best Cameras, but Worst Customer CARE?

    As a long-time lover of Canon's Powershot cameras, I've grown accustomed, and been quite willing to put up with, its user-unfriendly site, clunky software and various glitches and snags that come with getting set up.
    With the new SX700, another amazing camera in the series, Canon Image Gateway ("CIG") sounded ready enough to take the time to set it up, along with the wireless CameraWindow app on mobile devices. I'd like to emphasize how many years of great photos Canon has given our family on vacations and special occasions, because the rest of this is not especially pretty.
    Matters DID start well with the CameraWindow app. Installing it onto my S3 and Kindle Fire (side-loaded its apk) went smoothly. I can transfer images from camera to phone and tablet! Nice start, since it's a just a short hop from there to social-posting.
    [[ By the way, for those who use Kindle, I highly recommend the APK Downloader extension for Chrome (for when an app is not available for Kindle directly). I found it while searching for the APK for this Canon app.
    You enter the URL of the app (i.e., URL from Google Play). The app downloads the "official apk" to your desktop!
    Transfer the apk onto your Kindle and then install it using a file manager.
    You can count on the apk being virus-free since it comes from Google Play. Many apk sites don't have the more specialized-type of apps and there's always the worry about how clean their apks are. ]]
    But I digress...
    Back to Canon's Image Gateway. I should have stopped with CameraWindow on mobile devices, but was tempted by the ability to upload directly to social media from the camera via Canon's site (although it's not clear if it can do that in one-step).
    What a pain. Canon's site asks me (you, too?) to log in to CIG even though I've already logged in. I can access my account, see that my 700 is registered, etc., but I'm asked to login again.
    This would normally be just another one of Canon's inevitable glitches/low-usability issues (ex., one of its certificates is questioned by both Safari and Chrome with worrisome "careful" language, some parts are ambiguous and need figuring out, etc).
    But the really big issue is that when I DO try to login (when already logged in), I get this error page, no matter which browser I try...
    https://www.cig.usa.canon.com/error/general.html
    I've tried many workarounds, looking for backdoors that take advantage of the fact that I'm already logged in, even downloaded their Gateway Album app to see if that might find a backdoor to login to Canon Image Gateway (desperate, I know). Same result - the app won't even login.
    I finally(!) got the idea to see if was "just me" who couldn't figure this out. I did a search at Google for "cannot login to canon image gateway"...
    https://www.google.com/#q=cannot+login+to+canon+image+gateway
    This is, it seems, a BIG problem, especially when you consider that most folks just give up rather than come to forums, making what we see (here and in the Google search) just the tip of the iceberg. And it's been happening for many months.
    Canon gives a variety of excuses, ranging from "server down for weekend maintenance" to the user being in a foreign country (don't lots of people use their cameras when traveling? -- global access would surely be a big part of this?).
    Canon's basic strategy seems to be to bury the problem by telling folks to contact Support (whether it's at YouTube, their social media locations or here). Canon looks good by replying (and they do it religiously). If the intent was genuine, it would be admirable. But folks seem to enter a black hole and never come out.
    Where are the happy "thanks for fixing that for me" customers? Almost everyone complains that they wasted hours with Support, repeating the same troubleshooting that they'd already spent so much time on. Some report being told that they were the only ones with the problem, clearly not true.
    So I have no interest in wasting yet more of my time on this by contacting Support. (I did find one person who later managed to login, but that did not seem to be connected to his contacting Support, given the delay and lack of on-point communication from Canon.)
    This is a disrespectful-to-loyal-customers attitude, no way to handle what should be a very simple problem. It boils down to this...
    1) Logging into websites has been mastered by webmasters/sysadmins long ago.
    2) The Image Gateway is now an essential, core functionality, especially if this actually enables users to upload directly to Facebook from the camera (once all is set up).
    3) Even if it worked, there must be a faster way to set this up, to build the software into the camera? Canon could really use a Web-based UI-centric team that eliminates all the needless little barriers along the way. A customer CARE attitude starts well before having to post to a forum or contacting Support.
    4) I love the Powershot cameras. The SX700 makes up for the disappointing 280 (with its video-related battery problem and minor changes). For example, the image stabilization on the 30x zoom of the 700 is amazing (the 30x itself is fantastic). And low-light shots are better than ever. The hardware is why so many of us stick with Canon.
    The software has always lagged, something Canon can't afford in the long run, not anymore. Before worrying about that, though, customer CARE starts with paying attention to all the complaints and prioritizing THIS particular issue so that everyone can login painlessly.
    In SOFTWARE companies, bugs that are "total stoppers," frequent and simple-to-fix - they normally get prioritized to the top. It's hard to understand why this is still an issue.
    It's time to stop sending us to Support and instead to just fix this problem. We should be able to...
    Enter username and password. Get in. Set up what is now core functionality painlessly. Get out. Watch happily as it all works perfectly after that.
    With respect but frustration,
    Ken
    P.S. A quick follow-up. Installing that Gateway Album app actually DID seem to help. Some 2 hours after the initial failure, I can now login using both Safari and Chrome! The timing is too tight to be coincidence, although I've no idea why it works now.. However <sigh>...
    The camera can no longer find the mobile devices (a big step back) and it won't give me an authentication code. And so it goes... the temptation to lose yet more time. Must resist and move on.

    Hi KenE,
    We're sorry to hear of the issues you've been having with our Canon Image Gateway.  The website is currently down for maintenance and will be back up once it is completed.  If you have any additional questions, feel free contact our Canon global support for your area here: http://www.canon.com/support. 
    Thanks and have a great day!

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