"any" help out there for missing thumbnails???

I looked for archives of this problem out on the internet and have had no luck with the solutions of finding files "thumb.5". I am missing thumbnails from over 6000 pictures. Each time I pick a block of pictures to "update thumnails" , it actually takes away the few thumnails that are there.
I installed 5.0 on Vista 3 months ago, and everything was fine. All of a sudden, all I see is the hourglass (which basically renders the program useless)
If no one has any fix, do you know who I can contact at Adobe or a customer support number ... they hide that stuff pretty well in their website.

Chuck,
I am running Windows XP rather than Vista so I hesitate to predict a folder structure under Vista. And I have always kept my catalog name the same at the time of the Restore.
I know that a friend verified for me that when he took a PSE 5 Backup done under Windows XP and then used that backup to do a Restore on a Vista machine running PSE 5.0.2, it restored correctly to the Pictures folder structure.
Running under XP and PSE 5,if I choose
b Folder Location view
(pull down box lower left below thumbnails) and then Right Click on the Name of one of the folders which contains photos in this catalog, the right click menu has a choice to
b Rename Folder
. (Note: in my case that specific folder had no subfolders).
I did that Rename Folder in PSE and then subsequently checked in Windows Explorer to find that the folder had actually been renamed. So that seems that it might be a possibility. However, I highly recommend that you do your own test using a folder containing less significant photos.
And I recommend that you 1)do a File > Catalog > Recover before you do this renamimg in order to cleanup and compact your catalog. 2) Then also before you rename, use Windows Explorer to just copy your Catalog file to save an extra copy somewhere. 3) After you are finished this renaming and verified that it is OK. do the File > Catalog > Recover again and then perhaps do a new PSE Backup (or however you normally backup).

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