Any help please re:- restore error message? Thanks

I have an error message.
The iPhone "iPhone" could not be restored. An unknown error occured (6).

Mudanzas
Please delete or disable the OldFilm.AEX file.
That is the Adobe solution for the issue in Premiere Elements 13.
In Windows 7, 8, or 8.1 64 bit, the path to the file is
Local Disk C
Program Files
Adobe
Adobe Premiere Elements 13
Plug-ins
Common
NewBlue
and in the NewBlue Folder is the OldFilm.AEX file that you delete or disable by renaming it from OldFilm.AEX to OldFIlm.AEXOLD.
Please let us know if that works for you.
Thank you.
ATR

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