Any help regarding iphone 4 and locks with o2

any help regarding iphone 4 and locks with o2
i just got my second hand iphone4
and a friend of a friend said it was factory unlocked
and received txt from o2 saying it was unlocked
however when i got home i put my micro sim into it
and
itunes said
"this sim card appears to be unsupported" or something similer
it is factory unlocked because the model number in the settings is
MC603B
i rang o2 to ask for unlock. gave them the imei code and they said they have to send the request off to apple for a code

i rang o2 to ask for unlock. gave them the imei code and they said they have to send the request off to apple for a code
Obviously the iPhone was/is not unlocked or this would not be required, and there is your answer, which can take up to two weeks.

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