Any Hope for a G62-340US Fix?

Next month the warranty expires on my G62-340US. The model is commonly known for its repeated freezes, blue screens, and other problems. I'm not aware of any other recent HP laptop subject to more opprobrium and, in my experience, rightly so.
I'm here to ask users whether they think we have a prayer of getting the model fixed enough through HP so that it's actually useful. The G62-340US is now quite broadly-recognized as having problems. I not only wouldn't sell mine to someone else, I wouldn't give it away except to a tinkerer. On the other hand, like many other users, I'm rather unsure HP can fix this one. It hasn't done very well so far.
This isn't my first rodeo. I've been around laptops for, well, decades, and I've had my share of problems, virtually all of which I've fixed without tech support. With the G62, we have tried everything, literally: clean installations, manual installation of drivers, installing old drivers, installing old BIOS releases, updating everything, reducing the number of programs running on startup, limiting the video demand, upgrading the RAM, running every possible HP and Microsoft utility, and even more things I can't recall to name (yes, including avoiding overheating). Were I alone, the frustration would be enough. But it's not just my time lost in trying to make this model work. Frustration abounds not just on this forum. but on countless others, including Microsoft's. Would that I had used it enough to recognize its problems and return it timely to Staples, which at least had the good judgment to quit selling it. HP, however, still peddles it to students and others looking for a solid, reasonably priced laptops.
HP support apparently is in disarray, giving customers varying and seemingly contradictory advice. And you don't have to read the forums to figure this out. You need not even call HP. Some time back HP posted firmware F.29, apparently to fix freezes under certain circumstances, but instead made things worse and now only F.27 is supported. (The G62-340US has an AMD processor. Similarly numbered models have Intel processors, but evidently similar problems, and have a different current BIOS.) One third-party support site still refers users to F.28, which the site correctly notes is, as of Oct. 27, 2011, still made available on HP's FTP site. At least tell customers clearly which firmware to use and whether they are better off rolling back their BIOS upgrades.
Is the BIOS fix as yet to be released? Is there any fix? Are significant numbers of the computers inherently defective, at least as combined and assembled together by HP, at the system board or processor level? Whatever the problems, give us a break, HP, and take the machines back for recycling while giving users a voucher or discount or something other than a run around in tech support. Instead, I suppose my G62 will find its way to a basement or a garage. But I don't like the waste in that option, and I'm sure many others are not particularly fond of it, either. 
For those interested in just some of the abounding complaints, please see these links. G62-340US owners, read them and weep, I suppose. Better yet, come back here and tell your stories.
New HP G62 freezing!!! - HP Support Forum
http://h30434.www3.hp.com/t5/Notebook-Lockups-Freezes-Hangs/New-HP-G62-freezing/m-p/476401
g62-340us crashing repeatedly - HP Support Forum
http://h30434.www3.hp.com/t5/Notebook-Lockups-Freezes-Hangs/g62-340us-crashing-repeatedly/td-p/46354...
Brand New G62-B12SA Keeps freezing!!!!! - HP Support Forum
http://h30434.www3.hp.com/t5/Notebook-Lockups-Freezes-Hangs/Brand-New-G62-B12SA-Keeps-freezing/td-p/...
G62 not responding - Page 3 - HP Support Forum
http://h30434.www3.hp.com/t5/Notebook-Lockups-Freezes-Hangs/G62-not-responding/td-p/408825/page/3
Windows 7 freezes randomly - Microsoft Answers
http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/windows-7-freezes-randomly/e1...
Re: HP G62-340US Notebook BLUE SCREEN - HP Support Forum
http://208.74.204.203/t5/Notebook-Lockups-Freezes-Hangs/Re-HP-G62-340US-Notebook-BLUE-SCREEN/td-p/51...
i have g62-340us,the cursor/touchpad keep freezing? - HP Support Forum
http://h30434.www3.hp.com/t5/Notebook-Lockups-Freezes-Hangs/i-have-g62-340us-the-cursor-touchpad-kee...
Tag: " g62-340us" in "Notebook Lockups, Freezes, & Hangs" - HP Support Forum
http://h30434.www3.hp.com/t5/tag/%20g62-340us/tg-p/tag-id/19037/board-id/Laptop-Freeze
Eratic Crashes - Windows 7 Forums
http://www.sevenforums.com/crashes-debugging/138674-eratic-crashes.html
Hp G62-340US notebook keeps freezing please help!!!? - Yahoo! Answers
http://answers.yahoo.com/question/index?qid=20110719162637AAuX3oM
PC Review HP G62-340US
http://www.pcreview.co.uk/forums/bccodes-t4030859.html
Computer rebooted while on, then froze. Power button no longer working. - Tech Support Forum
http://www.techsupportforum.com/forums/f108/computer-rebooted-while-on-then-froze-power-button-no-lo...
Updated: HP Compaq Presario, G-series, Mini BIOS Releases
http://h30434.www3.hp.com/t5/Notebook-Lockups-Freezes-Hangs/G62-not-responding/td-p/408825/page/3
HP Notebook System BIOS Update (AMD Processors) HP G62-340US Notebook PC - HP Customer Care (United States - English)
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-93590-1&cc=us&dlc=en&lc=en&...
BIOS F.28 REV: A for AMD G62 Models
HP once posted F.29 but says F.27 is the “latest.”
ftp://ftp.hp.com/pub/softpaq/sp52001-52500/sp52257.html
BIOS F.47 REV A for Intel G62 Models
ftp://ftp.hp.com/pub/softpaq/sp52001-52500/sp52190.html

fellow victim here! There should be a CLASS ACTION LAWSUIT !!!!

Similar Messages

  • Any hope for Spaces working in PSE 8.0?

    I just discovered the power of using Spaces in OS X 10.6.2, and was disappointed to find that PSE 8 is the only program I regularly use that doesn't support this feature. Any hope for this bug being fixed in future updates?

    Hi,
    I just checked on OS X 10.6.2 that PSE 8 is functional and support the Spaces feature. It is working for me.
    Are you observing any specific problem?
    Thanks,
    Tarun

  • I was thrown in the pool with my phone in my pocket.  I was in the pool for a minute or two.  I got out dried it off and stuck it in rice.  Is there any hope for my hope?  If not, is there a way to fix it?

    I was thrown in the pool with my phone in my pocket.  I was in the pool for a minute or two.  I got out dried it off and stuck it in rice.  Is there any hope for my hope?  If not, is there a way to fix it?

    alanfromwickford wrote:
    just to add, i'd remove the back case to allow mor rapid drying, but expect the wosts - because it's less disapointing if you then lucky
    What a colossally bad idea!  To anyone reading this thread DO NOT DO THIS!!!  Once anyone other than an Apple Authorized Service Provider (and that doesn't automatically mean your carrier, just FYI) opens up the device, then ALL options from Apple are gone, permanently.

  • Any hope for music folders on the ipod Touch?

    Hi All
    It is getting VERY difficult to manage my music on my 32 Gb iPod Touch. I have hundreds of playlists (for example one playlist for every version of a classical piece; on playlist for a pop album, etc. etc.)
    Is there any hope for music folders as in iTunes on the Touch?
    ed

    Why do you have a playlist for every album? If your tracks are tagged properly, you can just use the album menu on the Touch.
    As for when/if there will be folders on the Touch, the only people who know are probably working under non-disclosure agreements. Who knows what will change when version 2.0 of the software comes out next month.
    Best of luck.

  • Any hope for Powermac G4 400 mhz?

    I have GB running on a Powermac G4 400 mhz and, not surprisingly, it gives me the "disk too slow" message after more than 3 or 4 tracks. Without investing too much $, is there any hope for upgrading this to a more workable solution for GB, or would I be better off going to a mini w/1.42 Ghz? I'm concerned that the mini might not work that much better.

    I'll offer an opinion...
    If you can slip a Mini and an external FireWire drive into your budget, that's the way I would go (If you're willing to turn a screwdriver and shop around online for a few weeks, a nice sized FW drive and enclosure can be purchased separately for a total under $100. For some more money a very nice sized drive can be had)
    The weakest link in the Mini is the very slow HD it has. Add the FW drive and you'll have a lot more machine than I use as my recording machine in the studio (800Mc iBook)
    Naturally it depends how far/hard you plan to go/push.
    Effects and software instruments are very processor intensive. Audio is mostly HD intensive.

  • Any hope for syncing a "LG Dare" (Verizon)

    Well as i'm sure many of you have seen the new "3G iPhone Competitor" will be released on verizon this week. any hope for syncing with iCal and or Contacts?
    Please don't rip on me for this I just cannot afford a plan on ATT.

    This is great... I got my music on my dare even under the "My Music" Folder on the phone using the method above (Bluetooth Exchange)....
    one problem...
    theres no way to get it off after you do that.... if you try to delete songs off your phone via Bluetooth Exchange it says "Last Operation Failed Bad Request..."
    and of course theres no way to delete them from the phone... that would be too simple (thanks LG)
    and since I have a mac....
    i cant use the verizon sync program to get them off...
    so for now i only have 4 songs on my Dare... but they are on my internal memory... perhaps... eternally.
    Please reply if you have any advice...
    maybe i missed something ...
    Message was edited by: smroepe7

  • Is there any hope for a Nano 6th gen that went through the washing machine?

    Is there any hope for a Nano 6th Gen that went through the washing machine?  All of the devices contents are showing up in iTunes when connected but the device itself is not working.

    Hello kpratta,
    There is some hope. I have heard of someone putting the ipod in a bag of dry rice and putting the bag in a dark place for a 4-5 days. After that they used this:
    www.apple.com/support/ipod/five_rs/
    This has the best chance. The rice absorbs any liquid in the ipod.
    Hope this helps.
    ~Julian

  • Any hope for a liquified macbook?

    Water was spilled on my Macbook last night. Once it had a few hours to dry, I powered it on. Sadly, when I got to the main log-in screen, everything was frozen... from the mouse to the keyboard. Any hope for this Macbook?

    Hi
    With any liquid damage you run the risk of corroding internal components. Depending on where the spillage was and which direction the liquid 'ran' there's the potential of 'shorting' the smaller yet crucial components. Your next problem is the cost or repair. If the the MacBook is still under warranty it won't be covered for accidental or willful damage. Additionally the price of the replacement part is at least one/third more expensive than the cost of an exchange part. Apple keep the prices down on components that fail using an exchange system. If there's damage to the component for whatever reason the part would be replaced with a completely new part.
    I would pursue an insurance claim if I was you. Most standard house insurance policies will cover individual items up to a certain price.
    HTH?
    Tony

  • Any hope for a 5c retrieved from water immediately?

    Is there any hope for a iPhone 5c that was dropped in the water?  Put it in rice for 18 hours and it started up.  Shut it down and tried a little later and NOTHING.

    Overnight may be enough if it was a splash of water (ie: you left the phone near a sink while washing dishes, forgot to dry your hands before touching it, and some water got in the dock connector/headphone jack), but if it was fully submerged and was powered on at the time, odds are it's been damaged already. It may power on and seem fine after a week, but it's very likely you will need to replace it much sooner than you'd expected.
    Apple will replace it for a fee ($269 is the cost listed here for Out-of-Warranty service).
    ~Lyssa

  • I accidentally washed my iPod nano. Is there any hope for it?

    I stuck my iPod nano in my pocket, and yes, forgot to take it out before my sister washed our clothes. Right after it got washed, I plugged it in to my computer, and it did turn on, just with a little distortion on the screen. It has been about a month now though, and the iPod won't turn on at all, even when it is plugged in. But iTunes recongizes that the iPod is plugged in.
    Is there any hope for my iPod, or would it be better just to save for a new one?

    I think that when you turned it on after it was washed, that was the end. If it's been a month and won't turn on, I would assume it probably won't ever. Start saving your money. Apple has refurbished models that carry the same warranty as new units and they are $50 less. Check these out:
    http://store.apple.com/us/browse/home/specialdeals/ipod/ipod_nano/16gb

  • I dropped my phone down the toilet and before I switched it off I sent a text. I have left it to dry out for the last 48hiurs. Is there any hope for my iPhone 5c?

    I dropped my phone down the toilet and before I switched it off I sent a text. I have left it to dry out for the last 48hiurs. Is there any hope for my iPhone 5c?

    Probably not. First of all, 48 hours is not enough. 5-7 days is better. Secondly, if you did not turn it off the very instant you retrieved it, it probably did worse damage. Even if it powers on, it's very unlikely it will function 100%.

  • Is there any hope for us here?

    I live in the Caribbean (Dominican Republic). I see the iPhone getting released in a lot of big countries, but I don't see Apple releasing the iPhone in other countries like mine.
    I have seen iPhones activated here, but as you know they are being ilegaly activated with the hacking options available, and with every new update the hacks get frustrated.
    Is there any hope for the iPhone being released in countries like mine here in the caribbean? What chances do you see for us here? Are we destined to live without the iPhone or with an hacked-outdated iPhone?

    The best thing to do is keep watching for announcements from Apple on when the iPhone will be coming to the Dominican Republic, since this is a user to user forum no one would be able to give you an answer.

  • My iPod Touch 4G just shut off one day while i was using tap to post. tried everything and nothing is working not even iTunes! Is there any hope for me? my iPod is my LIFE!!!!!!!!!!!!!!!! oh by the way none of this happened until i updated to iOS 6.

    My iPod Touch 4G just shut off one day while i was using tap to post. tried everything and nothing is working not even iTunes! Is there any hope for me? my iPod is my LIFE!!!!!!!!!!!!!!!! oh by the way none of this happened until i updated to iOS 6.

    I have not had any experience in getting any devices repaired so I'm not sure which store to resort to. An official Apple store should more than likely get you what you need, but I'm guessing it's probably more expensive. (if any cost for your situation)
    I hope you get your problem resolved.
    ~Lt. Leviathan

  • HT5527 What if i forgot to move my mobile me to icloud... is there any hope for me?

    I never switched my mobile me to icloud... is there any hope for me?

    At this point all your mobileme data has been deleted and the account is nonexistant. 

  • Any hope for this iPod Shuffle stuck in DFU Mode?

    I received a 2nd Gen iPod Shuffle that was in dire straits. The owner complained that they couldn't access it at all, for anything.
    Plugging it in and looking at the System Profiler, the device showed up as a "USB DFU Device". Googling this issue, I found that Shuffles in this condition can be repaired using the iPod Reset Utility.
    I downloaded the utility, installed it and ran it, and clicked the "Reset" button to reset the Shuffle to factory settings. At the part for "Waiting for the iPod to restart - do not disconnect", the utility freezes. NO spinning beach ball or anything, just stuck. CPU usage for the "iPod Reset Utility" in Activity Monitor stays at 0.0%.
    After about a minute or so of watching this frozen program, a pop up window appears with the following error:
    "Error
    An error occurred resetting iPod."
    Googling this error message yields one forum post in another language without any follow-up. This error message is really vague and I have no idea why it's doing this.
    I do not have much hope for this Shuffle, but I'm curious if anyone knows of anything else I can do to bring this Shuffle back to life.

    ok got it fixed it needed to be shut down when i plugged into the computer for the itunes to recognize it my ipod kept on restarting as soon as it shut down thank you for the help

Maybe you are looking for