Any idea why I'm seeing inconsistent results using the find function?

I and a colleague of mine both have Adobe Standard X and are both looking at exactly the same PDF file. When I search for a word in the file (right click, find) I can find words no problem. My colleague does the same thing with the same document and searches for the same word but it's not found. I know the words I'm searching for exist in the file. I tried removing and re-installing my colleagues Adobe Standard software but the behavious remains the same. Does anyone know what's causing the difference and how I can fix it?
Thanks,
Martin.

I'm getting a simular error:
Error:
Internal error.
Developer Details:
tNG_fields.getFakeRecordset:
SQL error: Error creating fake recordset:
MySQL server has gone away
SQL:
SELECT * FROM (SELECT 1 AS tmp) AS tmptable where tmptable.tmp = 2
(FIELDS_FAKE_RS_ERROR)
tNG Execution Trace - VIEW
tNG_custom.executeTransaction
STARTER.Trigger_Default_Starter
tNG_custom.doTransaction
tNG_custom.prepareSQL
AFTER.Trigger_EmailRecordset*
tNG_custom.getRecordset
tNG_custom.getFakeRsArr
tNG_custom.getLocalRecordset
tNG_custom.getFakeRecordset*

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