Any ideas for fast track Blackberry help?

I know nobody has time for long rambling posts so I'm going to endeavour to keep this short. The android part of the operating system software on my Q10 is no longer working after a system restore to fix another issue. I've tried wiping the whole thing and starting afresh but still programmes like Skype and my network provider's own app won't start up. Blue line of death each time. I've sought help as follows:
1. Call EE's technical help, they say they can't help as it's app related, I explain it's actually the phone software, they say they still can't help and I have to contact Blackberry direct. They refuse to escalate the issue their end.
2. I call Blackberry, they say EE were wrong and I have to go through them in the first instance who will pass the problem on if they can't fix it. I explain I've tried that but they say it is is the only way.
3. I go back to EE, this time I refuse to take no for an answer but still the technical services team refuse to engage directly with the issue. I am put on hold as the customer services person goes back to EE technical services who stick to the line that I have to call Blackberry direct. This time they accept it is a software issue but have no solution and maintain they will not escalate to Blackberry themselves. By now I'm thinking an iPhone on an O2 contact seems quite appealing.
4. I refuse to drop the call until the customer services rep at EE calls Blackberry, in the end he does and is told that they will not discuss the problem as it has to be escalated properly through the EE technical services department.
5. I've given up It is a maze of unhelpfulness and to say I'm disappointed is an understatement. The Q10 is clunky enough but this ridiculous system of technical help is the end as far as I'm concerned.

If EE refuses to escalate the issue... well, you are paying them for this technical support.
That's the only way.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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    Version:         5.1 (6534.50)
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              1   libobjc.A.dylib                     0x00007fff83078f03 objc_exception_throw + 45
              2   CoreFoundation                      0x00007fff856df5a7 +[NSException raise:format:arguments:] + 103
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    1   libsqlite3.dylib                        0x00007fff81bde2a2 unixOpen + 258
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    11  com.apple.WebCore                       0x00007fff86802268 WebCore::IconDatabase::syncThreadMainLoop() + 104
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    14  libSystem.B.dylib                       0x00007fff83c22e89 thread_start + 13
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    0   libSystem.B.dylib                       0x00007fff83be9d7a mach_msg_trap + 10
    1   libSystem.B.dylib                       0x00007fff83bea3ed mach_msg + 59
    2   com.apple.QuartzCore                    0x00007fff85229396 CA::Render::Server::server_thread(void*) + 177
    3   com.apple.QuartzCore                    0x00007fff852292d6 thread_fun + 34
    4   libSystem.B.dylib                       0x00007fff83c22fd6 _pthread_start + 331
    5   libSystem.B.dylib                       0x00007fff83c22e89 thread_start + 13
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    0   libSystem.B.dylib                       0x00007fff83c03a2a __workq_kernreturn + 10
    1   libSystem.B.dylib                       0x00007fff83c03e3c _pthread_wqthread + 917
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