Any ideas how to fix an "unexpected error" that is preventing my files from being converted?

I just bought this program to convert PDF files and it can't due to an "unexpected error". I'm pretty sure I just wasted my money but am hoping maybe someone has an answer!

Hi Chelsey,
Hope I can help!
What is the file type and size? Is the PDF a scanned document?
Also - check out this guide to help you get started. Click here.
Regards, Stacy

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Any ideas how to fix an "unexpected error" that is preventing my files from being converted?

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