Any implementation with IVR and OPA integrated?

Hi OPA Gurus!
Has OPA been used in IVR system for interactive screening? One of my clients is planning its IVR enhancement and they are evaluating the option to leverage the same Rulebase developed for online self service to support IVR screening. The challenge is that any dynamic questions from OPA will have to be pre-recorded in voice and coded in IVR script. This sounds like a high effort approach. Is this technically feasible? Any implementation example or proof of concept?
Best Regards,
Bowen Wang

Hi Bowen,
This is a challenging requirement. Recording a message for each of the RuleBase questions is not the best option. Instead you can use a Text To Speech (TTS) software which will generate voice messages for each of the questions that is presented to the user.
This is just a solution I could think of. I have not implemented this, but thought it might be of some help to you.
Regards,
Aakarsh

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