Any pointers on how ERP Sales order are searched in Agent Inbox

Hi,
I have a requirement where i need to trigger an activity/workflow in CRM for orders that are created through ERP Salesorder functionality. In the workflow list, we need to give the order description and provide an hyperlink to the order number. on selection of order number, it should display the ERP sales order. To achive this in workflow, i am trying to understand the as-is standard functionality which is available in Agent Inbox search on ERP sales order.This search is getting the ERP orders and on selecting the order it is opening the ERO sales order page. I tried debugging the method GET_MAINCATAEGORY available in the component iccmp_inbox and in the view Inboxsearch.But couldnt really able to crack the logic how it is retrieving the ERP sales order from inbox search. Any pointers on how this is achieved will be of great help.
Thanks,
Udaya

Hi Udaya,
Calling a Customer Specific R/3 Transaciton was quite easy in CRM 4.0 / 5.0 in the PC-UI Framework using Object Links. You can do that all by customizing and creating a custom method for a BOR Object in Transaction SWO1.
I think I've used CRM_ORDER_MAINTAIN to update the Document Flow. The subsequent activities where created by BAPI_ACTIVITYCRM_CREATEMULTI. I've wrapped all that standard functions in a RFC enabled function module.
It would be possible to provide also a link in the E-Mail to the Manager but the client is using a Citrix environment to provide access to the Portal. But Outlook runs locally. So we decided to use the standard Portal iView to display the Alerts. When you fill the Alert Container with the elements OBJKEY_GUID, OBJKEY_BOR_OBJECT_TYPE, OBJKEY_CRM_OBJECT_TYPE, OBJKEY_METHOD and OBJKEY_LOGICAL_SYSTEM using the Function Module SWC_ELEMENT_SET that provides a direct link to the specific document too.
Best regards
Gregor

Similar Messages

How to check how many sales orders are pending

Dear experts,
I would like to know in Sap what is the process to chech how many orders are still pending. I know some std tcodes for it I am little confused. Kindly help me how to find out.

Hi,
Goto the T.Code "VA05".
Give the date range and also enter the sold-to-party.
Tick the check box "Open Sales orders".
Enter.I will gives you the list of orders that are open means pending.
You can also use the T.Code "VA05n".
Here also tick the check box "Open orders".
Enter the document type etc...
Execute.Here also you will get the open orders.
Regards,
Krishna.

Help needed on the logic used to display ERP Sales order in CRM WEB UI

Hi,
I have a requirement where i need to trigger an activity/workflow in CRM for orders that are created through ERP Salesorder functionality. In the workflow list, we need to give the order description and provide an hyperlink to the order number. on selection of order number, it should display the ERP sales order. To achive this in workflow, i am trying to understand the as-is standard functionality which is available in Agent Inbox search on ERP sales order.This search is getting the ERP orders and on selecting the order it is opening the ERO sales order page. I tried debugging the method GET_MAINCATAEGORY available in the component iccmp_inbox and in the view Inboxsearch.But couldnt really able to crack the logic how it is retrieving the ERP sales order from inbox search. Any pointers on how this is achieved will be of great help.
Thanks,
Udaya

Hi Denis,
very good idea. I thougt myself about that workaround, but it is not really that for what I searched.
I mean the "SAP Query" is a really good standard tool, that are used by many customers. That is why think there must be a standard way to display the SAP Query in the Web UI without using Transaction Launcher.
But it seems that there is no way, except of the transaction launcher or by using an additional analyse system like SAP BI.
By the way do you know a Web UI compoment which enable the user to start reports like SE38?
Regards
Fabian

How an sale order Created in CRM online will be reflected in MSA

Hi,
Could any one explain how the sale order created in CRM online reflected in MSA.
Give me an idea how data from CRM application is tranfered to MSA.?what is the role of MDW and MAR(mobile application repository) in mobile sales?.
Edited by: Shiva kumar avvula on Jul 23, 2008 11:36 AM

hi,
You can create sales transactions, that is, quotations or sales orders, on both the mobile client and in CRM Enterprise. You can access your documents at any time and place. You can make changes to them as required, for example in the office, or on a laptop during a customer visit. Sales transactions are exchanged between systems using CRM Middleware so that you are always informed about current quotations and inquiries.
First CRM data will store in CDB( consolidate data base), from here transactional data will transfer to MObiles through communication station.
Database that contains data relevant to replication (CDB tables) for mobile scenarios. The CDB is a logical part of the entire CRM database, which also contains application data.
What evet the data coming from CRM online that will convert into SBDOC and thorugh communication station it will reach mobiles.
for more details check the link.
http://help.sap.com/saphelp_crm60/helpdata/en/29/53583c2e39e433e10000000a114084/frameset.htm
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Replication any bp of crm sales order as reference bp in erp sales order

Hi specialists in sap r3.
I was faced with the requirement not to replicate all bp of CRM. We want to in order for replication of any PD (CPM) was replaced by a reference bp (ERP).
Individuals do not need to be analyzed in ERP.
Is anybody know how to solve this issue? How to replace individual bp (CRM) to reference bp (ERP) during replication?
I'll be glad to any idea.
Regards,
Tatyana.

Hi Sangameshwar,
In CRM you can have two scenarios for ERP Sales Order.
1. ERP Sales offer and Sales order, using the CRM User Interface to create directly the ERP Sales Documents with LORD interface. The document is only saved in ERP. I believe this the scenario you are using.
2. CRM Sales offer and Sales order, the document is saved both CRM and ERP. The documents are replicated via Middleware.
In both scenarios the interaction record should add the document in the doc. flow, it's probably a missing customizing in the interaction record.
Hope this information help you.
Regards,
Jorge G.

Are ERP Sales Orders supported for B2C Web Channel Scenario in CRM 7.0?

Hi Experts,
We are on CRM 7.0 with ECC 6.0 as backend system.
I just want to know whether the third party tax system (Vertex or Taxware) is mandatory for B2C WEB Channel implementation??
Without using a third party tax system, how can we configure tax for B2C web orders?
We have ERP sales order concept in 7.0. Will it support B2C scenario???
Regards,
vasu

Hi Ram,
-- Tax is configured in ECC using conditioni technique. They are not using any third party taxware/vertex system for this.
-- R/3 pricing procedure is intended to use for B2C transactions in Web channel and the pricing procedure refers to tax calculations. Even in B2c also they want to continue with the ECC pricing procedure.
-- The Requirement is to have pricing along with taxes and freight in the webshop, so that the consumers can pay the total amount using credit card as it is only the payment method available in the b2c Shop.
in the document "CAUSTAX_4.0" it was mentioned that use of third party system is mandatory for B2C scenarios. The relevant text is copied below.
As of CRM 3.1 and above, SAP provides a solution allowing you to use SAPu2019s jurisdictional tax method to calculate taxes.
Note: The use of external tax systems remains obligatory for B2C scenarios. However, if you are calculating tax in other scenarios and do not use external tax systems, this solution is applicable.
The solution consists of customizing changes in both R/3 and CRM. Even though you must make some changes in R/3, the basic process of calculating jurisdictional taxes remains the same. In CRM, the Transaction Tax Engine (TTE) calculates tax and you must configure it for the jurisdictional tax method.
My question is can we configure taxes in B2c shop using ECC pricing procedure? If yes, please provide the high level process steps.
thanks in advance
Srinivas
Edited by: Srini Sirasapalli on Jul 6, 2009 12:40 PM
Edited by: Srini Sirasapalli on Jul 6, 2009 12:42 PM

Sales Area determination in follow-up ERP Sales order from CRM opportunity

Hi Experts,
Iu2019ve configured everything needed for ERP sales Order to be created as follow-up from CRM opportunity.
sales area in CRM opportunity is correctly determined (but division is disabled)
Sales Org : 1000, Distribution Channel: 10 and Division : 01 (Division is not displayed in opportunity)
But when I created ERP sales order as follow-up document from opportunity, system checks for sales area 1000, 10, 00 (This sales area or Division u201800u2019 doesnu2019t exist in either systems ERP / CRM) and gives a error message.
If you have any idea how sales area determination works in follow-up ERP Sales order please share.
your help will be highly appreciated
Thanks
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Hi Christian,
If the service order line items are entittled to service contract , at each item level you will get contract info in contract data tab.
when you transfer these items to confirmation , confirmation item contract data will not have contract information. Only when you enter items in confirmation manually then system will pop up window for selection contract and confirmation items get contract information.
thanks,
Nitin

How to create an ERP Sales Order in CRM by referring to CRM Quotation

Hello Experts:
My requirement is as follows:
I have done the replication of customers and materials between ECC and CRM.
I need to create a quotation in CRM and create a follow-up transaction as ERP Sales Order within CRM.
My question is: how do i link the CRM quotation and ERP Sales Order within CRM?
In other words, Once I save the CRM quotation, I need to be able to create an ERP Sales Order within CRM through a follow-up transaction...
Hope I made myself and the question very clear?
Kindly help.
Many thanks and regards,
VSK.
Edited by: venkatskumar on Feb 11, 2011 6:57 PM

Dear,
we faced same situation in ALmansour motors comp. , but we tried to create CRM/Qoutation and replicate it to ERP
and after that we created ERP Sales order () with refrence to our ERP/Qout., the sales order will be replicated automaically to CRM again with same no. () and linked with ERP qoutation which have the same CRM qoutation no(*).
(*) i think after qoutation replication you can use transc. launcher to create ERP sales order through CRM screen.
(**) you have to handle the no ranges for Q. and sales order on both servers to be matched
Note :
to replicate CRM qoutation, be care this configration point,
CRM qout. item category>> ... >> customizing at item level (Qout. Data .. Releveance for Qout.) = 3 initially a sales/service trans.
I hope to it would be useful
سبحان الذي علمنا هذا

How PIR's are consumed by the customer requirements even though the sales orders are blocked?

Dear experts,
I am using strategy 40 for material A with Backward/Forward consumption of 60 days backward and 60 days forward.
My PIR is as follows :-
Material Month #1 Month #2 Month #3 Month #4 Month #5 ....
material A 100 100 100 100 100 ....
I created a Sales Order for material A with the quantity of 600 in Day 4 of Month #1.
After MRP run, planned order conversion and production order has been completed.
Month #1, Month #2 and Month #3 PIR's are consumed even though we made the setting in Such a way that the sales orders should just display but not planned . and the sales orders are into the blocked requirements list in the result of /n/afs/MD02.
1)but why it is consuming the PIRS?
2)is there any affect of backward and forward consumption on this?
Thanks in advance.
Regards
Bhargavi Desai

Hi,
Normally it is recommended that, not to delete PIR's one by one or remove quantity from previous periods/ requirement manually. If the PIR's of previous month is not consumed it is normally a feedback to sales people to do a analysis at their end.
In PP point of view, normally a re-organization run is carried out by MD74, MD75 or MD76. The same can be done by scheduling batch job to run on month ends basis w.r.t. period you specify.
Regards,
Narresh

ERP Sales Orders Types are not visible in CRM WebUI ! ! ! !

Hi All
I am working on CRM 7.0 IDES, I am trying to create an ERP sales order but when I chose create ERP sales order a popup menu with no document types so I am not able to chose the Sales order document type, the CRM and ERP are integrated and the ERP sales Profile is maintained and assigned is there more settings should be done to make them visible?
Regards
Jacopo Francoise

Hi Jacopo Francoise,
Check for the customization in Tr. SPRO path IMG-> CRM->Transactions->Settings for ERP Transactions maintained via CRM.
You should define the ERP sales order profile with your ECC system RFC details. Also read the documents available there.
Hope this will help.
Thanks,
Vikash.

Any case study on using ERP sales order vs CRM Sales order in IC WEB UI

Hi All,
Currently we have a requirement where in agent uses ERP Sales order functionality in IC WEB UI for creating sales order. Incase of any incompleteness in order or any pricing error an activity should get created and should get assinged to Back office guy(CRM User).
My approach is as follows, we will call a custom FM in CRM from the user exit associated with Sales order transaction, This logic gets executed on save of ERP sales order.This custom FM will create an activity in CRM and assing it to back office guy. Other approach is to use the IDOC linked to the VAO1 transaction which inturns calls the custom fm.
Can you please suggest if you have any better approach to this.
Recently we came to know that ERP Sales order has got limited functionalities. If some one has a case study doc on ERP Sales order vs CRM sales order pls give me the ref link.
Thanks,
udaya

Hi Udaya,
Calling a Customer Specific R/3 Transaciton was quite easy in CRM 4.0 / 5.0 in the PC-UI Framework using Object Links. You can do that all by customizing and creating a custom method for a BOR Object in Transaction SWO1.
I think I've used CRM_ORDER_MAINTAIN to update the Document Flow. The subsequent activities where created by BAPI_ACTIVITYCRM_CREATEMULTI. I've wrapped all that standard functions in a RFC enabled function module.
It would be possible to provide also a link in the E-Mail to the Manager but the client is using a Citrix environment to provide access to the Portal. But Outlook runs locally. So we decided to use the standard Portal iView to display the Alerts. When you fill the Alert Container with the elements OBJKEY_GUID, OBJKEY_BOR_OBJECT_TYPE, OBJKEY_CRM_OBJECT_TYPE, OBJKEY_METHOD and OBJKEY_LOGICAL_SYSTEM using the Function Module SWC_ELEMENT_SET that provides a direct link to the specific document too.
Best regards
Gregor

Creation of an ERP Sales Order or ERP Quotation from CRM Opportunity

Hello Experts,
The scenario is as follows:
I have done the cross-system copy control of transaction types and item categories to enable ERP Quotation and ERP Sales Order creation from CRM Opportunity. However, after saving the CRM Opportunity, when I click on the follow-up transaction and select ERP Quotation or ERP Sales Order from the list, the screen doesnt change and instead I got the following error:
"Diagnosis
An exception occurred during request processing. This was handled centrally. It changed the program flow and the result of the request probably contains errors.
Procedure
Contact your system administrator.
Procedure for System Administration
Activate checkpoint group BSP_WD_EXCEPTION_DISPLAY. To do this, use transaction SAAB. If the error recurs, further details are displayed.
Exception Details
CX_BSP_WD_INCORRECT_IMPLEMENT - Define component usage 'CUERPFollowUp'
Method: CL_BSP_WD_REPOSITORY=>GET_CMP_USAGE_DEF
Source Text Row: 20"
Experts, kindly help me understand what the error is about and pointers to resolve it.
Points would be awarded.
Thanks,
VSK.
Edited by: venkatskumar on Feb 21, 2011 8:37 PM

Hello Robert,
Thanks for the quick reply.
I have followed your instructions and I wanted to confirm one more thing with you.
When I enter the component usage it gave a pop-up which said:
"Enter either a reference or an interface view"
Any information on what should be entered in the reference or the interface view? What should be the used component name and interface view name in this scenario?
Kindly confirm.
Points awarded
VSK.
Edited by: venkatskumar on Feb 22, 2011 12:37 PM

Enhance ERP Sales Order

Hi Experts,
I'm searching for detailed technical information how to enhance the ERP Sales Order.
Let me describe the scenario:
in ECC the Sales Order is already enhanced in the way that there are some custom fields on Item level under Additional Data B
Now I want to make this fields also available in CRM.
I have already executed the steps descriped in the .pdf attached to OSS 1224179 and enhanced the CRM view ERP_I/ItemDetails with corresponding custom fields.
But two things are not working:
the CRM fields are read-only and they don't display the data from ECC while displaying an already existing Sales Order.
I think I have missed something. Any ideas?
Best regards and thanks in advance,
Sascha

Hi Shaik,
of course it is EHP4.
Any other hints?
Best regards,
Sascha

ERP Sales Order with Profit Center value mandatory in ECC side!

Hi Experts,
I'm working with a scenario using SAP CRM 7.0 and ECC 6.0 EHP4, using ERP Sales Order and ERP Quotation.
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Any ideas? Is it possible set profit center value in CRM?
Best Regards
Heber Olivar

Hi Heber!,
I hope you are doing well.
We have the same issue, please could you share us how did you resolve this issue?
We have SAP CRM 7.0 EHP2 and SAP ECC 6.0 and for the creation to ERP Orders correctly in SAP CRM is necessary the profit center value.
Thanks in advance.
Best Regards!

Show ERP Sales order adn ERP Quotes in Interaction History

Hi ,
I have a requirement to be able to search for the ERP sales orders and ERP quotes created via CRM 70 IC.
When I create ERP Sales order and ERP quote they do tie up to the Interaction record, but when I try search for the same using the Sales order and Quotes search category in the Interaction history, I donu2019t see any results.
Has anyone done this before in any assignments before? If yes can please throw some light on how you handled it.
Is development required compulsory for this requirement to be fulfilled?
Thanks,
Ravi

There are some limitations using ERP sales orders (there is a decent OSS note that i don't recall the number)
Do your ECC orders replicate back to CRM????
IN IMG t-code CRMC_IC_AUI_MAINCAT for the inbox search yuo can set the search to be ERPORDER (means inbox will search in ECC for the document type) where ONEORDER is searching CRM for the document.

Any pointers on how ERP Sales order are searched in Agent Inbox

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