Any recourse for a failed device?
Help. I upgraded to a Droid RazR in 2012 which never worked. Twice, it died and wiped out all data. I abandoned it to stop the "bleeding" & had my old Blackberry reactivated for phone service. Is there any recourse or credit for a failed device I'm still paying for that prevents an upgrade until 06/14? I have no faith in a Motorola device after this debacle, so I don't want another Motorola. I love my old Blackberry, but it is old, the battery is failing, and I don't want to pay to maintain an old device when I pay for -- but get no benefit from -- an "upgraded" device. I am willing to try most smartphones, but not Motorola at this point, and I want a keyboard. So far, I've been told by Verizon store reps that I have to wait for my next upgrade which I can't believe is really true. Very frustrating.
Spirit of the law is not enforceable , but the letter of the law is.
Verizon Wireless sells devices to their customers, they manufacturer nothing. They provide a warranty replacement service for the makers of the devices. Act as agent so you the customer do not have to deal with all the different device makers.
Verizon wireless sells you a wireless connection to their talk and data network. That is all.
Samsung, Motorola, NEC, HTC, Pantech, and Apple make and warrant their products.
You as the consumer should research the devices prior to buying or replacing them. The net has tons of information out tgere for you. http://www.phonescoop.com is a nice place to look, and Cnet is another good site.
Good Luck
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If i buy an apple product from the actual customer who bought it, and i face some problem with it, but the device is still under warranty, so would there be any issue for getting the device checked?
If you make an appointment at the Genius Bar about a problem, they will check and evaluate the device, and if it warrants a replacement under warranty, they make the final determination. We are users here. This is a user to user support forum. We cannot determine what Apple will do. I can tell you what I already did, the warranty follows the device.
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Any recourse for defective music purchased on itunes?
I recently purchased an album on itunes and when I played it through my ipod, some tracks popped and skipped. Is there any way to replace defective merchandise?
Click here and fill out the form for assistance.
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I bought 3.5 about 6 weeks ago--do I have any recourse for upgrade/refund?
What's the official policy on this?
Am I entitled to 4.0 and/or a rebate?
Thanks!Entitled? No. But of course you can appeal to the Apple folks, and they may give you a break. Always worth a try.
Will you get something? Hard to tell. 6 weeks ago is a long time for a retail return. Presumably you opened the package by now, so just returning it for credit isn't an option. Talk to them. Make your case. They may respond in your favor. -
Any recourse for poor "genius bar" service?
We recently took my MacBook Air to a Genius Bar in NYC after the keyboard inexplicably stopped working. Were given a work order repair estimate of $280.
We were then told that they found liquid damage that would cost in the vicinity of $400 to fix. This was a suspicious conclusion as I've been fanatical about keeping it safe, but I figured it must've been my mistake.
We could ill-afford the $400 at the time, so decided to use it with an auxilliary keyboard instead. Then we discovered that we couldn't even turn it on as they had apparently switched it off at the shop; previously we'd been keeping it charged and using the sleep function, so that it would come back to life just by opening it or using the touchpad.
So we hauled it back, expecting that we would have to swallow the fee and get it repaired to even turn the thing back on again. Only this time we were told that the repair would cost $700+, and what's more that this was the original price quoted. It most certainly was not, and now I'm wondering what else they lied about.
Between this, the waste of money and effort that was MobileMe, and other growing problems with both iPhone and our laptops, I'm about to call time on my long relationship with Apple. But I'm not well pleased at being bamboozled by a spotty midtown jobsworth, to say nothing of the total loss of my expensive machine. But what to do when Apple turn a notoriously deaf ear to complaints?Did you ask to speak to a manager at the store? Try another store (just asking)? You can also call Apple Customer Support and discuss the issue with them. Their phone is 800-676-2775.
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I've been trying to upgrade to/install Itunes 10. When trying to do so, I get the error message: Install failed run preupgrade for Apple Mobile Device Support.
Per what I saw as a response to someone else who had a similar issue, I thought a fix might be to uninstall my existing Itunes, then try to re-install the Itunes 10. I tried that. However, I still get the same error message. Now, I have no Itunes.
I tried to email Apple, and they have not replied.
Anyone offer any solutions?me too did you get any help?
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HP Pavilion g6-2330dx. "No Boot Device. Insert boot disk and press any key" Memory test failed
Hi. So I am trying to help a friend with her laptop. It's a HP Pavilion g6-2330dx.
Product #: D1C01UA#ABA
Serial #: [Personal Information Removed]
Windows 8
ADATA 4GB RAM
Toshiba 640GB HDD from the looks of it.
The laptop is unable to boot into Windows, so I suspect the hard drive. But I ran the hard drive test and it passed all the tests. The SMART test and both the short and long test. I ran the tests multiple times and it passed each time. I tried reseating the hard drive and still no go. I also removed the HDD and connected it to my desktop PC to see if it detects and it did. Ran the Windows 7 own HDD test and it passed.
Currently, there doesnt seem to be any operating system at all on the HDD. When I check, there is a C: drive of ~90GB partition that is ~90GB free, but inside there are Windows files/folders. There is also a D: drive Recovery partition that says ~26GB with only ~2GB free, but when I go inside there's only ~350MB worth of data.
So then I ran the memory test (in BIOS) and it failed immediately. I reseated the RAM module. I tried the other slot. It still failed. So is it safe to say the memory is the cause of this problem?
Pressing the F11 key that is supposed to take me to the System Recovery only leads me back to the black screen with "No Boot Device. Insert boot disk and press any key"
I even tried to install Windows 7 to see if it'll work. I was able to get the laptop to boot/read off the Windows 7. But when I click to install, it asks for a boot device driver or something like that.
My friend doesn't have the recovery disk either. I guess she lost it.
Anyway, is it as simple as replacing the memory or could it actually be the HDD (even though it passes)?
EDIT: This is what the System Log in BIOS says
0021 Time: 10/13/2014
03F0 Time: 10/13/2014
03F0 Time: 10/13/2014
The date was the first time I ran the tests. I havent received those numbers (error codes?) since.
EDIT: Just for kicks, I ran Memtest 2.11 just now (forgot I had the disc) and it immediately went red with thousands of errors, hah.Hi bghs,
Welcome to the HP Forums!
It is a fantastic place to find answers and information.
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I understand that you were unable to boot into Windows, and you suspected the hard drive and tested it, but it passed both short and long test. With that being said and the fact that it also passed leads me to believe the hard drive is fine.
You tested the memory and it failed. You tried reseating and swapping slots but they still failed the test.
I would test each card individual with the memtest to determine if it is just one or both cards that have an issue.
When you installed it in another computer, you did see the recovery partition. Once the memory issue is resolved, if you are still unable to boot into Windows, I suggest you do a recovery with the minimized image. Here is a link to Performing an HP System Recovery (Windows 8) to assist you with that process.
I hope this helps.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Hi I'm not able to upgrade my Mac OS X 10.5.8 to itunes 10.5 Keep getting message "the following install failed. run pre upgrade script for apple mobile device support" contact software manufacture for assistance. any help please?
Did you ever figure out the problem? "Contact Software Manufacturer"?? That sounds ominous... I've got the same issue and I'm pretty durn aggravated right about now....
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Cannot upgrade my iTunes to version 10.4.1---get message---The following install step failed: runupgrade script for Apple mobile device support.--Contact softwae=re manufacturer for assistance.
Can someone help me?
Thank you.
Geraldme too did you get any help?
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Cannot upgrade my iTunes to version 10.4.1---get message---The following install step failed: runupgrade script for Apple mobile device support.--Contact softwae=re manufacturer for assistance.
Can someone help me?
Thank you.
Geraldme too did you get any help?
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I am trying to update my iTunes to 10.5.1 so that I can upgrade my 3GS phone but am getting the following error message when trying to install the itunes: Install step failed: Run pre upgrade script for apple mobile device support. Contact software manufacturer for assistance. I am on a MacBook pro running 10.5.8 OS. Has anyone seen this before and how can I get it resolved.
Thanks for your help in advance....Did you ever figure out the problem? "Contact Software Manufacturer"?? That sounds ominous... I've got the same issue and I'm pretty durn aggravated right about now....
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My Ipad 1, for no apparent reason, no longer connects to the Internet. Our home wireless connection is working for all other devices.Any clues?
You can also try to reset your network settings on the iPad. Go to Setings>General>Reset>Reset Network Settings.
Good Luck! -
I deleted my music through the "manage storage" section in the options to make room for the ios update awhile back. Now I can't get any music back onto my device through itunes. (I've tried restoring the device twice to no avail)
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
I am trying to find out if there is any way for me, apple or my carrier (verizon) to track the location of my new iPad 64 with wi fi +cellular if then"track my iPad" button was not on yes but the icloud is active in the device?
Apple couldn't. If you had an active cellar plan and your iPad was connected to wifi I think it's theoretically possible for Verizon to track it, but I don't think they will get involved without a court order.
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Is there any standard way or testing utility for EJB fail safe in cluster env
Hi
I got to test the beans for complete fail safe like home
fail overing and method calls (idempodentcy) fail over, is there
any testing utility or standard approach for this or I got to do
it manually??
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Thanks and regards
Aruna
Look for solutions here:
https://discussions.apple.com/docs/DOC-3521
https://discussions.apple.com/docs/DOC-3353
Ciao.
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