Any solution to DVD drive issue post Lion install yet?

Since installing Lion no DVDs are being read by the superdrive, this is a problem that has been highlighted by quite a lot of people.
CDs are being read fine.
After inserting the DVD there is some noise, sounds like it is trying to pickup the DVD then spits it back out.
Previous posts from other people:
http://www.mac-forums.com/forums/os-x-operating-system/245917-heads-up-lion-supe rdrive-fake-glitch-possibly.html
https://discussions.apple.com/thread/3199297?start=15&tstart=0

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I still have Cd/DVD drive issues

The CD is ejected after a short while and never mounted. I have cleaned the optics of the CD drive and reset my PRAM.
Has anybody discovered a complete solution for this problem.

That's good that it is in device manager, but what about in Computer with the rest of the drivers?
Also, are the drives listed in Computer and device manager or just device manager?
I want to verify if the symptoms are present for a particular software issue before looking at other issues. I really doubt it is a driver issue at this point. If it was, then I suspect the issue would be present from day one.
It could be that the lens has dust buildup preventing it from working properly. They do make CD cleaning kits that have a special CD designed to clean the laser as it passes over the lens. If you happen to have one of these, or access to one, I recommend trying this step to make sure it isn't as simple as dust buildup interfering with the laser.
It could also be hardware failure, but I would like to try a few other steps before coming to that conclusion.
It may be worth reviewing this document as it covers a lot of the most common issues behind DVD drive issues. Feel free to skip any steps you have already tried.
Let me know what happens.
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ITunes for 64bit Windows 7 Driver/CD/DVD/Drive Issues-

Hi There
I am sure that there are many many users out there suffering the same frustration as me in regard to ITunes just not working properly with Windoews 7 (64Bit).
I have been trying to solve the mystery of "ITunes for Windows Registry Settings Warning When Opening Itunes.
I have tried all the recommended actions to correct this problem without any success and I do mean ALL.
Below is a screen shot of my registry, can anyone see anything wrong with it?
In the meantime (Last four months) I have stopped using ITunes and instead have used Digital 7, this will be my very last attempt to get ITunes working properly, failure will mean consigning ITunes to the same place as any other Software that does not do wshat it says on the can.
I hope someone can help.

That's good that it is in device manager, but what about in Computer with the rest of the drivers?
Also, are the drives listed in Computer and device manager or just device manager?
I want to verify if the symptoms are present for a particular software issue before looking at other issues. I really doubt it is a driver issue at this point. If it was, then I suspect the issue would be present from day one.
It could be that the lens has dust buildup preventing it from working properly. They do make CD cleaning kits that have a special CD designed to clean the laser as it passes over the lens. If you happen to have one of these, or access to one, I recommend trying this step to make sure it isn't as simple as dust buildup interfering with the laser.
It could also be hardware failure, but I would like to try a few other steps before coming to that conclusion.
It may be worth reviewing this document as it covers a lot of the most common issues behind DVD drive issues. Feel free to skip any steps you have already tried.
Let me know what happens.
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

Can i use ANY external CD/DVD drive with the NEW mac mini?

We just got the newest Mac Mini and want to get an external drive for importing and burning CD's and DVD's.
Can we use ANY external CD/DVD drive or do we NEED to use the "Apple MacBook Air SuperDrive."
Thanks
Eliot

Maybe.
I've had some situations where a non-Apple DVD drive would not do a particular job. When I tried the same project with the Apple SuperDrive everything worked perfectly.
This is an area where I would not try to save money.
http://store.apple.com/us/product/MC684ZM/A

On a macbook I purchased secondhand hard drive got corrupted and I started to get the flashing folder with the question mark, I purchased a new hard drive and snow lion install DVD I installed the hard drive and tried disc but kept getting blinking folder

On a macbook I purchased secondhand hard drive got corrupted and I started to get the flashing folder with the question mark, I purchased a new hard drive and snow lion install DVD I installed the hard drive and tried disc but kept getting blinking folder

Welcome to Apple Support Communities. We're users here and do not speak for "Apple Inc."
Power on the computer and insert the DVD immediately.
Hold down the 'C' key to boot from the Snow Leopard DVD.
http://support.apple.com/kb/ht1533
After selecting the appropriate language, if necessary, select Utilities, and Disk Utility.
You'll likely need to partition and format the new drive before it's recognized.
http://manuals.info.apple.com/MANUALS/0/MA161/en_US/MacBook_13inch_HardDrive_DIY .pdf
(Yes, these instructions ARE 7 years old, but the procedure is the same for installing from DVD media.)

?I have Adobe Photoshop elements 12, my computer crashed and I purchased a notebook with no DVD drive, how do I install my product on my new computer?

?I have Adobe Photoshop elements 12, my computer crashed and I purchased a notebook with no DVD drive, how do I install my product on my new computer?

Download is for multiple languages, including English

DVD Drive issues with A700

Hi there!
              I am having problems with my DVD drive in my A700 machine. The drive is a Sony Optiarc DVD RW AD-7640S. When I put in in a disk I hear the drive spin but when I click to open the drive in My Computer it prompts to insert a disk and ejects the one in there, sometimes it will show two drives one as DVD and one as CD. I have tried many different types of disks as well as using the Lenovo Toolbox, which also asks me to insert a disk. I have removed the DVD drive in the device manager and reinstalled, the driver is listed as being Microsoft and up-to-date.
              I have not been able to locate a different driver for this device even off of Sony's website the product is not listed. I considered a possibilty of a bad lens and wanted to replace the drive but notice that there is a seperate eject button in the casing of my machine, powered from the board. This DVD drive has the eject button to the far right and most that I am finding are off-center. Has anyone experienced this issue and believe it to be a driver problem and know where to get a driver? Or if I need to replace the drive can I use any notebook SATA drive or does it have to be this model because of the button in the casing?
                        Any suggestions are appreciated!

hey kristin7522,
welcome to the forums.
i do find it weird that in My Computer it shows two optical drives when clearly you only have one and thus i would like you to get into device manager and uninstall the current driver for the DVD drive.
this should then prompt windows to install generic drivers, let it do so.
try again.
if this does not work, head over to http://consumersupport.lenovo.com/us/en/DriversDownloads/drivers_list.aspx?CategoryID=399423
check your system and if there is anything out of date; update it.
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HP Envy dvd drive issues after the Windows 8.1 update

I have a HP Envy and after the Windows 8.1 update the dvd drive is not working. I can see the drve but it is difficult to get the drive to open or recognise there is a disc in it. What can I do?

Hello @Jenino,
I understand that you are having issues with the Optical Drive on your HP ENVY 7 PC. I would be happy to assist you, but first I would encourage you to post your product number for your computer. I am linking an HP Support document below that will show you how to find your product number. As with this I can provide you with accurate information.
How Do I Find My Model Number or Product Number?
Please re-post with the requested information and I would be happy to provide you with assistance. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

2 probs,Neo2 no longer detects DVD drive in POST & Floppy slot missing pin? RMA?

Sorry for starting another thread but my first post wasnt very explanatory.
Here's my problems. My DVD/CD Drive is no longer being recognized by my motherboard in POST and it wont appear in Windows/My Computer. This started when I was troubleshooting what I thought was a faulty Floppy drive by reconnecting cables and reinstalling different chipset drivers. Somewhere during that stretch Windows froze during load for the first time in two weeks of ownership. Eventually I noticed not only is my floppy connection messed up (more on that in a bit) but my DVD drive was no longer showing up in My Computer. It powers on just fine, ejects properly. But the board isnt reading it for some reason.
I tried reconnecting the cable and rolling back to my original drivers. Checked if all the pins we're in the right place on the board and on the drive. I bought a new IDE round cable today to make sure the MSI round cable wasn't at fault. New cable didnt make a difference, still wont recognize the drive in POST or Windows. I cleared CMOS so the BIOS was reset, no difference. My HD is SATA so I cant test the IDE connection with a HD but its sounding more and more like the MoBo is the issue.
Is RMA my only recourse here? Would a IDE connection just go bad like that? Appreciate any suggestions on this, Id hate to RMA a board Ive barely used for 2 weeks.
As for the floppy I checked the slot on the board and sure enough I think Im missing a pin. The bottom row has the two empty pins, but the top row also has a pin missing which judging from the connection on the drive itself doesnt match up. There isnt supposed to be a pin missing on the top (right hand side) row correct?

I guess I jumped on the gun on the floppy missing a pin, thats indeed what it looks like. Thanks for that Supershanks. Perhaps my floppy problem is related to my IDE issue.
Thats correct, CMOS doesnt show it either. Ive tried both IDE slots, no dice. The new IDE cable I got has clear markers for System Board and Primary so Im pretty sure its configured correctly. I've had the BIOS at default since my drive was being detected just fine on the same settings before this went haywire. It just baffles me the connection would go on the fritz like this out of the blue.
Jon, it'll be my own by a Mr. Jack Daniels if I dont get this figured out soon.

Can't install CS3 Upgrade on NEW iMac 24". An Imac DVD drive issue?

My CS3 Design Premium Upgrade CD fails to install Photoshop on my BRAND NEW iMac yet it is able to install everything else on the CS3 disc. I just bought this iMac yesterday and CS2/CS3 Upgrade are the FIRST things I installed (besides updates) when I turned it on. I'm still using 10.4.10.
I searched through the Adobe forums and the internet as to how others with the same issue have dealt with the problem, but it seems the most common reason is that people had installed Photoshop CS3 beta previously as well as older Flash/Acrobat plug-ins conflicting with the installation process. Further, these causes seem to be effecting Windows users.
So a few hours ago I tried to COPY the upgrade CD contents to my hard disk, I get the message:
"The Finder cannot complete the operation because some data in 'AdobePhotoshop 10en_US.dmg' could not be read or written. (Error code -36)."
This procedure of copying to the disk (and the resulting error message) is SPECIFICALLY addressed in the Adobe support pages TechNotes:
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb401429&sliceId=2
The page says that it may be a drive issue that is causing the problem. Of the 7 possible solutions given on the page, I've narrowed it down to only 1 option left (but I can't try it since I don't have another Mac!):
"*Solution 4*: Copy the software to the hard drive of a different computer.
*If the software copies successfully, the model of DVD drive on your original computer might not be able to read the DVD. Contact the DVD drive or computer manufacturer for any updates that might be available.*"
But what's funny (or annoying rather) is, I had a 20" Alum 2.4 iMac earlier this year (returned because of screen problem), and the CS3 upgrade installed without any problems on it!..??? And according to the iMac specs, the 20" and 24" models both have the same DVD drive make right?
Any ideas??? Are there other 24" iMac users who are experiencing similar problems? If not, then I guess I may have to return yet another iMac...which I'm reluctant to do since this screen is PERFECT! I'm scared to get another iMac with the dreaded screen gradient issue.

I just solved the problem.
I tried copying the DVD files to the hard disk about 7-8 more times. The last try SUCCESSFULLY copied to the disk and I was able to install Photoshop CS3.
Yay.

CD/DVD drive issue on Satellite L notebook - error code Code 39

Hi,
Could anyone tell me if there is an updated driver for the TSSTcorp CDDVDW TS-L632H ATA Device? The device is not available as a selectable drive and in device manager it reports the following error:
Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
I have removed the device and the driver, however on scanning for hardware; vista re-installs the default driver and the same error returns.
Because of this error, I am unable to update the firmware for the drive and the firmware update is unable to see the drive.
Any ideas??
Thanks in advance.

Hi buddy
What to saythis issue is known and caused by wrong Windows registry entries.
Microsoft has released and published some knowledge articles.
Check this:
http://support.microsoft.com/kb/270008/en-us
First of all I recommend removing the CD/DVD drive from the device list in device manager. Then remove the Upperfilters and Lowerfilters values completely from the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Finally reboot the notebook.
Thats all.
PS: you would find this solution also without my help. You should use the forum search function! Its helpful!

Satellite L300D-11A - DVD-drive issue and Blue Screen

Hi
I'm going out of my mind :o//
My Satellite L300D-11A was delivered with a Windows Vista Home Premium, but I recently made a clean installation of the Windows 7 Home Premium 64 bits.
Since then I have had problems with "Blue screen error's" comming randomly. Have purchased and installed a Registry clean up program, but that did not fix the problem. Any one else with that problem - and a possible solution.
And now for my big problem. My CD and DVD drive is driving me crazy ;o) It's a Mat****a DVD-RAM UJ-850S ATA and from my search on the internet I have found that a lot of other Mat****a owners have had the same or similar problem(s). My drive will not regonize or play/read from CD's. DVD with movies or programs I can play. Burning CD's is not possible and burning DVD's is sometimes working, and other times not.
I have read about the different fixes that is posted - also here on the Toshiba forum - Non of the suggested solutions is working for me - any new solutions that I could try.
Seriously thinking about buying a external USB DVD drive/burner - but can someone please tell me why Toshiba does not get the fingers out off their B** and find a solution like it seams Sony has done.
Look forward to any reply ;o))
Someone once told me about this quote - "Don't wish it was easier - work on getting clever !" I need your help to get clever ;o))

> But I do not now how/where to get the registration keys! I have tried looking for them.
Are you talking about *Upper/Lower Filters* ?
Follow these instructions for clearing the Upper/Lower Filters:
Click on Start --> Run --> and type in 'regedit' followed by the enter key
Expand the "HKEY_LOCAL_MACHINE" key (looks like a folder) by double clicking it (or clicking the "+" next to it.)
Expand the "SYSTEM" Key
Expand the "CurrentControlSet" Key
Expand the "Control" Key
Expand the "Class" Key
Please look for a key containing the following string of letter and numbers:{4D36E965-E325-11CE-BFC1-08002BE10318}
High light this key by left clicking once on it
On the right hand side you are looking for "UpperFilters" and "LowerFilters" under the "Name" column, once you find these please delete them by right clicking on them and choosing "delete"
Please exit the registry by clicking on the "X" in the top right hand corner of the screen
Reboot your computer

Satellite A100-785 PSAANE - CD/DVD drive issue

Hello Friends,
I own a Toshiba Satellite A100-785 PSAANE and its configurations are as follows:
1.87 Ghz C2D, 1 Gb Ram (512 + 512), Windows Vista Basic, CD/DVD read/write...
Issue: Its been quite long, i m facing a certain problem with my Optical Drive. When ever I insert an CD which is originally produced by any company it works fine. The moment I insert any CD which is personally burned with some data from any normal CD/ DVD writer or the CDs which were previously created by the same laptop mentioned above, its been read as a blank disc. The data of the disk is not shown.
For eg: Lets say if I insert any software cd like my webcam's cd or my printer's cd they can be read normally and work fine. But the moment I enter any cd which is been burned by me which contains my personal files, that is been read as a blank disc.
This issue does not exists with any of the DVDs. Doesn't matter which every dvd I insert either being a normal software dvd or being the one which is burned as a personal data dvd, everything works fine and all the data in dvd can be read.
I have tried reinstalling the driver, I have tried reformatting my laptop using the Toshiba Recovery CD provided with the laptop, but the issue still exists.
In between few months ago, I tried doing some tweak, like first i insert the cd in the drive and then disable the cd drive and then enabling it again would actually read the cd. But after few tries, this also stopped working.
Now I really have no idea what should I do to make my CDs work normally.
I hope this post can help me out.
Your help will be appreciated
Thanks for your precious time
Regards
Jeetendra

>Issue: Its been quite long, i m facing a certain problem with my Optical Drive. When ever I insert an CD which is originally produced by any company it works fine. The moment I insert any CD which is personally burned with some data from any normal CD/ DVD writer or the CDs which were previously created by the same laptop mentioned above, its been read as a blank disc. The data of the disk is not shown
For me it sounds like a DVD, where the data has been burned, were not fully compatible.
I meet such issue on different computers. A friend of mine has had the similar problem with an non Toshiba notebook. Its matter of the disks which are used for burning.
I tested several brands and now Im using TDK and Verbatim because my CD/DVD drive supports these kind of disk properly.
Of course it could be an hardware issue too but in such case you will need to replace the CD/DVD drive

Pavilion g6 DVD drive issues

Repeated problem happening now,
DVD drive won't play DVDs. It plays CDs, but doesn't recognise DVDs until I double click on the DVD drive (previously recognised as empty), it then recognises the disk but won't play it in any programme (PowerDVD, VLC, GOM, etc).

Might be a dirty DVD laser. You can try something like this:
https://www.youtube.com/watch?v=tl1v3NEGiTk
It is not a software issue or CDs would not work either. It might be a bad drive, however. The CD and DVD systems use a different laser and one can go bad and not the other.
Post back if you need any more help.

DVD drive issue and permissions repair

Forgive me if I'm combining two issues in this posting. If they are not related I can separate them out.
I don't know if my drive is going, but I have a DVD for a tv show that I wanted to watch on my Macbook Pro running Snow Leopard (latest patches). For a while now I've had to keep reinserting the disc because it's not registering. I put it in, and can hear mechanisms, then it spits it back out.
I watched one disc, ejected it then tried to play another and it just would not load.
I thought of checking disk permissions, thinking maybe the OS had some permissions problems that may be preventing it from reliably reading the disc. The disk utility reported a number of permissions errors and owner errors, so I repaired the permissions and it reported that it was completed successfully. I thought I'd run the verify permissions again, just to make sure the errors had really been repaired, and they're still there - some of them were gone, but there were others reported. I ran the repair and verify a number of times now and nothing's changed.
My questions:
1. Could the problem I'm seeing with my DVD drive be related to permissions of some of the system files?
2. Do I have anything to worry about with the disk permissions not appearing to be repaired?
3. Would I gain anything by booting to install media and running the verify and repair from there?
Thanks much in advance!

Could the problem I'm seeing with my DVD drive be related to permissions of some of the system files?
If you've repaired permissions, and you still have the problem, then the answer is no.
Do I have anything to worry about with the disk permissions not appearing to be repaired?
Mac OS X: Disk Utility's Repair Disk Permissions messages that you can safely ignore
Would I gain anything by booting to install media and running the verify and repair from there?
No.

Any solution to DVD drive issue post Lion install yet?

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