Any solutions to stop picture and sound breaking u...

After five trouble-free years and one slightly problematic week with a silver box, I have been forced to upgrade to a black box.
Altogether an inferior product with which I am VERY disappointed. I have been sent a new remote (better not great) and have followed instructions given over the phone to get rid of problems with live and recorded TV breaking up (little squares, like when before the days of broadband when media buffered, and loss of sound).
BUT the picture still breaks up with loss of sound. The so-called ‘home for Sports’ ruing the Tour de France for me.
Any solutions on getting a clean programme? It happens on live and recorded TV, not i-player and I never watch demand so can’t answer for that.
(My broadband is working fine and like I say it’s a problem unique to the new device).
Thanks,

You are a software build behind I suspect as the signal strength meter is only in the latest build.
Can I suggest a factory reset?
Factory Reset
Switch off the Vision+ box at the mains socket
Hold down the front panel OK and down arrow buttons
Switch on the power to the Vision+ box
Allow the box to start up (about 15 seconds)
Release the OK and down arrow buttons
The Vision+ box will then contact the servers to get a new copy of its firmware
If this doesn't work and a rescan with the aerial out and then a reboot an a rescan with the aerial in then can you tell us if the aerial being taken out of the box and plugged into the TV does it work ok?
If you've done all that
Then it is either an aerial fault or a faulty box.
So having done all that come back and let us know.
I would add that the black box requires a stronger signal than the silver box. You may need a booster, my mother did,
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