Any way to change aspect ratio via youview box?

Question

I have a Sharp LC-13SH1E 20" tv. Since replacing the Vision box with the new Youview box 3 days ago, the picture is all stretched and elongated up/down. BT advised changing the aspect ratio on my tv but there is no way of doing so on this tv. 
This is the advice i received from a pc forum:
"It sounds like the YouView box is outputting a widescreen image, and because your TV's has an aspect ratio of 4:3, everything looks stretched vertically.
I've had a look at the manual for TV too but there don't appear to be any options for selecting the aspect ratio. I've also looked at the YouView box manual expecting to see the same sort of options I get on my Sky Box such as 16:9, 4:3, 4:3 letterbox, etc. The last two are the ones relevant to your setup. I can't unfortunately find the same settings for your YouView box. Have a good look yourself and hopefully you'll find there is indeed a way to change the box's aspect ratio to 4:3.
Good luck."
Can anyone help please? Been round and round in circles with the **bleep** thing.....
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Answer 1

MartinSW wrote:
cath60 wrote:
Actually, i have another question... since i was not made aware of this design fault when i took out the contract, can i cancel it? Really cross.
The picture should be displayed on your TV in a letterbox - a wide thin image in the horizontal middle with black bars top and bottom. If you're seeing it any other way the chances are your TV IS doing something to the picture.
I think the problem is actually that the TV isn't doing anything to the picture. It's just treating all signals as though they are 4:3 regardless of what the WSS indicator is telling it (SCART Pin 8 ?). Hence 7ft-person-o-vision. This seems a bit daft considering widescreen transmissions have been around for donkeys years long before digital TV or Freeview and Youview. The TV does seem to have a fundamental design fault. I have a 14 year old portable 4:3 CRT TV and even that allows me to display widescreen transmissions correctly in letterboxed format.
cath60,
I can appreciate that you might have assumed a new box would do the appropriate 4:3 reformatting like the BT Vision box does, but I guess they have to phase out support for certain things at some point in time. All the BT boxes after the silver ones also had the picture output over RF cable facility removed as well which annoyed a lot of customers. Sky have now removed that from their latest boxes as well. Things move on. It's just unfortunate that you happen to also have a TV that seems to have been designed with no thought for widescreen transmissions.