Any way to present standard text in response to a Lync message sent to a distribution group?

Our company uses MOC/Lync as a way for employees to engage the Tier 1 Help Desk with questions.  The Tier 1 Help Desk is setup as a distribution list and employees send a MOC message to that distribution list.  When there is a broad system issue,
the Tier 1 Help Desk typically gets inundated with messages from everyone reporting the same issue.  It would be great during this type of event if any message sent to the Tier 1 distribution list could be intercepted and replied to with an
automatic "We are aware of a system issue with xyz and are working to resolve it."  This would hopefully let the employee know that IT is aware of the issue and working on it and IT can therefore ignore their message if it is in fact about this
issue.  Is anyone aware of a way to implement this type of feature?

Hi,
I don't think you'll be able to achieve this natively in Lync. The only thing that comes to mind is to define a custom presence state that you could have Tier 1 Help Desk change to in the event of this happening. This would only be a proactive measure though,
and not reactive in providing an auto response.
Looks like you'd either need to jump in and create something leveraging the Lync API's yourself, or see if there's an auto-responder / bot plugin out there already that can do this for you.
I'm not familiar with any myself, but top of a quick google-fu moment pulled up
http://lyncauto.blogspot.co.uk/
I must stress I've never used this, but its this type of app that might offer you the functionality you're after. I'm sure others here might be able to recommend something that's proven.
Kind regards
Ben
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