Any way to reformat an 8320 from the Desktop?

I have an issue where I think something accidentially got deleted (I think the folder for BBM but not the BBM app) and now all I am seeing on my screen is a blank yellow circle at the bottom of my screen that I can move back and forth on the bottom of my screen (where 5 app/menue options noromally would be) with the track ball.  I can't access the camera function with the camera button on the side of the phone & only menue option I can access is the phone menue for making a call.  The row of app/menue options at the bottom of the screen are gone & when I click on the BB button, it takes away the yellow circle and just leaves the screen completely blank (incl the opaque strip at the bottom of the screen).  When I click the arrow beside the track ball, it puts that blank yellow circle back up at the bottom of the screen with the opaque strip at the bottom.
Wondering if there is anyway to reformat the BB from the desktop or some way from the phone with out any phone icons showing up.  I tried powercycling (removing the battery for several minutes and then rebooting it) & that didn't help.  Just wondering what I can do to try to fix it.  Even called my cell provider and they tried resetting it from their end as I have the BB social network plan through FIDO.  Any help would be appreciated!

I have found a partial solution to the issue.
What I did was through desktop manager, checked for firmware update. It said there wasn't one, so I selected the option to see available firmware. I reinstalled the firmware that was already on it.  (The most recent & only FW that was listed)
I still can't get any icons showing up on the main screen of my BB (the screen where it usually shows 5 icons) and on that screen it still just has the blank yellow circle that I can move back and forth across the bottom of that screen. 
However if I now click on the BB button, it does take me to the second screen where all of my icons are now showing where they weren't before.  I just can't figure out how to get any of the icons to the main screen as it seems as though the "move" option isn't working on my phone anymore.  Can anyone help me with that?

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