Anybody had contact with Cisco?

Have seen several postings advising and/or questioning whether support for Network magic has been withdrawn (even dead) . . . certainly seems so.
Have been e-mailing Cisco Consumer Support re problems with Network Magic for well over a month at [email protected]  
I always receive the same reply (below) then nothing.
Anyone know how to actually get a real response?
Response
Thank you for contacting Cisco Consumer Support.
Your question has been received. A member of our Technical Support Team will respond within 72 hours.
We appreciate your patience.
Thank you for choosing Cisco Consumer Product!

[email protected] wrote:
I rang them today trying to resolve an issue with the Network Magic software.  After 45 minutes of a patronising agent, who never answered my simple question, I hung up in disgust. 
I attempted then to use the online form to log a fault, and got the following...what a waste of time and effort.
Fatal Error
Access Denied
Reason: Client address is not authorized.
(Mod Note: Edited for guideline compliance.)
Did you dial 888.812.9402? They are the expert for Cisco Network Magic.

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