Anybody having trouble with customer support?

I bought LIGHTROOM 4 from amazon.com, and did not get a readable serial number.  So far, I have been on the chat with the support people 5 times, have provided proof of purchase, and have been told that I would receive the re-issued serial number in 24 - 48 hrs.  Each time, they fail to contact me as promised. Is customer service and support with ADOBE a joke?  I can understand the need to protect the software and follow safeguards, but if they tell you that they will contact you in 24 hrs, then that's what they should

Thanks for the quick response. The ticket is # 0209510410.  I thought it might be the case that someone would not see it until Monday, but the last agent told me that the person re-issuing the serial number was at his location, so it apparently does not have to go to another office somewhere else. I was ok waiting the first time I was told it would be 24-48 hrs, and then the next guy says 24 hrs, and then after still no email from them the next guy says just wait another 24-48 hrs. Something is broken here.
Have a good day!
--Matt

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