Anybody tried RoboSource Control 3 yet?

I just read the description of the new RoboSource Control 3
and am encouraged by what I read. Moving to SQL sounds great.
If anyone has any comments or - especially - experience with
RSC 3, I'd sure like to hear about it!
Thx,
G

Gravenstein didn't specifically mention it, so just in case
either of you have not seen this, there is an article in the Adobe
Developer Center by Matthew Ellison that gives a very in depth
"getting started" approach to RoboSource 3.
Getting
started with RoboSource Control 3 in RoboHelp 6
SQL Server (or the free SQL Express) addresses the previous
problems with the old RSC's default Access database and performance
is greatly improved.
Also from Matthew's article: "RoboHelp 6 also integrates with
Microsoft Visual SourceSafe or any other third-party version
control package that supports the Microsoft Common Source Code
Control API (sometimes called the SCC API). Thus, you may be able
to use your existing version control package with RoboHelp 6 as an
alternative to installing RoboSource Control 3 Server."
john

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Anybody Tried 10.4.3 Yet?

It's available, but wanted to check if anybody has had issues.

Check out the posts on the 10.4.3 update:
Home > Mac OS X > Mac OS X v10.4 Tiger > Installation & Setup
Looks like there are quite a few people that are having fan issues after the upgrade.

RoboHelp hangs at startup and using robosource control

Hi everybody,
I am relatively new to this forum. I have been using RH X5.02
now for a few months.
|'m quite pleased with it until now and find all postings
here very useful.
So I was content until last monday when I returned from a
holiday of 10 days.
Normally I start RH by clicking a link to RoboHTML.exe from
my desktop.
Instead of asking me which of my projects to open I got
ZILCH.
RH just hangs, the only way to stop is to use task manager to
end the process.
The same happens when I want to add a project to version
control.
the icons of my 'Most recently used file list' (Tools -
Options - General) contain a big red question mark.
I can't remember seeing that before.
Based on previous postings I unchecked 'Save without prompt'.
This didn't change anything.
I did experiment installing PushOK CVS SCC NT interface (v
2.1.1.2) to be able to use the Turtoise CVS version control system
which seemed to work OK.
I didn't decide to use the PushOK and Turtoise system yet,
but kept on using RoboSource control. I didn't uninstall the PushOK
interface as I wanted to do an extra test on our central Turtoise
CVS system later.
I had to renew the trial license for PushOK's software when I
came back. This came up when I started RoboHTML the first time
after my holiday.
As I suspected that this extra interface could have something
to do with my problems I uninstalled and reinstalled all software,
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out of version control before I uninstalled everything.
I expected to have no problems after all this, but to my
surprise it didn't change anything.
I suspect it has to be something in the registry and/or the
project files themselves.
I am working on several RH HTML-projects at the 'same time',
switching from one into another. All projects are (or were) in
RoboSource control.
I'm working on a Dell laptop using Windows XP Professional
which is automatically updated to latest versions. Yes, all files
are installed locally on the laptop, including the files in
RoboSource Control.
We use NOD 32 virus scanning software.
Can anybody shine some light on this
situation?
tks, Paul

Hi Peter,
I'm sorry, I left out an important piece of info: when I
start RH from the file manager by clicking a RH project it will
start.
I also made a shortcut in whit a project-file to open: no
problem starting.
So I can work and I can open a new project with no problems.
Problem starts as soon as I try to add the project to Version
Control.
I checked all processes and services on my computer. Made
sure all PushOK and CVS software was not installed.
RoboSourceControl was not able to see alternative SCC drivers
to use anymore.
The problems stay.
I can work, if I avoid version control. So I uninstalled
RoboSourceControl too.
Menu's in RH are adjusted and of course I don't have the
hangup problem either
I still can't just start the RH exec without specifying a
starting project. It will just freeze.
If you or anybody else have other suggestions I would be
really gratefull, because I want to use the version control.
tks

Unable to add a Project File in RoboSource Control

Hi this is Savana Chandra Shekhar,
I am working on RoboHelp 9 with RoboSource Control 3.
Scanario 1: There are two users who want to work on the same project file from different location using RoboHelp and using version control 3. we have a server located in US and i myself located in India. Now, when i am trying to add or load the Project file in Robosource, i am unable to load or add the project file as the file size is around 160 MB.
Scanario 2: When i am using "add to version control" option after setting up the connection (By Proving : Connection Name, Server, Port No., Port Type), i am getting the as displayed below. Please refer the Image attached.
I will be greatful to you if you can please provide some firm solution regarding this issue.
Thanks
Savana Chandra Shekhar
Database: MARSHelpSource
to database,

I can. This is a bug you are seeing we will have fixed in a future release. You are working in a "Local" form (not an online form) and that "Add submit button" should not be shown at all, that is only for an online form. If you move your form online when signed in, then it would have a Submit button automatically in Web View and in Page View would be able to be turned on and off.
Thanks,
Josh

RoboSource Control Server 3.1 on Windows Server 2008 64-bit?

I was wondering if anyone has had any success running the RoboSource Control (Server) on Windows Server 2008 R2 64-bit. I experienced two dialog boxes near the end of the install.
Item has already been added. Key in dictionary: '_reserved_lastInstallerAttempted'
Key being added: '_reserved_lastInstallerAttempted'
and
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2869.
Then, it backs out all the changes it has made, and exits the installer. At least it fails gracefully ...
The reason why I ask this is mostly due to the fact that Windows Server 2008 R2 is ONLY issued in 64-bit editions. There will be no more 32-bit editions.

Although this post is three years old, I am getting the same problem now (June 2012) trying to install either the Client or Server components on a Windows 7 64-bit system. If anyone out there knows of a solution to this, I'd appreciate a reply.

Unable to manually add topics to TOC in RoboHelp 11 when working with RoboSource Control 3.1

Hello,
I am working on RoboHelp11 and using RoboSource Control 3.1. I am facing an issue while making an attempt to manually add new topics to the TOC (drag and drop), the error alert ' 'xxxxxx.hhc cannot be multiply Checked out' and further the alert 'The files in the list below could not be checked out from Version Control. Exclusive access to these files is required to execute the selected action.' appears. Note that the said project file is checked out only by me and no else in the team has checked it out from source control..
Can someone provide guidance on how to resolve this issue.

I am having this same problem.
Updated itunes to 7.0 on my pC
Updated 30GB Video ipod's firmware...
Cound no longer manually sync files to ipod...
Files start uploading..
Then 1/2 way through the procedure, itunes says something Like "Updating ipod please wait"
and a few seconds later just stops with the upload.
I cant find the uploaded files on the ipod.
I tried updating itunes to 7.01 - no luck
I tried restoring my ipod - no luck
I tried resetting my ipod - no luck
I tried manually syncing my ipod on a computer with an older version of itunes and everything
works okay!!!
So the problem is with itunes 7.0 on the PC
Please fix this ASAP !!!
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Upgrading robosource control from 3.0 to 3.1

Hi,
Our doc. group will be upgrading robosource control from 3.0
to 3.1. I can't find much documentation on this. I know that there
are both clent and server upgrades for 3.1. Other than running both
the client and server upgrades, is there anything else that we
should be aware of or may need to do to complete the upgrade (and
successfully connnect to our exisitng database)??
We've already sucessfully upgraded from RH 6 to RH 7.
Any info. you can provide is appreciated.
thanks,
Brad

There must be loads of people who still use Precision 670s and I fail to understand why Microsoft would block using 8.1 for this model (or its processor).
Perhaps not. I had my last Precision 470 (same Dell design era) die late last year (it was running Vista x64 nicely at the time). I tried to resurrect it but when I opened it up I found the plastic parts just were falling apart. I finally
determined the problem to be on the motherboard somewhere and, given the power of modern systems, I just kicked it to the curb and integrated all the duties it was performing into the other systems we have. The processors in the Precision 470/670
line are getting near 10 years old. That's an eternity in modern computing terms.
As far as failing to understand... At some point every software author must make a decision whether to continue to build their systems to run on old hardware, or use instructions that only newer hardware supports in order to take advantage of
the additional power and capability it provides.
-Noel
Detailed how-to in my eBooks:
Configure The Windows 7 "To Work" Options
Configure The Windows 8 "To Work" Options

RoboHelp / RoboSource Control issue

We are authoring a large manual using Adobe RoboHelp 7 HTML
and RoboSource Control.
Occasionally, we are confronted with a situation that project
files are NOT checked in properly.
Example:
Day 1: Updating the manual. All files are checked in. No
error or other messages.
Day 2: When opening the project, some files are flagged as
being checked out.
When trying to check in these files in RoboHelp 7 HTML,
RoboHelp responds that those files are NOT checked out, so
apparently something is corrupt.
When we turn to RoboSource Control, we can undo the checkout,
but this is a very tedious job, since it can only be done on
individual files. The only other alternative is to start out with a
new database, but this also means that we're removing all our
version info.
We are unable to recreate this situation, but we have this
feeling that it occurs when files have been checked out for a
longer period of time.
Is there a known issue concerning the above?

Hi hermie1, and welcome to the board! Sometimes when you do a
checkin all, RoboSource Control will stumble over one of the files
and silently terminate the checkin process. For this reason, it's a
good idea to do a Checkin All prior to closing the project. Then
take a look to make sure that nothing remains checked out. Also, be
sure to click the Refresh Status icon in the toolbar. I have found
myself trying to check in files that were already checked in, just
because my list wasn't up to date!
That is the simple situation, easily remedied. Your situation
may be more complex. If something is corrupt, the usual culprit is
the cpd file. You might try rebuilding it. (Back up your project
first.)
For future reference, this topic would be better placed in
the RoboSource Control forum, so as to assist anyone searching for
related information.
G

Reporting in RoboSource Control

I am working with RH7. My company currently does not use
RoboSource control. I would like to have it as there are three
writers in our department working on the same materials. While we
are able to communicate to each other about when we are working on
a project, I think having RSC would eliminate the risk of us
writing over each others' work.
But to the meat of my question: Does RSC have the ability to
run reports on the creation and last edit dates of topics within
different projects?
As we create more and more materials for different
departments at our company, we are looking for an easy way to
report on topics that haven't been worked on in a while to schedule
a review.
Having this reporting capability may be additional ammunition
in our quest for RSC. Thanks all. Hope my question is in the right
place.
Trustwriter

Hi Trustwriter -
I hadn't tried to use the RSC reporting function in a long
time, so I took a quick look. It appears that you can specify a
date range and find files that changed during that time. That's not
the same thing, though. I didn't see much in the way of bells and
whistles. You might want to set up a test database and take a look
at it yourself.
G

Anybody tried install oracle 10g into Microsoft Windows Server 2003

Dear sir/madam
I would like to know is anybody tried install oracle 10g 10.2.0.1.0 into Microsoft Windows Small Business Server 2003?
Will it works smoothly? any problems about it? any networks problems?
I am prepare to buy Genuine Microsoft Windows Small Business Server 2003, so I would like to know about this matter.
many thanks
Francis

While I have not installed Oracle on Windows 2003 Small Business Server, I would suggest that you not install on that particular version of Windows. While I have not worked with SBS, I believe that this is an all-in-one solution that handles Exchange email services, file services, print services, domain control (all roles), DNS, WINS, HTTP, and probably a couple other things also.
While it sounds like a great idea to add Oracle to this server, I suspect that you will encounter some of the same issues that cause problems when Oracle is installed on a Windows domain controller. On such a server, there is no concept of a local group (the ORA_DBA group that the installer tries to create). Available memory, availalble free CPU, and disk contention may also be a problem due to contention with other services running on the server.
You might take a look at the following Metalink articles:
Note:46001.1
Note:77665.1
Note:160538.1
I would suggest that you take a look at the 64 bit Standard Edition of Windows 2003 if it is compatible with your hardware, or if you are familiar with Linux, do as Aman suggested. If possible, run only Oracle on the server.
Incidentally, Windows 2003 SBS is not listed on Oracle's certify web page, even though Windows 2008 is listed.
Charles Hooper
IT Manager/Oracle DBA
K&M Machine-Fabricating, Inc.

RoboSource Control Admin Permissions

From within RoboSource control, the Admin checkbox in the Admin user account was deselected. RoboSource threw an error when I tried to re-select it, saying I (as admin) didn't have permission. It closed, and now I cannot log into the dbs as Admin (or any other account). How can I reset the Admin account for our database? Is there a file on the server that I can edit to do this outside of the GUI?

Hi, Efilip, and welcome to the board. Do you recall having made that change to the settings? If not, it's possible that rebooting your server will restore it to sanity. When our server hasn't been rebooted for a while, one of the problems that tends to arise is that account permissions get strange. This clears up with the reboot.
On the other hand, I remember accidentally removing admin permissions from an account. Had I not had another admin account set up, I would have been in the same position you're in, as RSC Explorer wouldn't let me do anything to remedy the situation.
There might be a way to change the setting, as you suggest, but I'm not aware of it. Perhaps your SQL administrator can help? Barring that, and if rebooting the server doesn't help (or reverting to an earlier backup of the db isn't practical), then you should probably contact Adobe support to see if they can tell you how to reset the admin rights.
G

Errors installing RoboSource Control

I cannot successfully install RoboSource Control 3.1, which
is part of the Technical Communications Suite that I recently
bought. I am trying to install it on a computer running
(factory-installed) Vista. I get error messages that state that
NGMenu.dll and DirBkgndExt.dll "failed to register." HRESULT
2147024891. I previously had downloaded the trial version of
RoboHelp, which included the trial version of RoboSource Control. I
uninstalled both prior to installing the Tech Comm Suite.
I have opened a support case with Adobe and have talked
numerous times with their technical support staff. We have tried
many different things that they have suggested, but thus far have
not solved the problem. I have tried installing in simplified mode,
installing in selective startup mode, and manually registering the
dlls (with Regsvr32). My system has no viruses. I made sure to run
my virus checking software prior to installation. I've run the
error checking tool to make sure that there are no damaged sectors
or fragmented files on my hard disk. That looks fine. I've tried
uninstalling and re-installing the entire Tech Comm pkg, RoboHelp
and RHSource Control together, and RHSource Control by itself. At
the instruction of Adobe Tech support, I deleted the RoboHelp,
RoboHTML, and RoboSource Control keys in the registry under
"HKEY_LOCAL_MACHINE/Software/Adobe" and
"HKEY_CURRENT_USER/Software/Adobe."
I checked permissions on my user account -- the one I use to
log on to my operating system with. This account has administrator
permissions. I am the only person using my computer, and I am using
this user account when I install the RHSource Control and Tech Comm
Suite. My user account also has full read/write permissions in the
HKEY_LOCAL_MACHINE branch of the Registry.
At Adobe Tech Support's request, I also tried disabling
Windows Vista User Access Control.
None of these things have worked, and unless Adobe's Tech
Support provides other ideas, I don't know how to solve this
problem.
Has anyone had a similar problem, or does anyone have any
ideas about what may be causing this problem. I would be very
grateful for any information you can provide!

You do not have to uninstall the previous version of
RoboSource Control first.
G

RoboSource Control 3? Who's using this?

I have been dealing with the RoboSource Control tech at Adobe
and she cannot solve my problem. I'm trying to simply install RSC 3
on a Server 2003 (small business) and I cannot install the server
components. It is throwing up an error before it completes: "There
is a problem with this Windows Installer package. A program
required for this install to complete could not be run. Contact
your support personnel or package vendor."
I bought the software as a download - I also ordered the
backup disc, I have tried both sources. I also downloaded and tried
the trial version to no avail.
This lead me to believe it was problems on my end - so I
tried to install it on a brand new windows XP machine - same
problem. Tried on a Server 2000 machine - same problem. So here I
sit without version control and in desperate need.
The client installs fine, just an issue with the server
portion.
Just thought I'd write to see if anyone else is having a
problem installing RoboSource Control 3 or if anyone is even using
it.
Thanks
Ryan
[email protected]

HI Ryan,
Can you email me your case number so I can see if this has
been escalated? [email protected]
Does this document help?
http://www.adobe.com/go/kb400373
Thanks
Shane
Adobe Tech Support

RH8-Question about setting up RoboSource Control 3.1

I am using RH8 and I want to use RoboSource Control 3.1 to manage a project with two authors. One author will be working remotely. When a file is checked out, does the connection to the server need to be maintained or can it be worked on locally and then checked back in?

Can you please tell me how we can establish a connection when the server is at the home office and the employee is working remotely. When trying to connect to the data base we get an error saying: Can someone help please?

Stop Automatic Connecting to RoboSource Control 3.1

I entered server url to connect to Robohelp Server using RoboSource Control 3. I also mark that it should connect to this server every time the project is started. It is the wrong URL and it does not error out or abend. I am unable to go in and unmark the automatic connect because the first thing it does it try to connect. How or where can I stop it from trying to connect to this url address?
System Attributes
    Robohelp HTML v8.02
    RoboSource Control 3.1
    Robohelp Server V8.0
    Webhelp Pro 5.50 (7.00.145)

Hi,
I use the following method for TFS when I want to temporarily disconnect a project from source control. I assume it will work the same with RoboSource Control.
Make a backup of the project.
Delete the CPD.
Open the XPJ with Notepad.
In the tags <miscproperties>, remove all the child tags (<matchedpair>).
Save.
Open Project with RoboHelp.
The projet is now disconnected. By not removing it from RH, you can disconnect a project while the files in source control are retained.
Greet,
Willam

Anybody tried RoboSource Control 3 yet?

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