AnyConnect VPN and HP Office Jet Pro 8500 A910

I can print from my IBM T400 laptop running Windows 7 64-bit. However, when I log into work AnyConnect VPN, I cannot print. It says the printer is disconnected from the network even though it is connected. IT support at work says it cannot change or adjust any VPN settings. The only way I can print is to disconnect from VPN. Is there anything I can adjust on the printer software or printer itself?
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Hi,
In order to print over the local network while connected to a remote VPN network might be possible by modifying the VPN split tunneling configuration.
However, it is depands on the VPN capabilities and might not be allowed due to security requirements of your IT department.
Anyway, there is no way to configure such a thing by the printer or the printer software.. it is directly affected by the network configuration, and therefore require to change the VPN settings.
Regards,
Shlomi
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Hi Acepvteye,
Welcome to the HP Forums!
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For further assistance, I will need to know:
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Software Problem with the HP Office Jet Pro 8500 A910

Hi Guys
I'd like to know if
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Hi @Curved , and welcome to the HP Forums!
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Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
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Hi @Curved , and welcome to the HP Forums!
I see you're having issues with your ink output. I'd like to help!
I would recommend removing the cartridges, and performing a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also suggest following the steps laid out in this document:
Fixing Print Quality Problems for the HP Officejet Pro 8500A e-All-in-One Printer Series
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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If the XP Experts can help me, I'll be eternally grateful.
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That means it most likely a setting, Check the following. (steps written for windows 7)
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Please let me know if this resolves the issue you are experiencing. If it does not, I will be happy to follow up and continue working with you until until we can get this solved.
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Sunshyn2005 - I work on behalf of HP

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