Anyone able to use Messages?

I've spent a few hours on the phone with Apple support since Mountain Lion was released, trying to get Messages on Mac to work.  Never any luck.  Just lots of wasted time.  I'm running OS X 10.8.1.  Sometimes I will get a message on the Mac.  Even less I will get a photo.  It's all very random.  I've stopped using it because it's useless. 
Does this program work for anyone?

I can send and receive but it's very random. Sometimes I'll get a photo on my Mac and lots of times it won't come on the Mac but I'll get it on my iPhone.  Again it's random but mostly doesn't work. For example, I have about two text messages on my Mac but I've got photos and lots of text messages on my iPhone from the past day. 
I don't use messages on the Mac but I do keep it open just to see how out of sync it is. And it's very out of sync.
By the way, how do you know if something was sent to your mobile number versus your email address. That might be what is going on but I don't know how to tell.

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