Anyone can block any Apple ID.

I can block any Apple ID, you can block any Apple ID...
iDict, Apple ID bruteforcer, could crack account. But, if I reduce the number of passwords, iDict will block accounts! If a person has the access to e-mail, he/she will be able to recover his/her account. But some people haven't access to e-mail and don't know answers to questions. Account will be blocked forever !

So when one contacts support, how are they to verify that one is indeed the account holder if one does not know the answers to one's security questions, and doesn't have access to the alternate "rescue" email address on file?  In fact I have a friend here who has this problem now.  Here's the deal:
He lost his iPhone the other day. Tried to log in to FindMyiPhone on my phone to see if he could locate his, but his iCloud account had been blocked due to the password having been entered incorrectly too many times.  Previously he had another friend set his iCloud account up for him, so this friend may have set up his security questions (to which he says he doesn't know the answers & never did), and I would assume the alternate email address.  When we attempted email verification, he never received the email.  Yes, we checked the spam folder.  So I imagine maybe his other friend misspelled the address or something of that nature.  This other friend, mind you, has since passed on. Deceased.  No way to find out what he may have known.
He attempted a call to support today, which proved less than helpful.  OK so he's not the sharpest tool in the shed, and isn't very proficient with using modern technology.  Do we have any other alternatives to verifying that this is his account?  He DOES remember what his password is or was, but I'm assuming since the account was locked that's pretty much moot.  We've assumed his iPhone was kept by the person who found it, suspended service and blocked it for use on AT&T network, but if he can't access contacts, backup & other information he had stored on iCloud, replacing the lost device with another iPhone seems pointless.

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