Anyone Ditched there N97

Has anyone who purchased the N97 direct sim free from Nokia Online.co.uk been able to send the phone back after the 14 days, due to problems and get a replacement or a refund.
I am having problems with my handsfree and it has been back for repair twice and is on its way back to Nokia for a third time all for the same problem which they seem unable to fix.
I have phoned Nokia care and have been told take it in to a Nokia Repair centre. I asked to speak to a customer services manager and after being kept on hold for 40 minutes, they then just disconnected me.
I love the N97 but I am starting to hate Nokia.
Any constructive advice on how to get a refund would be appreciated.
Regards
Greigster

Some Powerbook G4s actually would only work with the Gray discs that came with them.
Without knowing the age of the Powerbook G4
http://discussions.apple.com/docs/DOC-6413
It is impossible to know if system specific 10.3 installer is needed, or if a retail 10.4 is needed.
Know these dates:
Macs that were released between 10/24/2003 and 12/17/2003 (xx343...xx350 serial numbers, where x can be any letter or number) could only install 10.3.2, or 10.3.5 retail as is labelled on the disc, and the prebundled installer disc that came with them.  All retail discs for 10.3 looked like: and did not say upgrade, dropin, or OEM.
Macs that were released between 12/17/2003 and 8/12/2004 with serial numbers xx351...xx432 could only install 10.3.5 retail as is labelled on the disc and the prebundled 10.3 installer disc that came with them.
Macs released with serial numbers xx433 to xx516 could only use the 10.3 installer disc that shipped with them to install 10.3, and for retail release could use 10.4, or 10.5 depending on their configuration stated in this user tip:
https://discussions.apple.com/docs/DOC-2541
This is all covered in my tip:
https://discussions.apple.com/docs/DOC-2831
Please do NOT post your serial number on the forum, as it is public.

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