Anyone else displeased with Verizon?

Is there anyone else out there who is extremely displeased that after paying Verizon thousands of dollars for bad service they now refuse to unlock my Razr Maxx phone so I can use it on another network where I can actually receive calls? Motorola says my phone will work on AT&T's network and all I need is for Verizon to give me the unlock code. One Verizon employee told me the phone is not locked. At a Verizon store I was told they simply do not unlock phones. Maybe it is just ignorance! Their attitude and actions cause me not to be surprised that on visiting three AT&T stores and two Verizon stores yesterday there was hardly anyone in the Verizon stores and standing room only in the AT&T stores? Duh!

Your phone is selling now on swappa.com for somewhere between $105.00 and $140.00. I suggest you sell it there and you can turn around and spend that money on the at&t or other carrier of your choice, I have sold many phones on swappa and I have also purchased phones there with out issue. They check all the phones IMEI numbers out to make sure they are phones that age good to go on the carrier. The nice thing about doing this is you don't end up with a contract with a carrier and in many cases somewhat less cost to your for the service they provide. From what I have seen existing customers of most providers get little or no customer service. You are best off to not deal with those phone stores unless you have to deal with them or their web sites as well. I have learned to do most of what I need for myself and I am very satisfied with the phone service I get on VZW it works where I live and the places I frequent when I travel. Neither at&t or TMOB work where I live. We have one other local carrier that will work here but when I travel and get to far away from my home I am paying roaming charges. As far as those other carrier stores having customers waiting in line out the door, don't know where you live but I don;'t see that happening around here or when I travel. You must have mistaken the carrier stores for a Wal Mart or some other store.

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I'm frustrated with the lollipop change to silence (mute) phone procedure! And also frustrated that I can't find any DETAILED description of the upgrade changes to my phone and how to access/use them. Anyone else?

I am incredibly upset with the lollipop and kitkat upgrade. I had a brand new S5 I bought in February. When the first time I upgraded it the phone started to have issues. It was only 2 months old. It would lock up continuously, overheat, delay or not even send out my text messages until the phone was hard reset or rebooted. I even did a factory reset on the phone and the problems still existed. My contacts would throw an error as well and need to be shut down.
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I'm just curious how many people out there are going through or have gone through the current issue I'm having with Verizon Wireless. I upgraded my cell phone to the HTC Droid Inc 2 a little while back. I had informed the in-store customer service rep that I was in need of a very reliable phone but would like to have all the "bells and whistles". I also informed him of my line of work (I work on an ambulance as an EMT) and that my phone was critical for my job, and that I was also expecting a newborn. He then proceeded to pitch this phone to me as one of the top selling and that there have been "barely any known issues reported". I bought it. That day, had to replace the phone TWICE due to (the first phone) not having any signal, and (the second phone) not having any signal AND screen not responding. Then after a couple months of use (phone has a protective case, screen protector, no water damage) the screen suddenly stopped responding again. Was assured by customer service that this is a very rare occasion and almost "unheard" of. Was sent a new phone in the mail a few days later. Was told that all new phones are "guaranteed" to work fully as expected. Now, that phone's screen has also STOPPED working. Being a dedicated Verizon Wireless customer for many years with multiple lines on my account and having always paid my bill on time and never having a complaint before, I called customer service to explain to them how I could no longer take the risks of having this cell phone due to the possibility of its malfunction either during a critical moment at work, or if anything was to happen while my newborn daughter was in my care. I was pitched the same "this is a rare occasion" and "your new phone is guaranteed to work" lines from the customer service rep. Now I understand phones malfunction. But I would rather take my chances with a new model phone, due to the fact this is the ONLY phone I'v EVER had ANY issues with. And it's not like I was asking for the newest and greatest, just something of equal value, or even less of a value, as long as it had relatively the same functions. For a bill of roughly $200 a month that I give Verizon, I honestly didn't think this was to much to ask for. Does anyone else have anything similar that has happened to them like this? I would love to hear it and find out your outcome.
Thanks and sorry if I rambled, just really frustrated and wanted to get my point across.

Daisy,
Besides hardware issues like the power button that keeps sinking further into the phone and which Verizon has told me is actually a feature of the phone there are issues with a tower that is one mile from my house. In fact I can see the tower, yet I have constant dropped calls and conversations are garbled.
Now, before you tell me to do the *228, a battery pull and hard reset, I've done all of that. This tower is defective. I've had a technical support engineer tell me that. A major interstate runs by and my exit is known as a dropped call area for Verizon. Yet, when I call to ask what could be done they were surprised I was having problems because of the close proximity of the tower. And I was told this was the first trouble report they had had, which I find amusing since I hear people all the time refer to the area I live as the "black hole."
So, what they've done is open a trouble ticket and they were supposed to have sent out technicians to run tests. I was told they would get back to me within 24-48 hours. It's been five days and I've yet to hear anything, nor do I expect to. The support team kept trying to sell me an extender, which won't work given the tower has problems.
I work out of my house several days a week and it is imperative I have a phone that works as advertised. Your coverage maps show this to be your strongest area for coverage. My phone shows 4-5 bars constantly, yet voices are garbled and calls dropped. The support rep had me mark calls and when I called back she said she saw 25 dropped calls. That's unacceptable. I never had these problems when I was with AT&T. Since Verizon's answer is to deny there is a problem and try and push me to buy a cell extender my next step would appear to be to invoke the mediation clause on my contract. I believe I have collected enough evidence to render the contract void at this point.
I appreciate you responding to my post, but I also know it's your job to monitor these sites and offer lip service to customers complaining. But you and I both know you aren't going to do anything to help rectify this problem. I am going to call them one more time and press them for a solution and if none is offered then the next step will be in the legal arena.

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Anyone else misled by Verizon CSRs and even insulted by one?

@I tried to update to the lollipop OS. It bricked my phone. It powers up to an image of the dead android with a red triangle with a black exclamation point in the center, then it will turn itself off and back on to the dead android again. I cannot find a direct line to speak to a customer service rep with Verizon. I do not understand why a contact number is not given on the website. I had to do an internet search for that information. A refurbished phone is being sent as a replacement.
My father has Alzheimer's and if I am not with him, I have to be able to be contacted by the person caring for him. This phone is useless. I don't see this as an issue with Verizon, I see it as an issue with the phone and the phone manufacturer. However, I have been given the runaround by customer service and they do not make it easy for their customers to contact them.
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The representative on the chat-support line told me that Verizon no longer offered loaner phones. This contradicted what I had been told by multiple people, all day. He then said that I should ask a friend if they have a spare phone that could be used. He said that would be the best option for a temporary solution, but only if I had friends that liked me well enough to loan me their spare phone.
This is the second time I have had to have a replacement phone sent to me. I have a special needs family member and I cannot be without a phone. His joke, though I see it as a joke and no personal malice was intended, was completely unprofessional and inappropriate. I submitted the request for the chat transcript to be emailed to me, though the Verizon website. I have not received the email of that transcript, either. I remarked, in the closing survey, that I did not appreciate his remark and that it was in very poor taste. I have not received any kind of reaction to my information given in that customer service survey.
I switched from Sprint to Verizon for the coverage and what I thought was quality customer service. Whether intentional or unintentional, I have been misled and insulted by the company with whom I had chosen to do business. I can and will make the choice to take my business to its competitor, now.
Does anyone know of an email address or link that I can use to get the details of my experience to someone at Verizon that can, at the very least, say the actions of their representative were not typical of their company? I'm not trying to yell and scream until I get something for nothing. My mind is made up. I will take my business elsewhere. I just do not feel that I should be insulted and treated in this manner because I am merely one of millions of customers and my business is not important to them.
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nuno2112 wrote:
I was told the replacement phone would be sent to me via overnight delivery. It did not arrive and I checked the tracking number and it was actually sent via 2-day delivery service. I was told that I might be able to get a loaner phone, based on my situation, from a local Verizon store while waiting for the replacement. I was later told that no Verizon store in my area has a loaner phone available.
The representative on the chat-support line told me that Verizon no longer offered loaner phones. This contradicted what I had been told by multiple people, all day.
I don't see this as a contradiction. You were told you MIGHT be able to get a loaner phone, not that you WOULD be able to get a loaner phone. This made no mention of Verizon's policy one way or the other. Possibly some locations have local programs to provide loaners where others don't necessarily have them. If it was Verizon policy to give loaners, ALL locations would have them. It is possible Verizon leaves it up to the local manager/store for that decision to provide such a program. You very well may be able to get a loaner phone from a Verizon location.
nuno2112 wrote:
He then said that I should ask a friend if they have a spare phone that could be used. He said that would be the best option for a temporary solution, but only if I had friends that liked me well enough to loan me their spare phone.
This is the second time I have had to have a replacement phone sent to me. I have a special needs family member and I cannot be without a phone. His joke, though I see it as a joke and no personal malice was intended, was completely unprofessional and inappropriate.
I don't see this as a joke, either, simply an attempt to help you out. I have loaned/given my old phones out to friends/relative MANY times in the past. I wouldn't necessarily give them out to just anyone, though, as I may actually need it in the future. What some see as a slight, other might not necessarily agree.

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I have had my service with Verizon for over 12 years, do you think they would let me upgrade early. nope.
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Jiminraleigh wrote:
Flutterfly
It is the purpose of this site to see guidance and express opinions. As you
are well aware, VZN customers are spoiled by great coverage and decent
plans. When the plans change....peoples opinions change. Those opinions
are valid BECAUSE they are from VZN customers. Knowing you are getting the
shaft is not a reason to quietly accept it. We VZN customers welcome
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On May 18, 2014 11:56 AM, "flutterfly8497" <[email protected]
As a Verizon customer, I am fully aware of the purpose of the forums here. I myself have gotten good advice that I had a hard time seeing the logic in right away. Are you telling me that my opinion, since it is not in favor of the OP, is invalid? Since I did not jump on the "I hate Verizon" bandwagon, that makes me an employee or shill, as implied by your use of "we VZN customers." It's quite common for someone who doesn't agree with complaints to be accused of being an employee. I am not, but my saying so isn't going to change anyone's mind. The opinion expressed by the OP is valid, and I do not dispute that. I don't agree with it, but that is my right, isn't it?
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Has anyone else noticed that Verizon Staff have an issue with comprehension??

This makes the second time I've contacted Verizon to have something replaced/fixed...AGAIN!! Instead of sending the item to where I'll be...they send it to my home address which I DON'T SEE FOR 3 - 4 MONTHS AT A TIME!!!!!!!!!!!!!!!!!!! They give you 5 bloody days to return the defective item...how are you sposed to do that if you never get to where they sent it????? I sincerely hope Verizon staff read these...but it doesn't matter cause I'm calling them in the morning (removed)
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Posting to the Verizon Wireless Community
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Anyone having trouble with Verizon outgoing?

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