Anyone else had trouble actually moving house with...

Rang up on thursday to move house order taken and confirmed new number, and a date for engineer.
Now today i get a call to tell me sorry we cant migrate the phone line we will have to cancel that order and place an order for a new line. The previous householder was on sky.
After much discussion they agreed to honour my original payments but now have put back the install from 20th may to the 3rd june! this is seriously out of line in my opinion, why cant they honour the original date? I have already booked time off work that i cant cancel and so will now waste a day off. 
Customer service this isnt. Anyone else had a similar issue and how did you resolve it?

you are in a queue for Openreach to carry out the work and as they are also doing the same work for all service providers they are kept very busy and the date you have been given will be the first available as there is both hardware and software changes to be made also nothing can be started until a line is released by the OLD provider back to BT Wholesale the delay was caused by sky as happens many times
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