Anyone else has issues with BC App Store?

Question

Hi All,
Has anyone else had issues with the BC App Store?
Long story short I hope:
We purchased Client Trainer through the App Store, the app didn't get applied to our account and we waited over an hour before contacting support. Once we contacted support, we were told that the Database on the server had issues and that was the reason why the App wasn't added, but it was now fixed and we needed to the Fresh Install. We logged in and could see that both the Update and Fresh Install buttons where available, we clicked on Fresh Install the OAuth window opened up with the App Name:  Client Trainer (version 1.0.2), App Developer: BC Gurus and Website: which meant to be a live search, we double clicked the input field, nothing happened... Began typing the name of the website... Nothing happened. We then tried a different web browser, nothing happened. We contacted BC support thinking that because it was an OAuth issue to contact them but no, it's not we needed to contact BC App Store support who is owned by BC Gurus. A few emails back and forward between us and support and as I write this post we get another email saying "i have to extend this to Adobe. I should hear back from them early next week. Thank you for your patience.".
I'm really not happy with the fact that BC App Store is maintained by a 3rd party provider, BC support won't help, BC Gurus can't do anything until Adobe helps them with the issue. I was really looking forward to developing BC Apps, however this has made me not want to develop and I think Adobe need to take over the running of the BC App Store if they want it to take off.

Answer 1

Hi Kati,
Thanks for the notes on your issue. I completely understand your frustration and apologize for any inconvenience this is causing your business.
I have found your tickets and am looking into the issue. I can assure you that we take running the App Store very seriously and have worked hard with Adobe engineering to make the purchase and distribution of apps seamless. You are right that some of the issues that come in have to be resolved in collaboration with BC engineering and that is the case with this issue. I'm not sure why you are not getting any sites in the oAuth window - but I know that we'll be able to resolve that as soon as possible. We're still in the early days of the project and continue to come across edge cases that cause problems. We want these resolved for good.
In the future, if you could direct all App Store related issues directly to BC App Store support, that will save a step if these types of issues come up in the future. The general retail BC support has little to no connection to the under-workings of the App Store - in these early stages, it's imperative that my team is able to get the issue as soon as possible in order to investigate and escalate to our contacts in BC engineering, if the issue is on their side.
While I understand your concerns about a 3rd party running the marketplace, I hope that we have been able to prove our business in the BC market over the last 6 years. Not only that, but I think most partners would agree they would rather have BC engineers focused on core platform than operation of the App Store.
I hope that you will still consider developing apps for the platform in the future. If you have any questions, don't hesitate to email me directly: [email protected]
Thanks again for your patience on this issue.