Anyone else have problems receiving phone calls?
My phone is a Chicago area code I received from Sprint in 2000. When I moved to the NYC area in 2006 I stayed with Sprint. Then in 2012, I switched to Verizon because I was no longer in a Sprint 4G area and didn't want to pay for 4G if I wasn't getting it. It is important to note that I NEVER had a problem with Sprint voice. My number was ported over to Verizon...and that's when the problems began:
1. I get phone calls (~60% of the time from my Chicago area code) and can't answer them (I see them ringing through but can't pick up).
2. I get voice mails magically appearing with no notice of a missed call.
3. I sometimes don't even get voice mails or notices of missed calls (my grandmother thought I was ignoring her!)
The issues happen everywhere - at work, at home, in other areas of the country - it doesn't matter. Verizon has replaced my phone 3 times, my SIM card 2 or 3 times - it's clearly NOT the phone. I do NOT want to change my phone number - I move so much it's the only number folks know!
I had a trouble ticket put in with the technical service folks over a month ago...and still no resolution because everyone I speak to over there has a different understanding of what the problem is - and they don't communicate with each other.
I am incredibly frustrated and angry with my service and am ready to switch back to Sprint...but I don't want to because I'm in love with their data service.
Has anyone else encountered these issues at all? And if so, what have you had done about it?
Sharon
Sheritah,
Thank you for reaching out!!!
I've copied your questions into my reply and have answered each question individually.
Have you reached to our technical support team about your concerns with the network ticket?
Yes, I did reach out but was given the blow-off. I was told they'd reopen the trouble ticket, but I haven't heard from them since, even after emailing the guy who told me I'd be his contact.
What exact issue are you having?
1. People call me and I can't answer the phone. I swipe the screen (as is normal) but the call is automatically dropped.
2. People call me and the phone doesn't ring or show any indication that there is an incoming call - but I get the "missed call" notification after the person has hung up or left a voice mail.
3. People call me, the phone doesn't ring and there is no "missed call" - but I get I voice mail.
4. Sometimes voice mails arrive days later.
Where are you located?
I reside in 08872 and work in 08807, but the problem is not limited to these two zip codes and will become incredibly angry if the suggestion is made otherwise...I am a broken record, incredibly frustrated and no one wants to believe what I say as the truth. The last time I dealt with the guys on the end of the trouble ticket they INSISTED that I only have these problems at home and work...that's just ********. (sorry for the bad language )
Here are some places this has occurred on more than one occasion:
1. 08872 - current home (NJ)
2. 08807 - current work (NJ)
3. 07601 - friend's home (NJ)
4. 07050 - previous home (NJ)
5. 11572 - husband's home (NY)
6. 11422 - husband's work (NY)
7. 60091 - parent's home (IL)
8. 94568 - work trip location (CA)
In terms of frequency, it happens at least once per week.
I never had these problems with Sprint - I was with them for 10 years. I switch to Verizon because of the great data (and it IS great data) and then suddenly I have all these voice issues. You should know I am not a technophobe and I certainly know when the volume is up/down or when the phone is powered on/off. I've been using smartphones for 10 years.
Please help.
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--thanks,
-Colin Peart
"Cameron Purdy" <[email protected]> wrote in message
news:[email protected]...
> As a test:
> 1. Don't put anything between the start and end tag
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>
> Cameron Purdy, LiveWater
>
> "Colin Peart" <[email protected]> wrote in message
> news:[email protected]...
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> > get:
>
> ---------------------------------------8<---------------------------------
> -
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> ---------------------------------------->8--------------------------------
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pointers?
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> >
> > Thanks
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> >
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> >
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>
> -----------------------------------------8<-------------------------------
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> ----------------------------------------->8-------------------------------
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> -----------------------------------------8<-------------------------------
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>
> ----------------------------------------->8-------------------------------
> --
> >
> >
> > --
> > ------------------------------------------------------------------------
> > Colin Peart <[email protected]> "The makers may make,
> > Rogers iMedia Developer And the users may use,
> > Core Development Team But the fixers must fix,
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>
>
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