Anyone else having problem getting promo code for $100 gift card??

Question

This is ridiculous.  I upgraded from an LG chocolate touch to the Thunderbolt and still have NOT gotten my promo code for $100 gift card.  Is this happening to anyone else?  I've called customer service to no avail.  I'm supposed to get a clal back this Sunday to see if the code came through yet.  This is the only reason I upgraded right now.  I am not a happy customer. 

Answer 1

We upgraded my daughter's LG ENV3 to an Iphone on 08-18-11.  The salesman told us we'd be getting a promo code in 5 days by email or SMS.  Still hadn't seen it by the middle of September so we started calling customer service.  Over several hours, we spoke to five different people and received five different reasons why we either would get the code or wouldn't get the code, ranging from we didn't quality (false) to your email is rejecting the code that we've sent numerous times (also false). We were told that they could give us the code over the phone, but that particular person didn't know how and then we were told that the code could never be given over the phone.  I finally walked into the Verizon store where I bought the Iphone and got the manager on the case.  It took him 2 days talking to multiple people in Verizon, who I as a mere paying customer could not contact on my own, to finally get someone who was willing to send the code again (or was it being sent for the first time?).  That problem solver somewhere in the bowels of Verizon told me on Friday, Sept. 30th that I should be getting the email any minute and to keep checking and he would call me on Monday, Oct 3rd to make sure I received it (Big surprise he never called back on Monday).  On Saturday, Oct 1st I still hadn't received the email to either of the email addresses that he said he was sending it to so I started checking the boards here and realized that I was not alone in my misery. I took somebody's suggestion and sent a PM to on of the customer service people on this forum, explaining in detail my problem and still haven't received a response from her.  Needless to say, Daisy at Verizon won't be receiving any Kudos from me.  FInally, on Monday night I received an SMS with a working code  that was accepted by the trade-in website.  Hopefully, I get my $100 but I won't hold my breath.  I've been with Verizon for years and currently have five phone on my account.  I've had a variety of customer service experiences with them over the years, some very good and some not so good, but this $100 gift card has been a real eye opener in customer service ineptitude.