Anyone else in northern New York State getting boned by Verizon??

I have a residence on the St. Lawrence River (Thousand Islands) in northern New York. I continue to get charged for roaming in Canada, even though I am not in Canada. Verizon acknowledged the problem, which is caused by their poor tower coverage. They promised to back out the charges and fix it so that I would no longer incur Canadian roaming charges. Verizon reneged on both counts, and I am on the hunt for a new provider--probably AT&T. I wondered if anyone else is experienced the same hose job that I am(?).

I have the s5. I was told by two different Verizon folks that there is no device-based solution. They told me they are aware of this problem and apologized profusely.
I was promised that the July charges would be backed out and that a billing-based fix would preclude this from happening any more. Neither promise was fulfilled.
Best Regards
>> Personal information removed to comply with the Verizon Wireless Terms of Service <<
Edited by:  Verizon Moderator

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