Anyone Else Not Get New Message Indicator in the Messages Section of the Menu Screen?

Question

I have been on the phone with Technical Support numerous times and they don't seem to have an answer to this question, so I thought I would see if anyone else has experienced this.  And before anyone suggests this, technical support's answer has been to pull the plug on the box to reset it and this has not worked.
The issue is with the "Messages" portion of the "Menu" screen.  I know Verizon does not offer a light on your STB to let you know you have a message.  Instead, you are supposed to be able to go into the Menu screen and see the word "NEW" next to "Messages" along with the picture of an envelope to let you know you have a new message. 
For whatever reason, I don't get either of these indicators.  I never thought I had a message until I was at a friend's house and they went into their Menu and they had "NEW" next to their Messages along with the envelope indicator.  I went home and saw that I had about five messages in my Messages box, some of which were very old.
While this is not a huge deal, it still bugs me that Verizon has no answer.  I thought my STB may have an issue, but other than this, they work fine.  (By the way, neither of my STB give me either indicator). 
So I was just wondering if anyone else had this issue, and if so, how did you get it fixed?  Did Verizon have to come out and do something, did Technical Support need to do something on their end, or did you need to get new STB?  One time Technical Support tried to tell me that it may be an issue with Fios in my area, but that theory was shot down when I went to my friend's house.  I have never gotten either indicator, and I have had Fios for almost one year.
I would appreciate any information you have.  Thanks.
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Answer 1

VZ_Kim wrote:
Hi MiMeQu,
The indicator in the menu and the visual  indicator on the front of the stb should both alert you of messages. 
emphasis added in quote
It would be nice if the Verizon employees had the correct information when posting here.  The indicator light hsa never been operational since I got TV service 3 1/2 years ago (as Matcarl said).  The reason given by Verizon was "It confused too many users when the light came on and created excess calls to the FSC".
As for the envelope in the menu, mine used to work but also stopped working on my DVR (7216) about a month ago.  To confuse matters my 2500s (2 of them) still show the envelope when there is a message.
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