Anyone experienced an "Account Merge" please?.....
.... and survived to tell the tale?
when I enquired recently about upgrading to Infinity the Sales guy told me that my account needed "merging". Something to do with part of it having been conceived on an old BT account system. So he said he'd do it, it would take 24 hrs and he'd call back. Never heard from him again. And the account seemed to be well-merged as things were - phone line, broadband, calling plan - but my MyBT now appears to be in meltdown
and I am getting anxious that I am being sucked into a BT black hole.
ljm wrote:
Hi flofoster, sorry but don't understand your post. What do you refer to as 'Account Merge'??
Just what I said ljm - that's all the guy told me. He said my accounts needed to be merged. I said that was hard to understand because I have only one account number and all charges are bundled together on one bill - broadband, line rental and telephone (inluding Anytime calls). He said it was because part of the account was under an old system. Who am I to argue when I am not versed in BT account management and know nothing about old, new systems and how account systems have changed over the years? I said all I could - that it looked "merged" to me.
He said it would take just 24 hours and would ring me back at a specific time the next day. He failed to do that. I never heard from him again.
duncan10 - thanks for the suggestion, but I can't find any details on those posts that indicates the nature of pre-merged accounts. Did they have different account numbers? Different bills - one for phone, one for broadband? Is there any clue on the many monthly bills that I have saved that indicates an unmerged/unaligned account? What are the symptoms of an unmerged unaligned account? All I can find in those posts is a large catalogue of unresolved horrendous chronic problems that arise when accounts are merged.
It's not looking good. I dare not try phoning BT because:
1. I don't have the time.
2. I don't trust them to get it right, or to tell me the truth.
Thank folks for all the help.
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