Anyone experiencing problems with USB2.0 accessories failing to be compatible with mini's USB3 connections.

I am being informed by the manufacturer's Customer Support Technician in reference to where their USB2.0 device is being referred to as a possible cause of incompatability with my mini's USB3 connection, and I quote: "They are supposed to be "backwards compatible" but some users devices are working fine with those ports for periods of time (months, weeks, days) and then just mysteriously not working one day, so be cautious of trusting Apple's marketing." and he further suggests using a USB2 hub to be compatible. Because of this incompatability this device ( $200 plus tax,) is being rendered inoperable for the the main facility for which I purchased it.
I'd be pleased to hear reactions from others on the validity of this claim and whether it is or should be incumbent on manufacturers of devices that are produced solely for use with Apple products that they should at least be compatible ( USB3 ) with those products and especially if it is known that the use of USB2 can create problems.   Thank you.

I had no sooner posted, and I had second thoughts about third party "routers". I happen to be using the Bell Fibe TV system and their receivers, I have three, operate similar to routers in that they operate in conjunction with each other. If you set up a recording on one that recording will also appear on the other two. And it so happens that the device I am experiencing problems with happens to be attached to one of those receivers and it happens to prevent that receiver from making a recording that is separate from the recordings made by the PVR in that receiver. 

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