Anyone get the Firefly 302 to work?

I've seen several comments about the Phonic Firefly 302 plus and mac software. I have an 08 iMac running snow leopard and I cannot get the firewire Firefly 302 to work. In utilities/audio, all the device settings are grayed out and I cannot set it as an input. I manually set it in garageband, but the audio is very weak and sometimes not usable at all. I emailed their tech support, but didn't get a reply yet. Anyone else get this thing to work? If not, is there another firewire interface that has 1/4", XLR, and rca inputs in the $100 range?
Message was edited by: Jhammer1

I'm using a guitar plugged into the 1/4" input. The signal is extremely weak when it's there, even with the gain settings up high. Sometimes there's no signal at all. I've read several places, including here, where other people had the same issue.

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