Anyone had problems connecting iPad 2 to BT home Hub?

My mum is having difficulties setting up iPad to BT Home Hub 2.
While it recognises the network it asks for IP Addressn Subnet Mask, Router and DNS information.
BT claim they cannot help but need Apple to fix...
Really?

I would not rely on the hotspot map, as its not very accurate, and you have to be very close to a BT Wifi hotspot, to get a connection.
If it works at home, then your ipad must be working properly.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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