Anyone has problem with NVIDIA GEFORCE 9600M GT?
Hi,
I've a new MBP 15". The laptop is very cool but in these day I've noticed some problem with the graphic card. When I use the 9400M everything is well. But, when I switch to the 9600M GT a lots of problem occured:
1) when I try to catch a screenshoot (using cmd + Shift + 3) my system freeze for 1 minute (I can move the mouse, but I cannot do anything else); with the 9400M the screenshoot appear in 1-2 seconds!
2) When I'm using Mail and I want to open the documents folder using the Dock Icon, the system freeze for 15-20 seconds!
3) This morning I was using Mozilla and when I try to open Itunes the system completly freeze and the only things to do was reboot!
I've tried to do the test with the DVD-ROM (using d at boot) but no problem was found! I've update the system and used the utility disk (I also used Main Menu to cleanup the trouble).
Anyone has the problems? As I said the problems are only with the 9600M GT. Could be a driver problem or hardware failure?
Thanks
I have just called Apple Care Germany.
Somehow they have not heard of the issue. They have checked a couple of things (System Profiler Data) and advised me to run Apple Hardware Test (no issues found on my MBP). Nevertheless I explained that the "freezing" behavior still exists (on my machine: only on 9600M GT only on Battery; freeze takes about 40s). I was still in the 14 day period.
They said this behavior is not intended and if I want I can get the machine exchanged for another machine.
So I would suggest you gather information on how to reliably reproduce the issue and call Apple Care!
Also one thing worth to consider: There seem to be issues with some 9600M GT chips. The thread: http://discussions.apple.com/thread.jspa?threadID=1767221 covers a "Black Screen of Death" which occurs for some users when you play games using the 9600M GT. I checked this bug on my machine and so far could not reproduce. So I am kind of worried that there may be something seriously wrong with the design of the graphics solution. And simply swapping the machine may result in other issues when using the 9600M GT.
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Could
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dump files dmp ? Download here
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.NET framework maybe cause this driver corrupted
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Just in case you don't believe me, please check this dump file
* Bugcheck Analysis *
Use !analyze -v to get detailed debugging information.
BugCheck 116, {ffffe000d84c4010, fffff800b540be2c, ffffffffc000009a, 4}
Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+9bbe2c )
Followup: MachineOwner
1: kd> !analyze -v
* Bugcheck Analysis *
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: ffffe000d84c4010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff800b540be2c, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.
Debugging Details:
FAULTING_IP:
nvlddmkm+9bbe2c
fffff800`b540be2c 803db68aeeff00 cmp byte ptr [nvlddmkm+0x8a48e9 (fffff800`b52f48e9)],0
DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT
CUSTOMER_CRASH_COUNT: 1
BUGCHECK_STR: 0x116
PROCESS_NAME: System
CURRENT_IRQL: 0
ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
STACK_TEXT:
ffffd000`8adadbb8 fffff800`b457bfac : 00000000`00000116 ffffe000`d84c4010 fffff800`b540be2c ffffffff`c000009a : nt!KeBugCheckEx
ffffd000`8adadbc0 fffff800`b457008d : fffff800`b540be2c ffffe000`d760b7f0 ffffe000`d84c4010 00000000`00000001 : dxgkrnl!TdrBugcheckOnTimeout+0xec
ffffd000`8adadc00 fffff800`b4570582 : ffffe000`d760f540 ffffd000`8adadc60 00000000`00000002 00000000`00000001 : dxgkrnl!ADAPTER_RENDER::Reset+0x1f5
ffffd000`8adadc30 fffff800`b457b919 : ffffd000`8ada01b0 00000000`00000000 ffffe000`d5ff91a0 ffffe000`d742b000 : dxgkrnl!DXGADAPTER::Reset+0x416
ffffd000`8adadca0 fffff800`b446cfde : fffff800`b4453c90 ffffe000`d742b000 fffff802`84c1c000 00000000`00000000 : dxgkrnl!TdrResetFromTimeout+0x15
ffffd000`8adadcd0 fffff800`b4453d1d : ffffe000`d742b000 00000000`00000080 ffffe000`d50b4500 ffffe000`00000000 : dxgmms1!VidSchiRecoverFromTDR+0x1a
ffffd000`8adadd00 fffff802`84ceb794 : fffff802`84f69a00 ffffe000`d50b4500 ffffd000`8adaddd0 fffff802`84d7337d : dxgmms1!VidSchiWorkerThread+0x8d
ffffd000`8adadd40 fffff802`84d765c6 : fffff802`84f02180 ffffe000`d50b4500 fffff802`84f69a00 00000000`00000000 : nt!PspSystemThreadStartup+0x58
ffffd000`8adadda0 00000000`00000000 : ffffd000`8adae000 ffffd000`8ada8000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16
STACK_COMMAND: .bugcheck ; kb
FOLLOWUP_IP:
nvlddmkm+9bbe2c
fffff800`b540be2c 803db68aeeff00 cmp byte ptr [nvlddmkm+0x8a48e9 (fffff800`b52f48e9)],0
SYMBOL_NAME: nvlddmkm+9bbe2c
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nvlddmkm
IMAGE_NAME: nvlddmkm.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 5315b408
FAILURE_BUCKET_ID: 0x116_IMAGE_nvlddmkm.sys
BUCKET_ID: 0x116_IMAGE_nvlddmkm.sys
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:0x116_image_nvlddmkm.sys
FAILURE_ID_HASH: {c89bfe8c-ed39-f658-ef27-f2898997fdbd}
Followup: MachineOwner
1: kd> lmvm nvlddmkm
start end module name
fffff800`b4a50000 fffff800`b56a8000 nvlddmkm T (no symbols)
Loaded symbol image file: nvlddmkm.sys
Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
Image name: nvlddmkm.sys
Timestamp: Tue Mar 04 19:07:52 2014 (5315B408)
CheckSum: 00C20523
ImageSize: 00C58000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4 -
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No, I don't believe they are ameteurs. Besides, some ameteurs do better work than "professionals".
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