Anyone have experience w/Canadian Service Department?

I sent my 6600GT in for repair.  Initial communications were very prompt... this was on April 5, 2006.  I got a RMA# on the 6th.
The card was replaced and I received the replacement yesterday (18th).  However, the replacement they sent was a 6600 Diamond (http://www.msicomputer.com/product/p_spec.asp?model=NX6600-VTD128E_Diamond&class=vga).  It's slower and does not support SLI.
I have sent in a tech support request yesterday and haven't heard from them.  They discourage the use of a phone... so only web form communications... pretty lame.  I did manage to track down their phone#, but the menu system just says the use the website.
I'll be patient until the end of this week.  Any suggestions on things to do after this week? 

I tried the dial '0' trick and got a live person.  The operator still avoided transferring the call and continually told me to use the website form.
I did, however, manage to get her to listen and explaine everything. She took down all the pertinent info and said she'll pass the message on and someone will be in contact.  I asked for the time frame and explained I was getting no where with the web form... she committed to today.  YAY!
The RMA tech called while I was out on lunch and left a message saying that there was some mistake and they will be sending me the correct card.  Another YAY!
Thanks for the dialing '0' reminder.

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