Anyone have good/bad experience with MX02 Mini?

I'm very interested in how it's working for 1080 24p in FCP & Motion.
Is the blue-only calibration and 10 bit worth paying the extra $$ over an Intensity Pro?
Also curious about it with AE on Win7 - as with the card, apparently the same device can work on multiple platforms easily.

I've got one running out of the SATA slot on my macbook, and it's been great - largely because there are so few ways to monitor off of such a setup. I can't speak to Windows, but I use it with FCP and After Effects, working 1080p out to a Toshiba HD set, and it really does help me - the color is good, but the true motion playback has really been a bonus. To my eye it's hard to beat for the price.

Similar Messages

What USB 3.0 card should I get for early 2009 Mac Pro so I can connect the Drobo 5D? They say get CalDigit or Sonnet. Anyone have preference or experience with reliability. Trying to find which is better.

What USB 3.0 card should I get for early 2009 Mac Pro so I can connect the Drobo 5D? They say get CalDigit or Sonnet. Anyone have preference or experience with reliability with this. I am running Lion and Trying to find which is better as I know from experience not all cards are created equal. Thanks in advance for your help!

yakov536 wrote:
High Point RocketU Quad USB 3.0 for Mac is working great for me. Had an issue with CD/DVD Drive which was resolved with most current driver downloaded from the support site.
Running Moutain Lion on Early 2009, mirroring two Seagate Go Flex 2TB USB 3.0 Drives. Installed in Slot 4.
Using it primarily with VMWare Fusion for Virtual Drives. Windows, Unbuntu and other OS running really well.
HPT Support was responsive and very helpfull using the WEB Portal under the product page.
I have some comments and a suggestion:
Have you tried your setup with a SD/CF combo card reader (like the Lexar or Kingston FCR-H63)? Does the card appear on the desktop when first plugged in?
Did you need to fool around with any kind of power issues in installing this card in the x4 PCIe slot of the MacPro?
Suggestion. Have you tried one of the fixed in this article to cure the BT issues in MacPro 3,1?
Good luck.
Henry

HT1338 Today when connecting my MB Pro Retina Display to my 27" LED Cinema Display instead of mirroring (which worked fine in the past) both screens are black with a large arrow cursor. I'm unable to resolve this. Anyone have a similar experience?

Today when connecting my MB Pro Retina Display to my 27" LED Cinema Display instead of mirroring (which worked fine in the past) both screens are black with a large arrow cursor. I'm unable to resolve this. Anyone have a similar experience?

I think what may be your main issue here is that the 2011
server has the Intel integrated HD3000 and is is struggling
to run both a Thuderbolt display and a second monitor.
When looking at specs for Thunderbolt Display, it is stated
that the 2011 Mini Server can only support one. Adding that
Dell monitor with 1920x1200 display may just be too many
pixels for the HD3000 to handle.
You may want to try setting the Dell to a lower resolution
to test the theory to see what happens. It is however,
possible that any additional monitor when using the Thunderbolt
display may over tax the HD3000 graphics.
FWIW personally, I have been running a 2011 Mini Server w/ Thunderbolt
display for almost a year now without any issues. However, I don't
use a second monitor.

Bad experience with Verizon Fios Internet and Customer Service

I had an extremely bad experience with Verizon Fios Internet service and I will never use Verizon again.
In August 2014, I called and installed the Verizon Fios Internet and phone bundle. I asked the customer agent several times if I will be charged anything before the installation of the Internet and phone service. She said, 'No, we will only start charging after the Internet and phone are installed at your apartment'. I went to the store and picked up the router and phone and installed it at home by myself. The router did not work. I called Tech support and they said it will take several days for another available agent to come and look into the issue. I decided to discontinue the service and closed the account that same night.
At the end of the month, I received a bill of $80 of activation fee for the internet service. Nothing was ever activated, my internet router did not work, and I got charged an activation fee for a service that I did not even start using. From August to December, I called customer service over 10 times and some of them said they will waive it while the others said it's a non-refundable activation fee. One lady said, 'Ma'am, the activation fee starts when you placed the order, the warehouse received it and packed the router in the boxes....' Isn't that ridiculous? If that's the case, please ask all your customer representative to say a clause before new customers open their account: Are you aware that you will be charged a non-refundable activation fee once you open the account regardless of whether or not you use the service or not.
So after 3 months (November 2014), I decided to get out of all these troubles and paid off my $80 activation fee. They put the bill in the collection agency and I called them and paid the overdue balance. Then in December 2014, I received a statement saying I have a $3.11 overdue balance. The collection agency told me that they will charge me for the whole activation fee and a $3 transaction fee for the transaction. So now Verizon came back and said I owed them the $3 because I paid the collection agency their transaction fee.
I am very disappointed and furious about the whole Verizon operating system. Charging a customer for an activation fee for a service s/he has not consumed or used does not make any business sense. In addition, they do not know how to coordinate with the collection agency on overdue bills. Give the customer a heads-up that they will be charged a transaction fee on top of the overdue balance, and that transaction fee does not count towards clearing the balance.
I have completely lost my confidence in Verizon albeit the many good feedback from my friends.

Hi crystallau52,
Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

My 12 days experience with Mac mini (intel)

I bought a Mac mini 2 weeks ago (core duo, 1Gbyte RAM, 100Gbyte HD).
I have expected quite Mac mini, however my one was loud, in particular in an otherwise quite room. I’m still not clear from where the noise came. My best guess it is the motor of the fan, which was running all the time.
I called apple care and was told the mini should be quite and I could exchange the Mini, because is was still within the 14 days. My Mini was exchanged without problems.
For a new start, I couldn’t use the Mini at all, because the power cable was missing; another trip to the apple store was necessary.
My ‘new’ mini was slightly quieter, but definite much louder than my previous G4 iBook. I think the noise from the fan can be a problem, but I guess this is a very subjective area.
Ten days later, the computer froze (Bluetooth keyboard/mouse) whenever I plugged in my second USB memory stick. Soon later, Bluetooth wasn’t working at all. Zapping the PRAM and disconnecting for 5 minutes didn’t help. I installed a the tiger update (10.4.6 ) and the firmware update without success. Bluetooth was dead.
I bought the mini back and asked for the refund.
Pros: Extremely fast if you have the universal binaries
Cons: Rosetta is a killer, a old G4/G3 shows a faster response, but I have only experience with MS Office
Finally, Apple Care was very helpful, and Apple Store had no problems in exchangeing the Mini and later give me the refund.
PS: Unfortunately I sold my G4 iBook already and I have to stay with my first generation white iBook

Frank,
That really does stink.. I had a similar bad experience with the mac mini only it had nothing to do with noise problems.. I got mine out of the box, my first mac ever mind you, and it worked fine for 3 or 4 days then it just wouldn't turn on any more.. tried all the trouble shooting tips; exchanged power cords; finally had to send it to my parents to take into an apple store to get fixed because I'm in the military stationed overseas and for some odd ball reason Apple doesn't have a central place for you to send in desktops to get repaired.. that still bugs me about the service but I'll get over it I guess. Loved the computer but can't say it bolstered my confidence in the integrity / reliability of macs at all.. I purchased it in early April and I still don't have it back. Kinda wish I hadn't bought a mac at all now but I guess I'll be glad to get it back..

After bad experience with HTC Inc, should I move to IPhone4 or give HTC Inc2 a shot?

My HTC Incredible is officially dead. I can't get to the screen to do a hard reset since the phone keeps resetting continuously. The phone is 1 year 2 weeks old. No warranty left, so I am stuck buying a new phone. This is the first phone I have owned that died. My previous phone was a Motorola Q and it lasted for three years with no issues. My experience with the HTC Incredible has left a bad taste in my mouth!
So I've got a couple choices it seems for a new phone. The IPhone4, HTC Incredible 2 or Droid X. I have absolutely no experience with IPhones. I have an IPOD nano which has worked fine. Anyway, I am looking for some feedback on the pros and cons of either of these phones. Am I being unreasonable ditching the android phone altogether? I actually loved the HTC Incredible when it was working. I liked all the apps on the android market. I liked the GPS feature using google maps. What I didn't like was the poor battery life. I had to have a charger at home, my car and at my work desk. I was just about to upgrade to a bigger battery when my phone died. And of course what I hate is that it lasted shortly over a year.
I am going to have to buy another phone in the next few days. My wife is up for a phone renewal so I'll probably use her upgrade to get a new phone. I'll seriously consider getting an extended warranty as well to cover the phone up to two years
Thanks for any feedback.

So my bf has a apple Iphone 4 and I have a droid incredible. My phone kills my bfs Iphone as far as potential functions are concerned. At the same time... HTC/android boost of all the things it COULD do without mentioning the fact that not ALL phones can actually handle all of these things perfectly.
So whats the result of this? I'll give you some real life examples
Crap battery life bc the phone does way too much. For example, my google maps does turn by turn navigation and is way easier to use than the google maps on my bfs IPhone 4! HOWEVER, at least the iphone doesn't randomly restart mid-navigation bc if you have turn by turn navigation/GPS on the battery gets hot and the phone crashes and reboots like it does on the droid inc. (not the only one with a restarting problem with motorolla/htc phones.. plenty of forums dedicated to this and the people in the verizon store told me this.. but this is NOT an common issue on the iphone)
Phone been unplugged since 10 am.. I leave for camping trip around 2:30 pm.. I use the internet and google maps to navigate on and off to see if we are close/going the right way/find stores off interstate occasionally on our 3 hour road trip.. browser/app is easy to navigate and lightening fast. We arrive 7 my phone has 10% battery life... Do the same thing on iphone for another trip google maps/internet to look up addresses etc.. his phone has been unplugged since 5 am (and we both played wordfued off and on all day).. its 10 pm.. his phone is at 55%! We use his the rest of the camping trip since mine DIED and plugs are hard to come by.
Finding somewhere to eat after clicking a website link on urban spoon app.. his phone won't open up menu on the website bc it uses flash..my phone opens up the menu.. as I scroll through it or try to look at a different part BAM! browser closes out!! try again.. same thing.. ocassionally phone restarts.. battery too hot maybe? In the end.. we didn't really get to look at the menus too close but I did get an idea of what they had from that preview I got before the browser crashed!! (opera, stock browser, dolphin HD) and im a bit annoyed bc my phone restarted and I am thinking I SHOULD be able to view this!
So what do you want this phone for?? Do you want to add an extended battery.. BTW.. its going to make your phone really fat/ugly and defeat the purpose of the slim design. If so the droid may be more useful.. but be aware that HTC is not as polished as apple although they are definitely innovative.. Thus its only a matter of time before something else goes wrong. Do you want a phone that is comparatively overpriced but extremely simple.. can't do much to it but it is rather useful and it doesn't have a removeable battery (because it never needs a battery pull!) You can get an app to do anything and everything you ever dreamed on the droid w/o voiding the warrently!.. but it might also do more than you dreamed by forcing its self shut or sending your phone into restart mode or freezing it. You can do a lot with Apple aps (whatever apple allows you to do if you dont jailbreak).. but you might have to pay for it by ruining your warrently with jailbreaking or literally as many free apps on droid cost money on iphone.. So you decide what is important to you.. doing everything you could want with your android phone (and sometimes nothing as it is not the most reliable device) or several things on your simple iphone??

Grey screen issue with 10.5 & 10.5.1 - bad experience with Leopard

Here's a quick overview of my bad experience with installing Leopard:
*1st attempt:* Upgraded Tiger 10.4.10, was greeted with the blue screen. This was an APE issue.
*2nd attempt:* Archive and installed above install. This is where the continuing issue first occurred. The issue being on the first or second reboot after a 'successful' installation, I get the grey screen and spinning gear loop. In verbose mode I see this recurring loop:
Mez com.apple.launchd[1] (com.apple.nDNSResponder |xxx|) : posix_spawnp("usr/sbin/mDNSResponder", ...): No such file or directory
xxx = incremental value, it adds 1 each time the error cycles, which happens roughly ever 10 seconds).
Additionally, Disk Utility reports this error: Error: The underlying task reported failure on exit.
*3rd attempt:* Erase and install. Same issue as 2nd attempt occured.
*4th, 5th, 6th attempts:* Bought a brand new hard drive to replace the old one. This was an idea that was raised on another one of my threads. People thought I could have bad sectors. Tried upgrading and archive install from 10.4, no. Erase and install, no. Same issue as before.
*7th attempt:* Tried swapping out the RAM from a friends MBP (who has successfully upgraded to Leopard). No, same failure as before.
*8th attempt:* Tried using his Leopard disk. NO!
*9th attempt:* My last attempt so far... Erase and install, then applied the 10.5.1 update. It all went well, but it always has, until the point where I reboot. It successfully rebooted once, but to be sure all was fine (before using the migration assistant) I rebooted again... Oh what a surprise, it doesn't work anymore. Same enraging loop.
*Any new ideas people, I have faith that there is some genius out there who can provide me with a solution. I will love you forever if you can help me.*
*Quick question:* Do other people see the dialogue box that appears before the computer restarts...
"Updating Boot Caches - The Boot caches are being updated, the system will shutdown when this task is complete" (It's sort of along those lines. I don't have enough time to write down exactly what it says)??
Oh well, back to my newest backup (10.4.11).
*Fingers crossed for 10.5.2 :D*

THANK YOU!!! At least preliminarily...
I've spent the last three hours researching and troubleshooting my greyscreen dilemma, and your post is the only one that seemed to work so far.
I installed Leopard 10.5 onto my G4 Dual 1.25 Mirror, successfully restarted after the install, then had glitchy problems including being unable to run Software Update or even run the Leopard Update after downloading it from the apple website. So I restarted the computer (after removing the Install DVD and shutting the drive door) and found myself stuck at the grey screen with the spinning ball.
Nothing worked. I couldn't do anything to get it to boot.
After researching, I booted into single user mode and ran mount -o rw,remount / # (from this thread: http://discussions.apple.com/thread.jspa?messageID=5796214&#5796214) and when I exited and it began to boot I saw it get stuck at mDNSResponder line prompt, repeating the line prompt every 5 seconds or so and never getting anywhere.
Then I found your post and changed permissions as you mentioned, exited and it booted up successfully. I then immediately ran Software Update and installed the Leopard 10.5.1 update and now all is well again.
Insane for this to be required. I barely know what single user means and would have sent this computer in to Apple if I hadn't found your solution.
Hopefully the next person who searches on this problem will find this and save themselves a horror story too. Thanks again.
Jeff

Anyone have good advice re standalone CD Duplicators ?

Hello,
Does anyone have good advice on purchasing and using standalone CD Duplicators with Lightscribe for CD labels, of the kind suitable for a one-person set-up, rather than a large commercial firm ?
Furthermore: since I'm planning on releasing several different products (in different areas) and also offering these as MP3 downloads in short succession, it would be too much financial outlay at one go, to get a professional printing firm to print the CD box inserts as well. It would seem better to print these myself too - at least in the beginning. Are there duplicators which also do this ? Or would a colour laser printer be suitable ? I've used an inkjet photo printer for the few previously created and am heartily sick of all the 'problems' this gave me.
Any thoughts on this would be appreciated !
Thanks,
Matrose.

Kar209 as Ken suggested it would be best if you post to product specific forums for the software you are going to utilize. The product specific forums are populated by users who regularly utilize the Adobe Creative Software in real world workflows.
You mentioned Photoshop and Illustrator you can find their specific forums at:
Photoshop General Discussion - http://forums.adobe.com/community/photoshop/general
Illustrator - http://forums.adobe.com/community/illustrator/illustrator_general

After I updated lion to 10.7.4, app store does not recognize my ID APPLE and it unable to connect me to app store in order to update/download apps? What have I to do? I have the same problem with mac mini e mac book air. Please help me!

After I updated lion to 10.7.4, app store does not recognize my ID APPLE and it unable to connect me to app store in order to update/download apps? What have I to do? I have the same problem with mac mini e mac book air. Please help me!

Your advice did not help me. I also installed 10.7.4 combo but the situation is the same.
my internet connection is ok, mail is ok, but app store after 3 resets does not recognize my ID and it says "connection is not possible". Why? I have the same problem in both my mac mini late 2009 and mac book air 2010? Is it a problem of 10.7.4 update? I have to solve this problem and how can i return to 10.7.3 if my last backup was not with 10.7.3???thank you for your kind collaboration...

I just bought an Apple TV and i have a bose sounddock with a mini jack in the back and and optical cord with a mini adapter on it (so optical cord going into the Apple TV and the mini adapter on the other end going into my bose dock but i dont get sound??

I just bought an Apple TV and i have a bose sounddock with a mini jack in the back and and optical cord with a mini adapter on it (so optical cord going into the Apple TV and the mini adapter on the other end going into my bose dock but i dont get sound?

Not all the sound docks accept both analogue and optical on the auxillary input - I don't think the portable ones does but may be wrong - check the user manual.
As I said earlier all the mini optical (min Toslink) adapter does it make the optical connector fit a smaller socket, it does not convert digital audio to analogue for an analogue only auxillary input.
AC

I had a very bad experience with apple maps. It is not at all useful. How such application is developed by apple I dont undersatand. Pl help me how to remove it from my Iphone. Vijay from Hyderabad. India

I had a very bad experience with apple maps. It is not at all useful. How such application is developed by apple I dont undersatand. Pl help me how to remove it from my Iphone. Vijay from Hyderabad. India

Tell Apple.
http://www.apple.com/feedback/iphone.html

HT1206 i have had bad luck with computers laitly and have 5 pc allready authorised now i have a new one i cant authorise it so i can not access my itunes account can u deauthroise my pc from my accont so i can access it again

i have had bad luck with computers laitly and have 5 pc allready authorised now i have a new one i cant authorise it so i can not access my itunes account can u deauthroise my pc from my accont so i can access it again
<Email Edited by Host>

http://support.apple.com/kb/HT1420

New Customer - Have had MISERABLE experience with Verizon service and Customer service

I am a brand new customer of Verizon Fios and so far I have zero good things to say about it. If it wasn't for the aggrevation of switching cable companies, I most definitely would go back to Comcast.
I moved into a new home in the middle of April. The previous owner had Verizon Fios in this house, so there was minimal installation that had to be done when I initially set up my cable. My house was pretty much empty at the time, so we had the TV's set up where we had a place to put it (upstairs, kitchen, and living room). We recently bought bedroom furniture, so we could now move the TV to where we initially wanted it, in our bedroom. However when we tried to hook it up to an outlet, no picture came though. This is when my awful experience with verizon customer service (or lack there of) began.
I took time out of my work day to call Verizon about this problem. I was on hold for about 30 mins until I actually heard a human's voice. He was unable to help me since I was not at home to unplug and plug things back in.
I called again when I was home, this time I was on hold for about 20 mins (wow)... the first person could not help me, so she transferred me to another department... put on hold for 35 mins.... this perosn couldnt help me either and they transferred me back to the SAME DEPARTMENT I WAS INITIALLY TRANSFERRED FROM.... put on hold for about 45 mins... finally i speak with someone that knows what they are talking about. Of course I have to go through all the same steps that I did the first time which did not work. As this person decides I need a technician, he begins to look up available dates... and then after an hour and 35 mins on the phone, it gets disconnected! I wait for 5 minutes to get a call back but I get NOTHING. I spent now 2 hours trying to deal with this and verizon doesnt even call me back when its their phone that gets disconnected? Thats terrible.
I call back after 10 mins and am put on hold right away (obviously).... after 25 mins of being on hold, shocker - the call is disconnected again.
That was enough for one day
I call back again the next day... same old thing... put on hold for 30 mins, talk to one person who cant help me, transferred to another department and put on hold for 20 more mins.
Finally with the tech department who says they are going to schedule a tech to come out to fix the problem but also mentioned they are going to charge me $55 for this! Are you kidding me?????? Verizon wastes about 4 hours of my life and busy day and then has the nerve to say they are going to charge me for it? I asked the person several times if I could speak with a manager or supervisor, they never let me. I asked multiple times and she just said that they wouldnt be able to help me and that the charge would stick.
I can't imagine that anyone would treat a brand new customer like this. I will not recommend Verizon to any one until I see some kind of help or REAL customer service from them.

I did call them this morning, and still on the phone.
I will say this - the reps are very friendly and do try to help in earnest. That's been my experience overall with Verizon. So in terms of the actual people, I give them an A+.
In terms of their system and how they process things, they get a big fat F. The very idea that I sent back a phone with accessories and their warehouse only registered the return of the phone pretty much says that there is something fishy going on there at the warehouse. And it took an hour to sort this out so far and counting.
The thing that bugs me about Verizon is how complicated it is to get everything straightened out.
Right now, they are trying to sort out the activation fee - I already have been charged one and now they are trying to figure out if i have to pay another one. Another 15 minutes just on that.
Everything has been resolved. Thankfully, Verizon's saving grace is that their reps are nice people.

MY BAD EXPERIENCE WITH CHAT AND VISION

In my personal e-mail I received publicity inviting me to purchase a Skype credit gift card. I thought it was a nice offer and I happened to have a friend that had the need and could use such a gift. I procedeed to purchase a $10 dollar gift card, I did the transaction from Colombia and sent it to my friend in the US. Shortly after the purchase I received a message warning me that my order was being under security scrutiny. I found it unexpected and unjustified (Is my $10 dollar order a security risk of some sort?), but I thought that maybe it was because it was an international order, and I understand the need for security in online transactions, so I decided to not worry, trusting in the spotless service that I have had from Skype up to that point. At that moment I noticed that the one providing the service was no Skype but Chat And Vision (whose website, by the way, looks far less friendly than Skype's).
Then I received an Email telling me that the order has been rejected. No justification, no explanation. Just a politely worded but most unhelpful and uninformative e-mail. It made a point of telling me that they didn't retain the payment, yet my card was charged and no refund has been made so far. I replied the e-mail asking for a reason, and how to get a refund. I received the automated reply telling me that somebody would contact me the next day. It's been a day and no reply so far.
Searching online I found mine was only one in a long list of blunders and poor service from Chat And Vision. The complains on forums and online outnumber the claims of good service. Mine is a very small case compared to other complains I have read about. It was a small purchase for a smal amount, but it turned into an unexpectedly unpleasant experience for something that should have been a simple purchase ( Am I really such a security risk that I can't be allowed to place an order for a gift card?)
In the end I feel that I was snared into a trap with that offer. I trusted, I paid, didn't receive the goods, haven't yet received the refund, my friend really needed that gift and had to do without, which caused him inconvenience, my high regard from Skype has been tarnished, and I'll hesitate to make new purchases of Skype services in the future, if they keep being powered by Chat And Vision.

Some updates: I received two e-mails from Chat And Vision, regarding my two questions as to why my order was rejected and how to get my money back. These are the answers:
The first one (Ticket ID: PBF-650-80186), says: "Thank you for your email. Firstly, apologies for the inconvenience this may have caused to you. Unfortunately, due to security reasons I am unable to divulge this information. However, should you wish to make another purchase with us again, we will try to process your new order instead".
Polite but uninformative. Notice that beyond an unfocused general apology it does not acknowledge any problem nor does pledge any improvement, just a vague statement that they may allow me to use it's service again if I choose to try (not exactly reasuring).
A second answer to a second e-mail says: (Ticket ID: SVN-701-71147) "Thank you for your email, please be assured the money will be refunded back to you."
That's all. Again polite but no useful information, just a vague assurance of refund, somehow, someday into the indefinite future. If it happens I'll post it here but I'm not holding my breath.
Reading other answers from Chat and Vision posted online here and on other forums dealing with their service, there appears to be a pattern of politeness, vageness, refusal to acknowledge problems and absence of a pledge to improve. Their costumer care seems designed to placate the user without promising to get better, and is so devoid of helpul attitude that it makes me believe that their messages are redacted by a software program, and consumer complains never reach any administrative person. I might be wrong but the doubt has been sown which is a shame. Up until now I was very vocal on my praise for skype, recomending it to family and friends as a very useful and good service, but this experience with Chat and Vision, and my discovery of their costumer service history online, has set me thinking about looking for alternatives to Skype, and certainly has dissuaded me to recomend Skype to anyone ever again,or at least while their sales are still managed by Chat And Vision, or at least while Chat and Vision continues its customer service attitude, polite on the surface but haughty and unhelpful underneath.
If there are new updates I might post them here, but for now I will not pursue the matter further since the amount involved was small and I see no point in sending more e-mails to Chat and Vision. I just feel bitter that the great service that I felt was Skype has ben tarnished by this experience. Just some final thoughts:
I do not complain that my order was scrutinized by security reasons, I understand the risk of illegal activity on online transactions, and the need of online companies to be careful, but the process Chat and Vision used seemed overly unconcerned for the confort of the consumer. It took around a full day for my order to be scrutinized and then rejected, which did let me for a long time in the dark not knowing if my gift would reach the friend I wanted to give it to. This is 2014, does Chat and Vision not have the tecnology to do a better and faster process? Do they scrutinize online orders by hand? I have read more cases similar to mine here on this forum, which to me implies that Chat and Vision are overly and unnecessary zealous on their security procesess. ( Also it is jarring that they seem to consider their clients to be criminals, for no reason at all and with no opportunity to contest the charge.)
If they are going to reject a transaction on security reasons, why not do it before the payment is processed, not after, which can be stressful to the consumer that gave the money and didn't receive what was advertised, for no real reason. Seems to me there is a mistake in the way the system is set, or there is a clear disdain of what the client might think or feel.
I think that's all. Thank you if you went all the way thru this overly long rant. If you are a consummer beware that when you buy services from Skype, you are not buying from Skype but from somebody else and that somebody else does not have a spotless record. If you are an administrative person from Skype or Chat and vision, I hope you eventually prove me wrong about your unconcern for the welfare of the consumer. My experience so far is not encouraging but that may change.
Have a good one.

A bad experience with Lenovo repair service...got more problems now than when I brought it in

Paragraphs with ** may be skipped if you just want the short and sweet version:
**I bought my X61 in April 2008 and everything was great. I loved the laptop except for one thing: it had an extremely tight PC slot (although it was completely functional). I had a difficult time inserting my PCMCIA soundblaster sound card and removing it was even more difficult. I literally had to brace the laptop between my left arm and chest and manually pull the card out because it was so tight. I am an university student so I did not have time to deal with that problem because it was during final exams. I finally found some time recently to bring my laptop for repair. I called Lenovo and they recommended me to bring it in to my city's authorized business partner repair shop because they said it would be faster. So that is what I did. It turns out that they have to replace the system board because the PCMCIA slot was attached to it. In the end it took 3 trips (30 min drive each way) over a span of 2 weeks before I actually got my laptop fixed because the system board was backordered. Finally 2 days ago I got my laptop back and indeed, the PCMCIA slot is not tight anymore...yay! And that was when all the trouble started:
After bringing it home, I started to find more problems with the laptop than before I brought it in:
First thing I did was try to reactivate the TPM chip but it turns out that the TPM chip already had an owner. I found that strange and tried my previous passwords and none worked.
I can no longer output my display to my external LCD monitor. It doesn't work regardless of whether I plug the VGA cable directly to the laptop or via the Ultrabase 6. I know it's the not the cable because it works with my older laptop. I spent countless hours trying to figure this out and uninstalled and reinstalled several versions of Intel X3100 video driver as well as Thinkvantage Presentation Director. Even during boot-up it does not show up on my external monitor.
The Bios date/time and other settings get reset each time the external power is lost (e.g. remove battery or unplugging AC). This usually indicate that the computer CMOS battery is dead or bad.
From the above problems, I can only conclude that Lenovo sent a used defective system board. There could be other problems that I don't know about yet.
Initially I had tried to call Lenovo technical support (3x) and they were next to useless. The first time I called, the technician pretty much blew me off telling me that they can't help me and told me to search Lenovo support page for the answers to my problems. I couldn't believe it! Furthermore, I wanted to know how I can reset the TPM password and the first rep told me that that they would need to charge me for walking me through the steps. (in the end I figured it out on my own)
I am very dissatisfied with how things turned out. I know I now have to get my system board replaced again but this has been way more trouble than it is worth. I had spent many hours driving back and forth to the repair depot and even more hours troubleshooting the problem on my own because Lenovo support couldn't help me. It has completely destroyed my confidence in Lenovo. How can they be doing repairs with defective used parts??? What options do I have?
Message Edited by tallshorty on 06-15-2008 11:46 AM
Message Edited by tallshorty on 06-15-2008 11:50 AM

Tallshorty,
Wow! Apologies for such an experience. First, could you send me a PM with your contact information, your system model & serial #, and your service case number(s) if you have them handy? I will ensure you get some help.
Secondly, service parts may be new or refurbished. - Sorry to hear about this TPM problem - we can look into the process to ensure this is tested for, and ensure this does not happen, although it sounds like you've solved this part.
Thanks for sharing your story.
Mark
Message Edited by Mark_Lenovo on 06-18-2008 09:41 AM
Message Edited by Mark_Lenovo on 06-18-2008 11:59 AM
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
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