Anyone have their credit card info being stolen after iTunes purchase?
Well, I tried using my credit card this weekend and it was denied Friday night. I tell my friend that is odd because I just checked my balance and knew I wasn't overdrawn or anything. He knew I had just purchased some music on iTunes that day and the day before and told me he has had problems with his credit cards and he thought it was related to iTunes purchases. I guess I can't prove it, but the only purchase I made with my card Thursday and Friday was on iTunes and the next day I had someone buy $105 worth of pizza at Papa Johns somewhere in Florida (I live in Missouri) and then they tried to charge $1800! I don't mean to accuse iTunes, but I was wondering if this is something that is happening frequently and should be brought to iTunes attention?
I too have had issues with fraud on my credit card on the iTunes App store.
From the day after I registered my credit card on the app store (3 Aug ) till 12 Aug there were 14 fraudulent transactions on my card.
What makes my case slightly different is that I had no fraudulent activity on my actual iTunes account but rather various declined authorisation fees from lastminute. Some successful transactions for EasyJet and some online telephony service safebillinc.com (ironic I know). I live in South Africa – these were all UK based transactions. Then there were 3 transactions from Telkom ADSL – our local telephone service company.
How that happened is beyond me.
Apple’s response to my problem was laughable and unhelpful.
After looking online for about an hour to find a PHONE number to speak to a PERSON – after holding for 10 mins – I got redirected to the website to send an email.
The response I got was:
“I understand you are concerned about iTunes Store purchases that were made with your credit card on someone else’s account. I can certainly see how disappointing this would be and I’d be happy to provide any information I can to help.
I’m glad to hear that you have cancelled your credit card and disputed the unauthorized transactions. A member of your credit card company’s fraud department will contact the iTunes Store directly to resolve this issue. I am sorry, but I cannot reverse those charges for you.”
Seems like a standard response since they are addressing some other issue other than mine.
I have changed my itunes account to reflect no card – only free apps for me for now.
I have cancelled the card – moaned to my bank but I guess other than waiting for all the charges to be reversed (once the letters of dispute have been assessed) it’s out of my hands now.
I think Apple really need to wake up and take these security issues seriously.
Similar Messages
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Someone stole my credit card info and is charging itunes purchases to my card. How do I notify itunes so that they can stop these people?
contact your credit card company
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I have a 50.00 itunes balance and I am unable to use it. Why is it requesting credit card info when I try to purchase music? I've already redeemed my gift card onto my itunes account, so I no longer have a code.
Because your credit card info is how itunes verifies your account.
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I want to use a gift card to purchase music thru i tunes, have a $15 credit but i am asked to confirm my credit card info. How do I purchase using my $15 gift card credit and not be charged on my credit card?
Hey,
Even tho iTunes is asking to confirm your credit card details, when you purchase something it will still draw from your iTunes balance first. I think it is just a security check to ensure no one else is using your account.
This happened to me a couple of days ago but i simply conformed my details and entered my card security code then itunes took the payment from my account balance. -
HT5621 i dont have a credit card how can i go itune store
i dont have a credit card how can i go itune store
Redeem an iTunes gift card, or create a new ID by following the directions here:
http://support.apple.com/kb/ht2534 -
HT204053 how do i delete my credit card info on my apple itune account?
How do I delete my credit card info on my apple itune account?
Hello ell74
You can change the credit card information to none by following the steps in the article below.
iTunes Store: Changing account information
http://support.apple.com/kb/ht1918
Thanks for using Apple Support Communities.
Regards,
-Norm G. -
Do you have to have a credit card to get artworks from iTunes Store?
Do you have to have a credit card (or another pay option in order to register an account) to get artworks from iTunes Store?
MBP Mac OS X (10.4.8)No, but signing up without one is slightly tricky. See HT2534 - Creating an iTunes Store, App Store, iBooks Store, and Mac App Store account without a credit card.
If you've already created the Apple ID that you want to use and are now being pestered for a credit card try the method given here. If you use this I'd be interested to know how you get on because I haven't yet had the time to try it myself.
tt2 -
If you dont have a credit card can you use the itunes card to make a apple id
I was wondering i am 14 and dont have a credit card but do have a itunes card so would it work if i enter the itunes card code to make my apple id
Yes. You can also do this:
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
You have to follow the instructions. -
I am unable to enter billing info in Apple ID to get hooked into App Store or iTunes. It wont't go past the credit card info. It keeps prompting me to see tech support. Can you tell me what I'm doing wrong? It's quite frustrating.
If you are getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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HT2534 I want to remove my credit card info and only use iTunes cards
I want to remove my credit card info on iTunes and just use iTunes cards
Go to http://www.apple.com/support/itunes/account/ and look under Managing Your Account Section and click on Changing Account Information or http://support.apple.com/kb/HT1918
Hope this Helps
Let me know. -
Anyone's credit card info get stolen
Anyone get their info stolen if so what you do
Stolen from where?
Would assume you would contact your credit card company. -
Question~
I am currently using a Credit Card for payment methods on the ITUNES store. But my sons are now using it also, so my husband thought it would be best to delete the card and buy ITUNES gift cards instead so we dont have to keep loading this card. But it's not deleting my information. I redeemed the cards already and says that I have a balance on my account. But when we try to purchase something it takes me to the billing screen and it says there is an issue with a previous purchase because the card was declined! What do I do?? Someone please help. Thanks so much!Remove the invalid credit card.
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HT1541 I need to have my credit card info fixed, it has been decline
Need to fix credit card infomation
Changing Account Information > http://support.apple.com/kb/HT1918
Accepted forms of payment > http://support.apple.com/kb/HT5552
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
Do I have to provide a credit card for my childs itunes account, and if I do, can I restrict my childs use of itunes strictly to prepaid itunes cards?
If you only want the free iPhone apps, take a look here:
http://support.apple.com/kb/HT2534
Read the steps carefully as the order in which you follow them is apparently critical. This seems to come and go, or only apply to App Stores in specific countries, so you may not see the option for "None" when asked for a payment type.
You will of course not be able to get anything other than the free content without entering in some sort of payment method (credit card, prepaid iTunes card, gift certificate, etc.)
Alternatively, buy an iTunes card and use that to open your account in the iTunes Store.
Regards. -
I just want to purchase the next level of Candy Crush Saga, haha. Please help!
If you were instructed to call them, then that's what you should do. They will probably need to verify your identity before helping you with the security question.
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