Anyone help with final bill?

Question

I tranferred to plusnet in february using a mac code. Transfer of broadband and phone line went through as expected but BT customer help say the advice of transfer is still sitting at open on the BT system. Subsequently my bills from then include anomalous broadband  and phone rental charges. The latest BT advisor asked me to contact plusnet and have them resend the request. Plusnet say this isn't possible technically but they were aware of problems with the BT system not accepting mac codes properly earlier this year. They did provide access to system notes showing service transfer progression at their end.  I could forward these screen captures as pdfs to anyone with the authority to enter correct dates into the BT system. Hopefully this would autogenerate a more accurate bill? I've tried sorting this out by phone about five times since february and seem to be at an impasse. Any advice welcome.
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Answer 1

I'm having the same problem with these a-holes. I've been trying to put it right for over six long months now . Disgraceful,deplorable rabble . They deliberately go out of their way to screw the private customer as that is the small change business ....the big bananas come from their Corporate Accounts ,who probably just pay whatever they're charged without question , as the money is coming from a bottomless pit/corporate account as opposed to a private account .
They tried the same ruse on me saying that the new provider had not done this, that and something else - and said that it was up to me to sort it all out . The new provider HAD in fact done everything correctly , it was the dopes at B.T. again.
Headless chickens . Left hand - right hand . They go out of their way to make simple things unneccesarily complex, call you a liar and basically do everything possible to make the problem worse . God only knows what little extras will be added to my final bill  BUT AS GOD IS MY WITNESS I WILL FIGHT THESE B#STARDS ALL THE WAY TO THE COURTS REGARDLESS OF HOW MANY "SHAVEN HEADED GEEZERS WITH TATTOOS, BIG BOOTS AND DODGY DOCUMENTS" they send.
what DO they get out of it ??????