Anyone know a trick to get a response from Adobe?

Adobe aged out the password on my account. They have twice promised to contact us about recovering access to our account. We have not ever been contacted by anyone.  Does Adobe ever do what they commit to?

Well, thanks for the reply, but web chat was the technique I tried. Note the following excerpt:
"Rachana: In this case I request you to update email address.
  Rachana: Is that okay with you?
  Jim: If I can.
  Jim: But I can't get into the account to update the e-mail address.
  Jim: Can you do it for me?
  Rachana: I can forward the case to next level and you will be notified via email within 2-3 business days."
The next level never responded. I have since tried a third chat session, because I don't know what else to do. NO response yet, but if I get one I will post it here.
"Sumanth: In this case, I have updated the case to change the email address. Our relevant team will contact you after changing the email address, they will contact you within 24 hours via [my e-mail e-mail address]"

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