Anyone know how to reach someone in customer service who will not out and out LIE to us?

Just so frustrated right now... in the near week since my husband's iPhone was stolen, we have spoken to four different reps and three so-called supervisors. Each one has either made the problem worse or actually lied to us. Does anyone know how to reach someone at Verizon who will help us? We have three iPhones with Verizon and are ready to leave for AT&T.
So far, this is what we've had:
1. As we were tracking the phone with the police to get it back, Verizon tech support advised us to wipe the phone because we'd still be able to track it. WRONG. Phone lost forever. Verizon clearly does not understand what "wipe" means on MobileMe. What they should have said is, "We don't know for sure, so don't wipe it."
2. Rep transferring my husband's phone number to a backup handset transferred MY number to that phone, deactivated MY iPhone and reported it as stolen. When they were trying to fix it, we were assured that our unlimited data plan would not be affected. WRONG. Reps are now refusing to give it back.
3. Next rep advised us to get insurance on the phones because if anything happens, they are replaced for free. WRONG. $199 deductible, which we found out from the next rep.
4. The supervisor we spoke to yesterday said she would pull the tapes from the call center, review them to make sure that IT gave us the wrong information, and then call us back the next day with a discounted rate on a new iPhone. She gave us her name and direct number... both of which were bogus. The number goes to a media specialist at some public school. Subsequent reps have told us that there is no way anyone at Verizon would say that.
5. We have been promised three times that a supervisor would call us within 24 hours... almost a week later, no calls from anyone.
So if anyone has any leads on how to speak to someone who will make this nightmare go away, please, please, let me know. Thank you.

feochadan wrote:
Thanks to this board, my problems were solved! This thread can probably be deleted.
The point of this board, being a peer to peer forum, is so that people can learn how to resolve issues that others have already gone through. Please let us know how it was resolved so that others in the future with the same issues can be assisted.

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