Anyone know why I haven't received the 2.1 update for Droid Eris?

I called Verizon and the said that there is no update from 1.5 to 2.1. Then they said I can't get it anymore. I have had problems for a year or more and now I am faced another problem.
My fellow employees use AT&T iPhones....they work. My boss is tired of the delayed voice mail, freezing and rebooting and wants me to switch....Can't i just get the update to see if it fixes any of these problems?
Verizon wants to sell me another phone after 10 years of service with them. They should just exchange the broken one that they sold me....Asurion say's I don't have insurance!
Ok, I have vented...can I still get the update and will it resolve these problems?
Thanks

Google eris 2.1 ruu and you should find a link to it, doing the update this way will erase all of your apps and settings but it is the only way to get the update. The OTA version is no longer available but this will give you the official software and is the way the update is done on phones at the factory. Also, this update is done through your computer so make sure you read any instructions that are included on the site you find.

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