Anyone missing Movies and TV Shows menus during nor'easter?

When I first woke up the Apple TV today (installed latest version of OS yesterday: iOS 4.4), all main menus were present. Suddenly movies and TV Shows disappeared and all that works is Internet (but I can't get past YouTube), Computer, and settings.
Anyone else? Did Apple's TV server go down?

Excellent! Thanks!
As far as I'm concerned Apple TV is not a device, but a service and should be supported for its lifetime.
BUT...
Here is what the "wonderful" Apple support says (from India):
"Welcome to iTunes Store Customer Support. My name is Vaishak and I am glad to assist you today.
I understand that movie and TV show menus just disappeared from your iTunes Store page after updated latest version of iTunes (?!?!?! They don't GET IT). I know you must be eager to get this resolved and I will do all I can to help you with this matter.
You may find the following article helpful:
Apple TV: Basic Troubleshooting
http://support.apple.com/kb/HT1551
You can get lots of useful information on our Apple TV support pages, which are packed with instructions to help you use Apple TV and resolve issues:
http://www.apple.com/support/appletv
If you require more assistance, you may wish to call our AppleCare technical support team.
An AppleCare Technical Support Advisor can tell you about Apple's complimentary and fee-based support options, as well as help you determine which option might be most helpful in this case. To find the appropriate phone number, please visit:
http://www.apple.com/support/contact/phone_contacts.html
If I can provide additional help in finding the right Apple resource for you, or if you need assistance with your iTunes Store account, please reply to this message. I will be happy to help.
Thank you for being an iTunes Store customer. Have a great day!
Sincerely,
Vaishak
iTunes Store/MacApp Store Customer Support"

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I'm missing movies and TV shows on iPhone, iPad and Apple TV

I've purchased a significant number of movies and TV shows over the last few years. When available in HD, I always purchase titles in HD, whether they're TV shows or movies. I have iCloud enabled on all of my devices, and am also an iTunes Match subscriber. I very much enjoy having all of my content available, whether I'm at home or on the road. As long as I have an internet connection, my content is available.
Unfortunately, it would seem I'm missing random items from iCloud -- movies and TV shows. For example, I purchased both Cars and Cars 2 (Disney/Pixar) in HD, but only Cars shows up on our iPads, my iPhone and our Apple TV. Cars 2 is missing. Likewise with several episodes of the Big Bang Theory--none of my Season 1 episodes show up on the iPads, iPhone or Apple TV, but purchases from Seasons 4, 5 and 6 do.
The items are all downloaded on my MacBook, so they all appear there. If I go to the iMac, Cars 2 and the Season 1 Big Bang Theory episodes don't show up as available iCloud downloads. However, if I go into the iTunes Store and select these items to purchase again, iTunes tells me I already purchased the item and downloads it to me for free. So if iTunes knows I purchased it, why doesn't it show up in iCloud?
If this were an issue of studio rules/copyright, I would expect this problem to be specific to movies/shows from certain studios. In the case of Cars and Cars 2, these are both Disney/Pixar films, so why would Cars be in iCloud but not Cars 2?
Another movie that DOES show up in my iCloud is Gran Torino, one that I redeemed as a Digital Copy.
There are other TV shows and movies that have this same problem--they don't appear in iCloud but if I search for them in the iTunes Store, I can re-download them at no charge if I already purchased them.
Does anyone know how I can get the "missing" items to appear in iCloud if I legitimately purchased them or redeemed them via a promo code?

I did a little bit more research, and if I go into iTunes and choose to display TV Shows and Movies as a List, I get a nice, sortable list of movies and shows to which I can add columns. A column that you can add is called "iCloud Status."
This column shows either Purchased or Ineligible for all of the titles. And this is where things get really confusing.
Sure enough, the items that are "missing" from the iPads, iPhone, Apple TV, etc. are the Ineligible items, but that's not the confusing part. What IS confusing is which items are Ineligible.
A good example is my Deadliest Catch collection -- I own the entire season 3 and 4 of DC; season 3 is Purchased and Season 4 is Ineligible. Back to the Big Bang Theory, I have five episodes from Season 4 -- 3 are Ineligible and 2 are Purchased.
It makes absolutely no sense that episodes from the same season of the same show would be a mix of Purchased and Ineligible!

I'm not having access to the purchase/rent movies and TV shows menus and also Netflix

I have access to everything I purchased on my PC. I just cant purchase from the Apple store. The menu doesn't even show on the starting screen.

Welcome to the Apple Community.
Check that you have the correct location entered in the store settings (settings/general). You might also try restarting the Apple TV by removing ALL the cables for a few moments.

Movies and TV Shows Missing form iPod menu -- what's up with that?

I purchased my fist movie and TV episode last night to see how well I will like them on my iPod classic. I am connecting to the most up to date version of iTunes on my IBM/Win XP computer.
I watched the episode (Journeyman's first episode -- missed it on Monday...it's not bad) and was pleased. Then watched Hitchhiker's Guide to the Galaxy -- also enjoyable even at the small size (especially the opening sequence which emulates "home movie" style in a very small frame).
Near the end of the movie, my iPod battery was giving up the ghost, so I paused the movie and plugged in. After waiting out the "Do not disconnect..." syncing process the main menu finally appeared on the iPod -- but the Movie and TV Shows selections were conspicuously missing from the menu! I have not seen my Movie/TV episode since.
They are in the iTunes library, obviously, but they simply never show up in the iPod menu. So far I have sync'd a number of times -- the sync settings were originally set by default to sync all songs, podcasts, TV Shows, Movies, Songs, etc... I tried "tweaking" these but to no avail. All syncs result in no Movie or TV Shows on the iPod menu.
Most recently I tried deleting all material from the iPod and then re-syncing all material back to the iPod (no help) and lastly I tried resetting to factory default settings (which originally seemed to work just fine) still to no avail.
When I select Settings >> Main Menu ... from the iPod main menu, the configuration screen also does not contain options for Movies or TV Shows.
It all makes me say "Hmmmm...." and leaves me reluctant to waste money on video media (though thank god my Tiki TV podcasts are still coming through just fine ... no Lala? I don't think so!). Nope, check that! video podcasts are not coming through either. GEEZE!
Has anyone experienced this before? Again, I've updated all iPod and iTunes software. Nothing "funky" seemed to happen to cause the problem, other than it conincided with plugging my iPod in (which kicks off the blasted sync process -- geeze these settings are a pain...I'd prefer the blasted thing to just sync on demand) >:-( Any help/suggestions would be most appreciated. Without a solution, I'll never be able to keep up with Journeyman!
Thanks
NK
Message was edited by: NoKarma4U

wjdavis wrote:
I can't remember exactly what I did. I do know that when I started it up, I couldn't find the Setup Assistant on the hard drive,
No, once a user has been created, you can't run Setup Assistant (without erasing and reinstalling).
What do you recommend for fixing this?
Here's what's happened:
When you first start up a Mac and create the first user account, OSX assigns it UID (User ID) #501. The next one gets #502, etc. Those UIDs (not the user name) are what control permission to files.
You can see those numbers via System Prefs > Users & Groups; click the padlock and enter your Admin password, then select an account and right-click it, and select Advanced Options. Do not change anything on that window.
So . . . assume your old iMac had a user 501 with the data you want; it's identified that way on the backups.
When the Apple Store started up your new Mac, and created their account, it became #501.
When you used Migration Assistant to transfer the 501 account from the iMac's backups, OSX copied everything there "as is" except it had to change the 501 to 502.
The new 502 account has all the right permissions to things now in it's home folder, but the backups belong to user 501.
Have you added much to the Mac since you did the migration? Have you done any new backups? If not, while it's a bit of a hassle, one fix would be to create yet another user account temporarily. Make it an Admin account. Log on to it and delete all the other accounts. Then migrate the accounts from your backups; this time there won't be a conflict, so OSX won't have to change the UUID(s).
But if you have done new backups, this won't work, since Migration Assistant automatically uses the most recent backup. There's a way around that, but it's a bit (or more) tedious.
Clear as mud?

I am missing the iTunes Store Tabs for Music, Movies, and TV Shows. How do I add them?

I am missing the iTunes Store Tabs for Music, Movies, and TV shows. How do I add them?
It is very strange especially not having the Music Tab. I desperately want to download music...
Please help, anyone please, thank you.

To begin with, I would like to try to explain Apple's confusing nomenclature in regard to iCloud.
Apple have called the whole cloud thing iCloud, there are a number of features under the iCloud umbrella, some of which require their own login. iTunes is one of these, another is what Apple have unfortunately also called iCloud too.
You can use the same Apple ID (account) to login to both iCloud and iTunes, but you don't need to and often users will login to each service using a different ID.
The part that you need to remember is that the services available when you log into iCloud are completely different and unrelated to those when you log in to iTunes. Your iCloud login enables mail, contacts, calendars, find my phone, Back to My Mac, Documents & Data sharing and photostream, it does not affect any of your iTunes services.
To avoid confusion when discussing your problem, when I mention iCloud, I am referring to the services under the iCloud login, Whereas I will refer to the whole cloud thing as The Cloud.
To go back to your question; you cannot merge accounts, but perhaps using one account for iCloud and the other for iTunes will resolve the majority of the reasons you needed to merge to begin with.

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So, I have recently begun purchasing movies and TV shows through iTunes in an attempt to further enrich my Apple ecosystem (and to have awesome movies to watch on a 5.5" screen ). I have had mixed experiences with this transition and am still having issues. For example, my Apple TV worked fine with all my purchases instantly -- no problem there. My Mac Mini takes a bit but it sorts itself out in no time. My iPhone 6 Plus, however, has failed at showing new purchases in the cloud in the videos app (for example, I purchased Doctor Who Series 8 and wanted to watch an episode the other day but was disappointed to find out that it wasn't available in the cloud). My Macbook Air though.. absolutely no movies or tv shows show up in iTunes. I can download them from the purchased section of the iTunes store, but at 2-3 GBs an episode, and the limited memory of a Macbook, I have only condoned a desire to stream them through iCloud.
Yet I can't figure it out. Why aren't my shows and movies showing up at all in iTunes? All of my iTunes match songs show up just fine. I have checked and nothing is hidden, so I am literally stumped.
If anyone could help me understand why, that would be great. And if anybody knows what is going on with my iPhone's video app, that would be awesome too.
Thanks in advance,
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Oh alright -- I manage to resolve my own stupidity quite abruptly, actually.
Shortly after posting this, I annoying took another gander at iTunes Store settings. To my own idiocy, I must have unchecked "Show iTunes purchases in the cloud" at some point. In my defense, though, the availability of songs in iCloud threw me off quite a lot.
Ha ha -- anyways, if anyone else is having the same problem, check there.

My new Ipod touch will not sync movies and tv shows from Itunes

When I try to transfer movies and tv shows I bought from Itunes I get the message saying that my device is not compatible.
I have been on the phone to Itune support for about 30hours++ . I have been reissued a new Ipod touch but this problem is reoccuring.
I registered my new Ipod touch under another account but I have activated home sharing on my computer.
Can anyone suggest anything that Apple support cannot solve Thanks

What happens when you try to connect to the Wi-Fi? Any error messages? Have you tried a hard reset of the iPod? To do this, press and hold both the Sleep/Wake and Home buttons together long enough for the Apple logo to appear.
Otherwise, work through the remaining troubleshooting suggestions in this Apple support document.
iOS: Troubleshooting Wi-Fi networks and connections
B-rock

How do I delete items (movies and TV Shows) that are on my iPad that I have moved back to the cloud permanently from the cloud?

Anyone out there who can help me permantly delete movies and TV Shows from my iCloud that I moved to the Cloud from my iPad Air to the Cloud?

You can't delete them from iCloud because they aren't stored in your personal account (and don't use any of your storage). You are only seeing download links so they can be redownloaded from the iTunes store. You can't delete anything from this list of previously purchased media, but if you don't want to see them on your device you can hide them in iTunes on your computer as explained here: http://support.apple.com/kb/HT4919. After hiding them, you won't see them on your device unless you unhide them again.

ITunes can't distinguish between movies and TV shows

Hi,
How old is iTunes now? How many updates have we been fed with all kinds of new 'features' that are either not that useful or already duplicate functions? Why can iTunes STILL not catalog files correctly?
I have movies and TV shows all mixed together, some are duplicated and some are just named 'comedy' or some other useless title. I got so fed up with it I spent a rainy day painstakingly renaming and sorting all these files. This was followed by the inevitable long drawn out and slow process of resynching Apple TV, resynching iPhones and basically playing every file labelled 'untitled' or 'unknown' and then identifying and renaming it.
So I was well-pleased when the latest version of iTunes decided it didn't like my new filing system and has messed it all up again. I now have duplicate files, files incorrectly filed, broken links and right now over 400 'missing' files according to iTunes.
They're not 'missing'. They're on the same hard drive in the same folders and in the same place they've always been. They've not been renamed, reordered or in anyway changed, yet the wonderful iTunes has decreed things ain't what they should be and changed it all for me.
I'm not happy. By all means change my files, but not to create the mess you've now left me to sort out.
What is it with Apple these days? why can't they just leave something that works to function properly. I can find my own 'album cover art', I don't need iTunes to paste the wrong art on the wrong album and mix up all my genres, shows and movies.
If you want to help, fix that mother of a problem before making it look pretty.
Thanks,
Rich

It is possible to have mistakenly authorized a computer more than once. To fix that:
Open iTunes.
From the Store menu, choose "Deauthorize This Computer…"
Enter your account name and password.
Click OK. A message appears reading "This computer has been successfully deauthorized."
Click OK.
Repeat steps 2 through 5 above. If you see the same message reading: "This computer has been successfully deauthorized," then your computer was using multiple authorizations.
Repeat steps 2 through 5 above until you see a message reading "This computer was not authorized. To authorize this computer, play a song or video you have purchased using this account."
If that does not fix it for you, you can "deauthorize all" your computers. This will solve your problem, but you may only do this once per year.
Open iTunes on a computer
From the Store menu, select "View my Account..."
Sign in with your Apple ID and password.
Under "Computer Authorizations" select "Deauthorize All".
Authorize each computer you still have, as you may require.
After you "deauthorize all" your authorized computers, authorize each one as required.
iTunes Store: About authorization and deauthorization:
http://support.apple.com/kb/HT1420
One computer using multiple iTunes Store authorizations:
http://support.apple.com/kb/HT1206

Storing movies and tv shows on external drive.

I have moved my itunes music library to an external drive as i was runnig out of space. I'm i right in thinking this only moves my music files to this drive and keeps my movies and TV shows on my internal drive? After buying an apple tv and loading up more movies my hard drive is filling up fast.
Is it possible to store these file on the extrernal drive and still be sync'd with the Apple TV in the same way my music is?
I want to use the Apple TV as a library of my moves and don't want to stream

When you import something to iTunes you can decide whether or not to have files automatically copied to the iTunes Music library or just links to their location elsewhere.
As you probably know this is under iTunes>Preferences>Advanced>General
and selected with the 'Copy Files to iTunes Music Folder when importing' tick-box
When importing new CDs the imported files will automatically go into the iTunes Music library.
If you import pre-existing files from somewhere else on the hard drive either from the menus or by dragging and dropping, then they are governed by the preference set regardless of whether or not they are movies/tv shows or music files.
So if you had 'copy to iTunes Music folder' option set any movies you added will have been copied into the 'Music folder' which is now perhaps a bit of a misnomer and effectively a 'Media folder'.
Simplest way to check if your movies are in the 'iTunes Music folder' or not is to select one by right clicking and choose 'Show in Finder' for Mac or the equivalent Windows option which I've forgotten, but basically opens the folder where the movie is actually stored.
AC

What audio format encoded into iTunes HD Movies and TV shows?

What audio format encoded into iTunes HD Movies and TV shows, AC3, 5.1 DolbyDigital? Its been a long long while since I rented an HD movie on ATV since netflix came around with streaming and BD. Now they have rentals and purchases. Anyone know if the purchases play with 5.1 or better audio?

I think if you pull up the movie in the iTunes store it should tell you. For example, I pulled up the Star Trek movie that came out a few months ago, and it reports "Dolby Digital 5.1 surround sound". Clearly you need to make sure that your hardware supports whatever sound configuration the movie employs.

HT4623 I purchased an audiobook in I tunes on my computer, but cannot figure out how to download it on my phone....it always lets me download purchases of movies and tv shows but doesnt show an option for audiobooks

I purchased an audiobook in I tunes on my computer, but cannot figure out how to download it on my phone....it always lets me download purchases of movies and tv shows but doesnt show an option for audiobooks

Oh alright -- I manage to resolve my own stupidity quite abruptly, actually.
Shortly after posting this, I annoying took another gander at iTunes Store settings. To my own idiocy, I must have unchecked "Show iTunes purchases in the cloud" at some point. In my defense, though, the availability of songs in iCloud threw me off quite a lot.
Ha ha -- anyways, if anyone else is having the same problem, check there.

HT1390 I rented a movie and it shows up in my iTunes "Rented" section, but when I click to play it, it gives me an error message saying the movie can't be played because the original file can't be found. Please help!

I rented a movie and it shows up in my iTunes "Rented" section, but when I click to play it, it gives me an error message saying the movie can't be played because the original file can't be found. Please help!

Never mind I fixed it. Just in case anyone else has this problem, after you reinstall iTunes you have to delete all your old music, and if you have iTunes match all the songs you have saved on itunes match will display and you just have to download them to your Macbook.

Loosing Sync Purchased Movies and TV Shows (ATV 2.4 & iTunes 8.2.1 )

Had my 160gb ATV for about 6 months now with now problems. Have my entire audio library synced, movies, tv, shows etc. All my music is DRM free. All my TV shows are purchased from Apple. My movies are a mixture of ones purchased from apple and some of my converted DVD's via handbrake. Music videos from apple.
Within the last day, my ATV isn't showing all my movie and tv shows I've purchased.
About 2 weeks ago, my ATV upgraded to 2.4 (I do have the latest Boxee running on it). And earlier this week, I upgraded my PC with iTunes to 8.2.1.
Now shows just started disappearing from the ATV.
I "disconnected" my ATV from my PC with iTunes (of course I rebooted both my PC (WinXP) and ATV).
Next I reconnected my ATV to my PC with my iTunes libaray. It is going through a long resynch process.
But it still looks like it is only resynching certain items. Music all look OK (all drm free). Music videos moving over. Only some movies and no TV shows (again).
One thing I noticed is that all none DRM items seem to be resynching. Also DRM items that have Fairplay 2 seem to be resynching. But anything that has fairplay 3 doesn't seem to be moving to the ATV.
I just purchased season 2 of burn notice. It downloads to my PC OK, but none of these new shows are syncing to the ATV either.
Could it be something with particular versions of fairplay?
Any other suggestions?
This is killing me, as I was trying to catch up on some TV shows this summer.
Thanks
Greg

Oh alright -- I manage to resolve my own stupidity quite abruptly, actually.
Shortly after posting this, I annoying took another gander at iTunes Store settings. To my own idiocy, I must have unchecked "Show iTunes purchases in the cloud" at some point. In my defense, though, the availability of songs in iCloud threw me off quite a lot.
Ha ha -- anyways, if anyone else is having the same problem, check there.

ITunes somehow thinks that 2 computers equals 5 and I can't authorize my movies and TV shows because of it. What should I do?

I tried authorizing movies and TV shows on my new iMac that I have authorized on one or two computers/devices total, but when I click to authorize, it says that they've already been authorized on 5 computers. It's quite a bother, and I can't even find how to contact Apple directly to be able to complain to them about their problem. What should I do?

It is possible to have mistakenly authorized a computer more than once. To fix that:
Open iTunes.
From the Store menu, choose "Deauthorize This Computer…"
Enter your account name and password.
Click OK. A message appears reading "This computer has been successfully deauthorized."
Click OK.
Repeat steps 2 through 5 above. If you see the same message reading: "This computer has been successfully deauthorized," then your computer was using multiple authorizations.
Repeat steps 2 through 5 above until you see a message reading "This computer was not authorized. To authorize this computer, play a song or video you have purchased using this account."
If that does not fix it for you, you can "deauthorize all" your computers. This will solve your problem, but you may only do this once per year.
Open iTunes on a computer
From the Store menu, select "View my Account..."
Sign in with your Apple ID and password.
Under "Computer Authorizations" select "Deauthorize All".
Authorize each computer you still have, as you may require.
After you "deauthorize all" your authorized computers, authorize each one as required.
iTunes Store: About authorization and deauthorization:
http://support.apple.com/kb/HT1420
One computer using multiple iTunes Store authorizations:
http://support.apple.com/kb/HT1206

Anyone missing Movies and TV Shows menus during nor'easter?

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