Anyone's iPhone say "temperature" (too hot) and not be even warm?

There was no environment change in the temperature where my iphone has been, the phone wasn't even warm.  The phone gave the  "temperature" warning saying it needed to cool down before using and gave me an option to make an emergency phone call. 
The tech support lady on the phone (I called on another phone) said there was something wrong and I needed to pay $ for assistance or get another phone.  Since I just received the phone in February (on Verizon) I certainly do not think I need to pay for something that is clearly a hardware issue.
I plugged in to my itunes hoping to reset.  There was an update available, but now the iphone won't even turn on.
Any suggestions or anyone else have this problem?  How did you resolve it?

It seems alike an hardware problem, you need ask for assistance in terms of the contract you done with Verizon. Most likely the operator told you the procedure for get a generic replacement, I guess this not the case. Call Verizon service and tell them they have provided you a not working phone.
Anyway, besides voice calls with operators, correct procedure is written in your contract, read it and apply accordly.

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