Anyone swapped a vision box for youview?

I started my tv,broadband and phone contract on the 28th january, I was sent a bt vision box, apparently because sport was included, I'm not happy that bt vision isn't free to air HD, I wasnt explained this when ordering, I've just got off the phone after being messed around for an hour, to be told that to get youview box will be an upgrade and a cost of £199!
has anyone got this upgrade free/cheaper?
cheers
John. 
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jonx69 wrote:
... as been told again today I can't upgrade till end of term in ten months time,feel slightly ripped off as the word "youview" was plastered everywhere when I ordered the package, off to ebay to buy a cheap HD box and chuck vision box on top of the wardrobe to gather dust. 
You need to make it very clear to them that you are not asking to upgrade, you are asking them to correct an error in the fulfillment of the original order. They sent you the wrong equipment that didn't match your order confirmation and what you expected.
I wouldn't give up that easily. You still have 10 months to run on the minimum term! If the mods don't offer to help then you could try the online chat or submit an official complaint about the order via the "Contact Us" option at the top of this page.
As long as you aren't receiving Sky Sports or receiving BT Sport via the TV aerial using a viewing card  then there was no good reason for them to send you an old BT Vision+ box. It has happened to others in the past and some were told it was due to shortage of stock of Youview boxes. They said, that was naughty of you to do that, can you please now send me the correct Youview+ box as promised! It should get sorted if you keep at them.   
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    BTCare Community Mod
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    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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