Ao comprar numa APPS pede para consultar o suporte do itunes store

Alguem que me ajude.
descarreguei o Clash of Clans e sempre que tento comprar creditos pedem para aceder ao suporte do itunes store.
mas depois não sei o que fazer.

Google translate:
Good day. The problem is this: I was moving normally on my Ipod when I then realized that the App Store was gone and I had not moved in any configuration you unaware. I was desperate and went to look for some solution on the Internet. I did all but none worked. My last option was to restore the device. When I do it, a message appeared to update the IOS (where I had seen the IPod it was updated), but even so I did what I instructed because otherwise I could not restore the product. But the biggest problem came after upgrade when my IPod entered that recovery screen (with a USB pointing to iTunes icon) and ITunes followed with an error saying that it was not possible to upgrade and I should check the network connection etc.. My connection was 100% and soon after, my iPod stopped being recognized by iTunes. Now my iPod does not leave the recovery screen and i dont know what to do, and have tried many solutions on the internet, including the Apple support. I've got to connect my iPod to another computer and ITunes gave the same error, but it is still recognized that that PC and iTunes. Please help me to solve this problem, because my iPod is new, has little more than a year.
OBS.: My computer is Windows 8 and soon after I tried to restore the ITunes, hvia discovered that a new update. Updated and connected the iPod, but still was not recognized. The other PC I tested was the IPod ITunes and Windows 7 was updated.
Thanks already ...
Maybe this
Update Server
Try:
- Powering off and then back on your router.
- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- For one user uninstalling/reinstalling iTunes resolved the problem
- Try on another computer/network
- Wait if it is an Apple problem

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